Trouble with British Phone Books, 1880-1984 on Ac*stry

[KGarrad]

I also use the new Firefox - so it's not that!

I clicked on Search, then selected Directories & Member Lists.
In the search boxes I used a surname of Bice, and left all other fields clear.
6,398 results   But I only looked at page 1.

[bugbear]

I also use the new Firefox - so it's not that!

I clicked on Search, then selected Directories & Member Lists.
In the search boxes I used a surname of Bice, and left all other fields clear.
6,398 results   But I only looked at page 1.

I don't have that (exact) menu option?!

I'm using "Schools, Directories & Church Histories"

 BugBear

[groom]

I clicked on Search, then selected Directories & Member Lists.

I can't see that on my options, the nearest is Schools, Directories and Church Histories.


Same here Bugbear!

[heywood]

I don’t have the same option either 

I used the card catalogue for Phone directories and the method I outlined works.

[KGarrad]

Sorry all, I've been out since early afternoon.
I will try to recollect exactly how I got to a page showing "Directories & Member Lists" - obviously I forgot exactly how I did it before.

But I definitely had a page showing just that

[Jebber]

I am having the same problem, I also used the card catalogue and got the Phone Directories. I did exactly the same searches that brought successful results for my own uncommon name in the past, now they are coming up blank, even our own old address and number don't show up.

The only way I can get a result is through the browse option, I am on my iPad which uses Safari. It will be interesting if the same thing happens tomorrow when I go in my laptop.

[bugbear]

I reported this (with screen shots) to Ancestry. I got the following reply.

Thank you for contacting Ancestry in regards to finding certain records in the phone books. We're happy to help you with this today.

If you will go to your Home page you will see a box on the left side of the screen that says "What's Happening At Ancestry". There is a selection for Directories. Please click that.

On the next page on the right hand side is a box at the top of the column that says All Our Directories & Gazetteers. The first selection says National and the second says Local Directories. Please click that selection then choose from the drop down list the place where you would like to search.

The UK Ancestry site is the only one to have this fabulous search feature! You can search by phone, trade and city directories or search by occupations, criminals and probate and tax. We hope that you will find this useful.

Searching City and Area Directories
Searching by Occupation or Organization

 

I know how to do it. But it doesn't work!!

   BugBear

[BumbleB]

Deleted - misread the rest of the thread 

[bugbear]

New email from Ancestry; fractionally more hopeful

Dear Paul,
 
Thank you for contacting Ancestry in regards to the search results!

Thank you for reporting that problem to us. We have received a few reports of this kind and are investigating at the moment. We are very sorry about the inconvenience here and working on solving the problem as soon as possible.

I hope this helps!
 
Kind regards,
 
Anneli
Customer Solutions Associate
Ancestry
 

At least they acknowledge the fault.

 BugBear