Has anyone had delays in getting a report from College of Arms ?

[miw]

Hi if anyone else has experienced delays in receiving a report from the College of Arms please could you let me know how you dealt with it.  Maybe best if you do this by private message.  Thank you

[goldie61]

Interesting you should say that miw.
I'm still waiting for a reply to a query sent over a month ago now.
My initial email outlining the query was replied to within a couple of days, so I sent some more information - and - nothing!
I have also sent a follow up email just in the last few days to see whether my email with all the information didn't somehow make it.
Still waiting.
I guess a phone call might be in order at some point - a bit difficult from the other side of the world.
Let me know if you find out what is happening!

[miw]

I paid from a quote in October and was told about one week, no response to my emails and no reply on direct phone line to person dealing.  Switchboard said I have to talk to him.  I sent a new message on the website in December and got an apology and was told about one week.  Sent more emails but only got a reply after sending another message via website.  Last Friday I told my report would be reviewed over the weekend and sent early this week.  It's now Wednesday night.

[goldie61]

Oh dear.
I wonder what's going on?
That's really bad if you've actually paid some money and not had anything back from them.
Were you dealing with a specific person? (I won't mention any names on here just on case).
Perhaps they are ill. You'd have thought they may have told you that though.

Not a good look for the college of Arms.

Fingers crossed you hear soon.

[Edward Scott]

I have been trying to obtain some information since September, multiple telephone calls, 2 different Heralds and today I finally found out that my e-mails with the information & attachments had apparently not been received.

Whilst in the phone to current Herald I sent a test message which was received in a few seconds, resent the 'missing' one and this was not received.

They appear to have a mail problem so I have now swapped to snail mail

Edward

[miw]

That makes sense as I only seem to get replies when I message via the website but the replies come with my emails attached! Very odd.  BTW Friday evening now so my early this week is past.  I know the first delay on mine was due to illness.

[Edward Scott]

I did look at trying to contact the .gov.uk webmasters but they do not publish any telephone numbers and you can only send them an e-mail if you know their name.

How odd or do I mean appalling?

[goldie61]

Any up-date on this?
Did you finally get anything mlw?

[dawnsh]

I made an initial enquiry only a couple of weeks ago and then received the promised email follow up but the Chester Herald did apologise for the delay.