Author Topic: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!  (Read 1785 times)

Offline jazzycat12

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After syncing my family tree on My Heritage to Family Tree Builder I am horrified to find that after syncing I have approximately 2,000 names missing from my tree.  I thought the syncing updated both ways - what on earth have I done wrong please?

Is there any way I can restore my tree to how it was before I synced?



Susan

Offline jazzycat12

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #1 on: Sunday 24 December 17 21:19 GMT (UK) »
In other words, the Family Tree Builder has taken my tree back to an earlier version, before I had painstakenly found records online and added them - it took me hours :(

Offline groom

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #2 on: Sunday 24 December 17 21:26 GMT (UK) »
You are going to hate me for saying this, but didn't you back up before syncing? If it's only synced to FTB isn't the original still on My Heritage?
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Offline jazzycat12

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #3 on: Sunday 24 December 17 21:29 GMT (UK) »
Thanks for replying.  I don't hate you, I hate myself for being so stupid not to back up before syncing.  No, there is a message on the family tree saying I have "published" a new version. 


Susan


Offline jazzycat12

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #4 on: Sunday 24 December 17 21:33 GMT (UK) »
The tree should have synced automatically to Family Tree Builder every couple of days but I am reading of other people who are having similar problems with FTB version 8.


Susan

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Offline jazzycat12

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #6 on: Sunday 24 December 17 21:40 GMT (UK) »
Tried that but it is only showing the family tree with the missing names!  I only have myself to blame ....


Susan

Offline Finley 1

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #7 on: Sunday 24 December 17 21:48 GMT (UK) »
After the horse  -- I know  xx  but I learnt early on to keep TWO copies and back up - now my back ups - are backed up and so are they.. I dont envy my daughter... who I am leaving all this backing up to???? 

there must be a way to restore what you have lost .. somehow. 

I am going to go away and back up again  (just in case  )


xin

Offline jazzycat12

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Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #8 on: Sunday 24 December 17 21:50 GMT (UK) »
Thanks Xinia.  You bet from now on I will backup every backup I can ....!!


Susan