LivingDNA test

[Jill Eaton]

I now have my results.

My Motherline appears rather puzzlingly to have changed from the Ancestry allocation of
H1 and no subclade. This was tested some time ago and I can no longer access it

Its now Haplogroup U5
Subclade U5b2b4

Maybe you could query that with them as according to the Phylogenetic tree of human mitochondrial DNA (mtDNA) haplogroups diagram in this link that can not happen

https://en.wikipedia.org/wiki/Haplogroup_H_(mtDNA)#H1

I have emailed them to ask how they have a different result. I will post their response when I receive it

The email was sent on the 2nd July. Absolutely no response from the company, not even to say they are looking into my query!

[davidft]

The email was sent on the 2nd July. Absolutely no response from the company, not even to say they are looking into my query!

Well that is not very good at all. May I ask how did you contact them did you follow the instructions in the T&Cs ie

To contact us, please see our Contact Us page https://www.livingdna.com/contact.

[Jill Eaton]

The email was sent on the 2nd July. Absolutely no response from the company, not even to say they are looking into my query!

Well that is not very good at all. May I ask how did you contact them did you follow the instructions in the T&Cs ie

To contact us, please see our Contact Us page https://www.livingdna.com/contact.

David, the link you've posted is broken but I have just emailed them again at this address:

Living DNA
help@livingdna.com

[davidft]

David, the link you've posted is broken but I have just emailed them again at this address:

Living DNA
help@livingdna.com

I see they say

We will do our best to reply within 12 hours during these support hours

so hopefully you should get a reply today or Friday.

If you have not already done so it may be worth checking your spam folder as that is where all my LivingDNA messages went to start with

[Jill Eaton]

I emailed again yesterday evening. And still no response 

[davidft]

I emailed again yesterday evening. And still no response 

This is very strange. I emailed them last Thursday re why I could not access my results (had been able to previously) and I got a reply the next day (OK I didn't like the reply but at least I got one!). Maybe its time to phone them and ask why after several emails you still have not got a reply.


Good luck.

[Jill Eaton]

I've had an automated response for the last two emails so I know they are being received.

it would at least be good manners to respond to me in person, even if it were to simply state they were looking into my query

[Jill Eaton]

Finally got a reply as follows:

"Hello Jill,

 Thanks for getting in touch.

 I have asked our bioinformatician to take a look at your samples.

 He explained that it is likely that our test is a lot more detailed than the one Ancestry did and that we tested more markers in your DNA. H and U share a common branch, so we suspect that the H classification was a result in poor marker call rate.

 Hope this helps.

 Please don't hesitate to contact us should you have any further queries.

 Warm regards,
 Gabriela"

It sounds feasible but I'm no scientist and my knowledge of DNA is limited at best

[davidft]

@ Jill Eaton


Thank you for providing the long awaited response.

My interest in your case was because Living DNA gave me a different Y haplogroup to ftDNA. However in my case this was perfectly reasonable as the result Living DNA gave was further down the same branch as the ftDNA result. As the Living DNA test was more detailed this was a reasonable conclusion.

My initial thought when I saw your results was that they could not use that excuse on your results as they were actually quoting two different branches. I will let have a further look and then let you know what I think but you really need someone with a greater knowledge in this than me and I will see if I can give you a name who may be able to advise or suggest who can. Hope to have that to you on Saturday.