Late DNA result from Ancestry

[Huwcyn]

I sent a DNA sample by my wife off to 'Ancestry' earlier this year, and we had a confirmation e-mail to say that it had arrived in early April. However, since then, no results, and it must be nigh on three months. There is something called 'track your...' or suchlike on the website, but it seems a broken link.
Has anyone else had a similar experience, or can advise us what to do next, please ?

[davidft]

Did you fully comply with this, especially the last bit

Your AncestryDNA test results will normally take about 6-8 weeks to process from the time that the lab receives your DNA sample. Please note that you must also activate your DNA kit online in order to begin processing.

If you did then you need to contact them and tell them you have not had your results and ask them to investigate

[GailB]

Hi Huw, my sister and mother and a few other people in a Facebook group I created all match with someone who has the same username you are using here. I can't find you on Ancestry but I do match with a female which I am thinking is possibly your wife, as when I go to view the full tree it comes up as private for her but the root person is male and has all of the surnames you are researching in your signature on rootschat, so something strange is happening.

Gail

[GailB]

I have sent an email to you.

[GailB]

My aplogies, I think it is your mother that I match with on Ancestry not your wife.

[Huwcyn]

Thank you.I'll have a look later on.