Author Topic: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!  (Read 829 times)

Offline jazzycat12

  • RootsChat Member
  • ***
  • Posts: 101
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
After syncing my family tree on My Heritage to Family Tree Builder I am horrified to find that after syncing I have approximately 2,000 names missing from my tree.  I thought the syncing updated both ways - what on earth have I done wrong please?

Is there any way I can restore my tree to how it was before I synced?



Susan

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline jazzycat12

  • RootsChat Member
  • ***
  • Posts: 101
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #1 on: Sunday 24 December 17 21:19 GMT (UK) »
In other words, the Family Tree Builder has taken my tree back to an earlier version, before I had painstakenly found records online and added them - it took me hours :(

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline groom

  • RootsChat Marquessate
  • *******
  • Posts: 20,317
  • Me aged 3. Tidied up thanks to Wiggy.
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #2 on: Sunday 24 December 17 21:26 GMT (UK) »
You are going to hate me for saying this, but didn't you back up before syncing? If it's only synced to FTB isn't the original still on My Heritage?
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline jazzycat12

  • RootsChat Member
  • ***
  • Posts: 101
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #3 on: Sunday 24 December 17 21:29 GMT (UK) »
Thanks for replying.  I don't hate you, I hate myself for being so stupid not to back up before syncing.  No, there is a message on the family tree saying I have "published" a new version. 


Susan

Offline jazzycat12

  • RootsChat Member
  • ***
  • Posts: 101
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #4 on: Sunday 24 December 17 21:33 GMT (UK) »
The tree should have synced automatically to Family Tree Builder every couple of days but I am reading of other people who are having similar problems with FTB version 8.


Susan

Offline groom

  • RootsChat Marquessate
  • *******
  • Posts: 20,317
  • Me aged 3. Tidied up thanks to Wiggy.
    • View Profile
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline jazzycat12

  • RootsChat Member
  • ***
  • Posts: 101
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #6 on: Sunday 24 December 17 21:40 GMT (UK) »
Tried that but it is only showing the family tree with the missing names!  I only have myself to blame ....


Susan

Offline xinia

  • RootsChat Marquessate
  • *******
  • Posts: 7,882
  • STATIC AVATAR
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #7 on: Sunday 24 December 17 21:48 GMT (UK) »
After the horse  -- I know  xx  but I learnt early on to keep TWO copies and back up - now my back ups - are backed up and so are they.. I dont envy my daughter... who I am leaving all this backing up to???? 

there must be a way to restore what you have lost .. somehow. 

I am going to go away and back up again  (just in case  )


xin

Offline jazzycat12

  • RootsChat Member
  • ***
  • Posts: 101
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Synced My Heritage family tree to Family Tree Builder - 2,000 names missing!!
« Reply #8 on: Sunday 24 December 17 21:50 GMT (UK) »
Thanks Xinia.  You bet from now on I will backup every backup I can ....!!


Susan