Author Topic: Problems with Ancestry images  (Read 549 times)

Offline Jomot

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Problems with Ancestry images
« on: Saturday 03 March 18 23:59 GMT (UK) »
Is anyone else having problems accessing some of the images on Ancestry?

I've had problems viewing some of the London Workhouse records and now I cant access the images for Soldier's Effects - all I'm seeing is a picture of some overlapping generic records (census, registration card etc).

One I've definitely looked at before is the Soldier's Effects for Edward Gibson 1314 DLI died 1916, but now I can't view it.  Could someone check it for me please so at least I'll know whether it's them or me.  Thanks
GIBSON: Leicestershire, Durham. MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  JACKSON: East Yorks, North Yorks, Durham. TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

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Offline smudwhisk

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Re: Problems with Ancestry images
« Reply #1 on: Sunday 04 March 18 00:33 GMT (UK) »
I can't access Edward Gibson either so its obviously them.

The issue with the London Workhouse records has been raised on their Facebook page but with little response unfortunately.  I don't know whether anyone's raised it with the LMA, last time there was a major issue I think people complained to the LMA which led them to lean on Ancestry to resolve sooner than later but haven't seen anything so far to see if this has happened this time yet.
(KENT) Lingwell, Rayment (BUCKS) Read, Hutchins (SRY) Costin, Westbrook (DOR) Gibbs, Goreing (DUR) Green (ESX) Rudland, Malden, Rouse, Boosey (FIFE) Foulis, Russell (NFK) Johnson, Farthing, Purdy, Barsham (GLOS) Collett, Morris, Freebury, May, Kirkman (HERTS) Winchester, Linford (NORTHANTS) Bird, Brimley, Chater, Wilford, Read, Chapman, Jeys, Marston, Lumley (WILTS) Arden, Whatley, Batson, Gleed, Greenhill (SOM) Coombs, Watkins (RUT) Stafford (BERKS) Sansom, Angel, Young, Stratton, Weeks, Day

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Offline Jomot

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Re: Problems with Ancestry images
« Reply #2 on: Sunday 04 March 18 00:51 GMT (UK) »
Thank you.  I'll be giving them a call tomorrow - they charge enough for the subs so they should at least supply the records they promise!
GIBSON: Leicestershire, Durham. MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  JACKSON: East Yorks, North Yorks, Durham. TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline sandiep

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Re: Problems with Ancestry images
« Reply #3 on: Sunday 04 March 18 14:15 GMT (UK) »
yes I have same problem with workhouse records ones I have previously accessed and are in my tree
I did message them but haven't had any reply which seems to be par for the course with them so will be interested to see if you have better luck!!
Pender, Raphael,Lambert,Digby,Stent,
Dowell,cornish,mulley,Death,Rosier,
East End,Suffolk,Essex,Cornwall,Devon,London,  middlesex, hertfordshire                                      Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Jomot

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Re: Problems with Ancestry images
« Reply #4 on: Sunday 04 March 18 15:13 GMT (UK) »
Well I called them and they are aware of the issue but can't give any promise on when it will be fixed - in fact they are still allegedly gathering information about which records are broken.

They didn't offer it (no surprise!) but I managed to get a month's free subscription as compensation - their first offer was 25% off next years sub, but as I normally negotiate that each year anyway I politely declined!
GIBSON: Leicestershire, Durham. MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  JACKSON: East Yorks, North Yorks, Durham. TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline sandiep

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Re: Problems with Ancestry images
« Reply #5 on: Sunday 04 March 18 15:37 GMT (UK) »
thanks for reply perhaps be worth calling them.......might get lucky!! ;D
Pender, Raphael,Lambert,Digby,Stent,
Dowell,cornish,mulley,Death,Rosier,
East End,Suffolk,Essex,Cornwall,Devon,London,  middlesex, hertfordshire                                      Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Jomot

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Re: Problems with Ancestry images
« Reply #6 on: Sunday 04 March 18 15:50 GMT (UK) »
Well considering you've paid for access to records they aren't providing, I'd say that 'luck' shouldn't come into it.  It could be weeks before they put it right.

If you paid a garage in advance for a full service but they ran out of parts, you'd expect to get some money refunded - why should Ancestry be any different? 
GIBSON: Leicestershire, Durham. MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  JACKSON: East Yorks, North Yorks, Durham. TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline ThrelfallYorky

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Re: Problems with Ancestry images
« Reply #7 on: Sunday 04 March 18 16:24 GMT (UK) »
I'm glad I'm not the only one with that problem - as I've just renewed (how does one negotiate a better rate?) I'm especially cross!
Threlfall (Southport), Isherwood (lancs & Canada), Newbould + Topliss(Derby), Keating & Cummins (Ireland + lancs), Fisher, Strong& Casson (all Cumberland) & Downie & Bowie, Linlithgow area Scotland . Also interested in Leigh& Burrows,(Lancashire) Griffiths (Shropshire & lancs), Leaver (Lancs/Yorks) & Anderson(Cumberland and very elusive)