Author Topic: My Heritage - Contacting members  (Read 498 times)

Offline venelow

  • RootsChat Senior
  • ****
  • Posts: 363
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
My Heritage - Contacting members
« on: Tuesday 02 January 18 19:23 GMT (UK) »
Hi Rootschatters

I found an old message on a genealogy site and would really like to contact the author. After several searches and dead email addresses I have found this person now has a website on My Heritage.

This is stated to be a free site but then I also see complaints about the 14 day trial so I am a bit wary.

If I sign up for a basic membership (for a tree of 250 people) will I be able to contact other members? Or do I actually have to spend money to make contact with another member?

Advice on this point welcome.
Thanks
Venelow

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline [Ray]

  • RootsChat Marquessate
  • *******
  • Posts: 5,402
  • UK Census information Crown Copyright
    • View Profile
Re: My Heritage - Contacting members
« Reply #1 on: Tuesday 02 January 18 19:37 GMT (UK) »

Hi

Call them? Ask them direct?

MyHeritage.com
United Kingdom (+44) 80 0098 8125Sun–Thu, 06:00 – 20:00 GMT & Fri 06:00 – 14:00 GMT
Ray

"The wise man knows how little he knows, the foolish man does not". My Grandfather & Father.

"You can’t give kindness away.  It keeps coming back". Mark Twain (?).

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline venelow

  • RootsChat Senior
  • ****
  • Posts: 363
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: My Heritage - Contacting members
« Reply #2 on: Tuesday 02 January 18 19:49 GMT (UK) »
Thanks Ray

I forgot to mention I live in Canada. I could contact them by email but I was hoping for someone with actual experience of the site would answer.

There's stuff about a scam on Facebook but it was blocked from me because I don't do Facebook.

Venelow
Canada


Offline [Ray]

  • RootsChat Marquessate
  • *******
  • Posts: 5,402
  • UK Census information Crown Copyright
    • View Profile
Re: My Heritage - Contacting members
« Reply #3 on: Tuesday 02 January 18 19:58 GMT (UK) »
Hi

Would help us if you'd add the relevant bits to your profile?

Canada ‎1-800-MYHERITAGE (1-800-987-9000)Billing & Sales: Mon–Fri, 7am–5pm MST; Technical Support: Sun–Thu, 11pm–3pm MST

Scam?
What detail have you got? Would you tell us?
Where did you get the details of the scam from?

You/we could be helping others?

They don't look like scammers, trading for 14 years-ish?

Ray
"The wise man knows how little he knows, the foolish man does not". My Grandfather & Father.

"You can’t give kindness away.  It keeps coming back". Mark Twain (?).

Offline venelow

  • RootsChat Senior
  • ****
  • Posts: 363
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: My Heritage - Contacting members
« Reply #4 on: Tuesday 02 January 18 21:13 GMT (UK) »
Sorry this is probably the first post I have made and forgotten to mention my location.

I don't know the details about the "scam" because after 3 seconds a pop-up covered up the post and demanded I join Facebook to read it. There seems to be a lot of complaints about My Heritage on the internet but I have no experience of the site so do not know if they are valid or not. However I am wary.
I am already subscribed to 2 genealogy companies and cannot afford a third.

I would just like to contact a person on My Heritage about a Genforum post they made in 2001.

Venelow
Canada

Offline 3sillydogs

  • RootsChat Aristocrat
  • ******
  • Posts: 1,766
  • Durban South Africa
    • View Profile
Re: My Heritage - Contacting members
« Reply #5 on: Wednesday 03 January 18 12:27 GMT (UK) »
Hi

I use the free version of My Heritage.  It is not possible to contact people who may own a tree on it without having a full subscription. 

You can confirm matches however if you have a tree on there, and you can view the website for that tree, but will not be able to contact the owner.  I have managed to look at trees for the Smart Matches of my ancestors, but can't contact the owners, which can be frustrating. 
Paylet, Pallatt, Morris (Russia, UK) Burke, Hillery, Page, Rumsey, Stevens, Tyne/Thynne(UK)  Landman, van Rooyen, Tyne, Stevens, Rumsey, Visagie, Nell (South Africa)

Offline Sinann

  • RootsChat Marquessate
  • *******
  • Posts: 7,157
    • View Profile
Re: My Heritage - Contacting members
« Reply #6 on: Wednesday 03 January 18 12:57 GMT (UK) »
I also have a free membership in the hope of making contact with a member there.
I've tried using the name Sinann RootsChat in the hope they would find me here. Hasn't worked so far but the idea might for someone else.

Offline 3sillydogs

  • RootsChat Aristocrat
  • ******
  • Posts: 1,766
  • Durban South Africa
    • View Profile
Re: My Heritage - Contacting members
« Reply #7 on: Wednesday 03 January 18 13:12 GMT (UK) »


I have made contact with a couple via Facebook.  You just have to keep trying til you find the right one.  I restricted my search to South Africa because that's where the owners of the trees were based.
Paylet, Pallatt, Morris (Russia, UK) Burke, Hillery, Page, Rumsey, Stevens, Tyne/Thynne(UK)  Landman, van Rooyen, Tyne, Stevens, Rumsey, Visagie, Nell (South Africa)

Offline venelow

  • RootsChat Senior
  • ****
  • Posts: 363
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: My Heritage - Contacting members
« Reply #8 on: Wednesday 03 January 18 13:59 GMT (UK) »
Thank you for your responses 3sillydogs and Sinann. I rather thought that might be the case. Thanks for the confirmation. 

The site is confusing because they say it's free and then they also say they are having a New Year Sale with 50% off. But it seems you have to start a tree before you get to know the expenditure involved.

Happy New Year to all Roots Chatters (especially your lovely dogs 3silly) and may everyone have good luck with their searches in 2018.
Venelow
Canada