Author Topic: Has anyone had delays in getting a report from College of Arms ?  (Read 595 times)

Offline miw

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Has anyone had delays in getting a report from College of Arms ?
« on: Wednesday 07 February 18 18:45 GMT (UK) »
Hi if anyone else has experienced delays in receiving a report from the College of Arms please could you let me know how you dealt with it.  Maybe best if you do this by private message.  Thank you

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Offline goldie61

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #1 on: Wednesday 07 February 18 21:10 GMT (UK) »
Interesting you should say that miw.
I'm still waiting for a reply to a query sent over a month ago now.
My initial email outlining the query was replied to within a couple of days, so I sent some more information - and - nothing!
I have also sent a follow up email just in the last few days to see whether my email with all the information didn't somehow make it.
Still waiting.
I guess a phone call might be in order at some point - a bit difficult from the other side of the world.
Let me know if you find out what is happening! :)
Lane, Burgess: Cheshire. Finney, Rogers, Gilman:Derbys
Cochran, Nicol, Paton, Bruce:Scotland. Bertolle:London
Bainbridge, Christman, Jeffs: Staffs

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Offline miw

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #2 on: Wednesday 07 February 18 21:21 GMT (UK) »
I paid from a quote in October and was told about one week, no response to my emails and no reply on direct phone line to person dealing.  Switchboard said I have to talk to him.  I sent a new message on the website in December and got an apology and was told about one week.  Sent more emails but only got a reply after sending another message via website.  Last Friday I told my report would be reviewed over the weekend and sent early this week.  It's now Wednesday night.

Offline goldie61

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #3 on: Thursday 08 February 18 05:51 GMT (UK) »
Oh dear.
I wonder what's going on?
That's really bad if you've actually paid some money and not had anything back from them.
Were you dealing with a specific person? (I won't mention any names on here just on case).
Perhaps they are ill. You'd have thought they may have told you that though.

Not a good look for the college of Arms.

Fingers crossed you hear soon.
Lane, Burgess: Cheshire. Finney, Rogers, Gilman:Derbys
Cochran, Nicol, Paton, Bruce:Scotland. Bertolle:London
Bainbridge, Christman, Jeffs: Staffs

Offline Edward Scott

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #4 on: Friday 09 February 18 18:09 GMT (UK) »
I have been trying to obtain some information since September, multiple telephone calls, 2 different Heralds and today I finally found out that my e-mails with the information & attachments had apparently not been received.

Whilst in the phone to current Herald I sent a test message which was received in a few seconds, resent the 'missing' one and this was not received.

They appear to have a mail problem so I have now swapped to snail mail

Edward
Scott - Lincolnshire
Jobson - Lincolnshire, Suffolk
Needham - Lincolnshire
Wayet - Lincolnshire

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Offline miw

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #5 on: Friday 09 February 18 18:22 GMT (UK) »
That makes sense as I only seem to get replies when I message via the website but the replies come with my emails attached! Very odd.  BTW Friday evening now so my early this week is past.  I know the first delay on mine was due to illness.

Offline Edward Scott

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #6 on: Friday 09 February 18 18:36 GMT (UK) »
I did look at trying to contact the .gov.uk webmasters but they do not publish any telephone numbers and you can only send them an e-mail if you know their name.

How odd or do I mean appalling?

Scott - Lincolnshire
Jobson - Lincolnshire, Suffolk
Needham - Lincolnshire
Wayet - Lincolnshire

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Offline goldie61

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #7 on: Thursday 15 February 18 10:23 GMT (UK) »
Any up-date on this?
Did you finally get anything mlw?
Lane, Burgess: Cheshire. Finney, Rogers, Gilman:Derbys
Cochran, Nicol, Paton, Bruce:Scotland. Bertolle:London
Bainbridge, Christman, Jeffs: Staffs

Offline dawnsh

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Re: Has anyone had delays in getting a report from College of Arms ?
« Reply #8 on: Thursday 15 February 18 10:33 GMT (UK) »
I made an initial enquiry only a couple of weeks ago and then received the promised email follow up but the Chester Herald did apologise for the delay.
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Sherry-Paddington & Marylebone,
Longhurst-Ealing & Capel, Abinger, Ewhurst & Ockley,
Chandler-Chelsea