Author Topic: Black screen on laptop help! COMPLETED  (Read 567 times)

Offline nanny jan

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Black screen on laptop help! COMPLETED
« on: Wednesday 25 April 18 14:41 BST (UK) »
Tried to switch on my under a year old HP laptop and got a black screen. Tried to click mouse to bring up password entry after screen saver appeared but went black again.
Advice please.....in plain English as not technically minded!

Thanks.
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

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Offline brigidmac

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Re: Black screen on laptop help!
« Reply #1 on: Wednesday 25 April 18 14:47 BST (UK) »
mine did  same last night

sister advised switvhing off on main button wait at least 20 secs before switching on again

I got something on screen
I was supposed to chose the reboot option  but screen frozen

not supposed to presss anything until blue bar at bottom as finished

takes a long time sometimes
so I gave up tried again this morning but didn't have much time

am now on computer in town

If you fix yours
let me know what you did please

ps I also know now not to keep pressing buttons until the swirly donut somewhere on the screenhas finished swirling

not sure if I speak plain English or gobbled ggok but I don't speak COMPUTEREESE either
Roberts,Fellman.Macdermid MCDERMID McDiarmid Gardner Jones ,Bloch,Irvine,Hallis Stevenson ,McKay

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Offline groom

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Re: Black screen on laptop help!
« Reply #2 on: Wednesday 25 April 18 14:56 BST (UK) »
Have you tried the trick of removing the battery and holding down the power button for about 20 seconds? Then replace the battery and switching on as normal. This discharges the build up of static electricity apparently. Can't do any harm.
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Offline groom

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Re: Black screen on laptop help!
« Reply #3 on: Wednesday 25 April 18 14:58 BST (UK) »
NJ - if yours is under a year old it must still be under guarantee - I'd contact where you bought it from and get them to look at it if my "trick" doesn't work. 
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Offline nanny jan

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Re: Black screen on laptop help!
« Reply #4 on: Wednesday 25 April 18 15:13 BST (UK) »
I went off to find necessary paperwork etc., phone number for supplier and wrote down exactly what happened.   Came back to have one last go.......no problem at all!

I will never understand technology! ::)

Groom; thanks for the advice....will store that for next time.
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Online hallmark

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Re: Black screen on laptop help!
« Reply #5 on: Wednesday 25 April 18 17:02 BST (UK) »
Have you tried the trick of removing the battery and holding down the power button for about 20 seconds? Then replace the battery and switching on as normal. This discharges the build up of static electricity apparently. Can't do any harm.

There should be a small hole in bottom of laptop for this purpose, using a small paper clip it should remove any static without removing batteries.

Offline nanny jan

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Re: Black screen on laptop help! COMPLETED
« Reply #6 on: Wednesday 25 April 18 17:05 BST (UK) »
Useful to know.....thanks hallmark.
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline brigidmac

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Re: Black screen on laptop help! COMPLETED
« Reply #7 on: Wednesday 25 April 18 20:40 BST (UK) »
I'm not sorted yet so I.ll try the battery removal trick .computer must be at leaSt 4 years old what's that in people years ??
Roberts,Fellman.Macdermid MCDERMID McDiarmid Gardner Jones ,Bloch,Irvine,Hallis Stevenson ,McKay

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Re: Black screen on laptop help! COMPLETED
« Reply #8 on: Wednesday 25 April 18 21:53 BST (UK) »
I'm not sorted yet so I.ll try the battery removal trick .computer must be at leaSt 4 years old what's that in people years ??

4    ;D