Author Topic: Missing DNA Kits from MyHeritage  (Read 520 times)

Offline Sunglen

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Missing DNA Kits from MyHeritage
« on: Tuesday 02 January 18 11:53 GMT (UK) »
I ordered a number of kits at end of November.  I was able to track the order on DHL from 5 December to 11 December but nothing further.  Despite emails to support@myheritage.com and to DHL, I've been given no info on my order.  DHL suggested contacting the vendor and MyHeritage replied with an automated ticket# for my inquiry.

There appears to be serious issues with MyHeritage and many complaints from reading the web.  Any idea what should I do?

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Offline sugarfizzle

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Re: Missing DNA Kits from MyHeritage
« Reply #1 on: Sunday 07 January 18 13:22 GMT (UK) »
As I see it, myheritageDNA have a responsibility to send you x number of DNA kits, as you have paid for them.  It is up to myheritageDNA to investigate where they have gone to, and if necessary, deliver fresh ones.  You have a contract with myheritageDNA and not with DHL.

Persist in your inquiries with myheritageDNA.

My ancestryDNA kit was delivered whilst we were away on holiday, when I got back the following week it wasn't there, or left with anyone, no card through the letterbox.
I did eventually receive it, it was delivered to the wrong address, but after initial queries to the carrier, my next phone call was going to be to Ancestry.

Margaret
STEER, mainly Surrey, Kent; PINNOCKS/HAINES, Gosport, Hants; BARKER, mainly Broadwater, Sussex; Gosport, Hampshire; LAVERSUCH, Micheldever, Hampshire; WESTALL, London, Reading, Berks; HYDE, Croydon, Surrey; BRIGDEN, Hadlow, Kent and London; TUTHILL/STEPHENS, London
WILKINSON, Leeds, Yorkshire and Liverpool; WILLIAMSON, Liverpool; BEARE, Yeovil, Somerset; ALLEN, Kent and London; GORST, Liverpool; HOYLE, mainly Leeds, Yorkshire

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Offline Sunglen

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Re: Missing DNA Kits from MyHeritage
« Reply #2 on: Sunday 07 January 18 19:04 GMT (UK) »
Thanks Margaret for responding.
Would you believe it, MyHeritage replied today! 

The last tracking date was 11 December on DHL but now the kits have arrived at destination country:).  Fingers crossed that the kits will be delivered soon.

Thanks again.