RootsChat.Com
Census Lookups General Lookups => Census and Resource Discussion => Topic started by: les_looking on Friday 26 February 10 14:26 GMT (UK)
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Certainly seems like, with the problems over the last few days/weeks/months,
you read all the blogs and seems like the whole of USA is up in arms about "improvements"
and they are expecting an upsurge with the WDTYA due soon on USA tv,
a number have lost their their trees, plenty are complaining about a new merge feature that is supposed to allow
a whole tree to be easily grabbed?
Some are saying you can see your own tree (couldnt for 24 hours) but no longer search public trees,
wrong amounts being taken from bank accounts and YOU need to notice it to get refunded,
a victim of their own success or a few to many lets see what this button does merchants?
OOPS sorry for posting in wrong place, could have sworn i had lol
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They can't take money from my credit card as it expired end of December and I have a new one, thank goodness, although I don't think I'm on automatic renew, although I will check.
Thank goodness I don't have a tree on there. Personally I think they should split the USA and UK companies and run them separately.
Lizzie
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They can't take money from my credit card as it expired end of December and I have a new one, thank goodness, although I don't think I'm on automatic renew, although I will check.
Thank goodness I don't have a tree on there. Personally I think they should split the USA and UK companies and run them separately.
Lizzie
Yep sounds like a good idea to split them, obviously wouldnt be a great hardship to go to .com to search for world records,
i do have a tree on there, but have it in numerous places, just a pain because when i find new info i update all trees at once,
so if ancestry is down for a day or two you have to remember what info to add, as typical their tree is the only one you cannot overwrite ::)
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They can't take money from my credit card as it expired end of December and I have a new one, thank goodness, although I don't think I'm on automatic renew, although I will check.
Thank goodness I don't have a tree on there. Personally I think they should split the USA and UK companies and run them separately.
Lizzie
Two years ago they put my renewal through on a card that had expired 9 months previously ::)
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I had a reply to my email (made yesterday evening, outside phone hours) from Ancestry for yesterday's terrible service.
They have given me a helpful response and a link to their own website in the help section which is very useful to know.
Moderators!!! I wonder if this link can be put somewhere where others can find out how to get the best from Ancestry. It includes all the browsers.
http://ancestryuk.custhelp.com/cgi-bin/ancestryuk.cfg/php/enduser/std_adp.php?p_faqid=483
Steven
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I think you can get a distorted picture of things from blogs (and forums) :)
Ancestry are always going through continuous changes to their sites, which means that there will be periods when people can't access, because servers have to be taken offline to be updated. However, I have to say that recent additions to their site (i.e. the LMA records) have done more for me than any of the information gleaned from the 1911 census, so I'm not complaining about the occasional loss of service. I suppose with such complicated coding of the web pages, it is inevitable that sometimes we will see problems with browsers.
I've always found Ancestry very receptive to my problems when I've got in touch with them, and I have to say that theirs is one of the more pleasant call centres to deal with. I would urge people to phone Ancestry rather than email, because they are much easier and quicker to deal with by phone.
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not sure how a blog caused MANY people to not be able to search?
and if you try and search family tree's this is what you get
You are here: Family Trees
phoning ancestry to be told yes we have a problem Houston ??
if they were that clear and upfront they would put something on their site,
and people shouldnt have to mail/phone for an expensive lack of service
their latest episode has lasted nearly 24 hours so if you had rung after an hour, 23 hours later?
a pleasant phone call/manner is not what people require, its an answer.
The amount of ££$$ they take, then sorry but they should not have problems that take this long.
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Well, I'm sure that if you have come up with a way to update software on a server without taking it offline, Ancestry (and a lot of other companies) would love to learn how. And..... even in these days of ultra-reliabilty, hardware failures do occur, and there's not much anyone can do about it. Some failures can affect some users and not others. I'm not making excuses for them, but computers do break down, and there isn't much they can do, but fix them as quickly as possible.
What did Ancestry say when you phoned them ? Did they tell you what the problem was ?
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rung them ? why would i ring them, when the WHOLE world was having problems,
to be told nicely/politley etc WE DON'T KNOW,
i have a mot machine and without it i would be up the creek, so have a backup,
my computers linked to it i also would be screwed without, so carry backups of the data,
if you are telling me a company like Ancestry don't have an alternative then something is seriously wrong,
only time i had a serious problem was a server in the USA caught fire, and again 2 hours later we had plan B,
those machines and computers are a serious part of the business, so at a cost i have plan B
If i had the resources of them i WOULD have a plan B
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Two years ago they put my renewal through on a card that had expired 9 months previously ::)
Out of interest what happened then?
I don't have a tree on Ancestry though some of my stuff has been plagarised and is on the site. If that got lost I think it would serve the plagarist right, but I am sympathetic to the genuine researchers who would also lose trees.
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[
Two years ago they put my renewal through on a card that had expired 9 months previously ::)
Out of interest what happened then?
I don't have a tree on Ancestry though some of my stuff has been plagarised and is on the site. If that got lost I think it would serve the plagarist right, but I am sympathetic to the genuine researchers who would also lose trees.
I didn't take it up with Ancestry as in one way I was relieved it had renewed - I didn't use that card a great deal, and had never thought to update the details, and I did want the sub renewed. I did take it up with the credit card company as I saw them as being more in the wrong than Ancestry for making the payment on an outdated card, and they told me that where an up to date card was in force, and records showed the payment was likely to be a renewal of a non-monthly subscription, they would normally make the payment to avoid inconveniencing the customer. They took the view that if I didn't want the subscription renewed it was my responsibility to tell Ancestry, and not assume they wouldn't make a payment 'just because the card was out of date and no longer valid". Wasn't happy and told them so ;)
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If that's how they go on with credit and debit cards, then it's no surprise to me that they have managed to wreck the international banking system between them!
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[
Two years ago they put my renewal through on a card that had expired 9 months previously ::)
Out of interest what happened then?
I don't have a tree on Ancestry though some of my stuff has been plagarised and is on the site. If that got lost I think it would serve the plagarist right, but I am sympathetic to the genuine researchers who would also lose trees.
I didn't take it up with Ancestry as in one way I was relieved it had renewed - I didn't use that card a great deal, and had never thought to update the details, and I did want the sub renewed. I did take it up with the credit card company as I saw them as being more in the wrong than Ancestry for making the payment on an outdated card, and they told me that where an up to date card was in force, and records showed the payment was likely to be a renewal of a non-monthly subscription, they would normally make the payment to avoid inconveniencing the customer. They took the view that if I didn't want the subscription renewed it was my responsibility to tell Ancestry, and not assume they wouldn't make a payment 'just because the card was out of date and no longer valid". Wasn't happy and told them so ;)
The best way to make sure that a card is never used for payment again is to phone the credit card company and report it as compromised, and that you will no longer be responsible for payments made from it. Compromised usually means that someone has overheard you giving its details.
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Not Ancestry, but a company I used to deal with tried to take a payment from an out of date card and the card company rang me straight away to ask if I had authorised the payment. I hadn't and it seemed it was someone in the company trying to get money fraudulently. Presumably all the credit card companies that don't check payments just let them through. Nice little earner if you can get it. ???
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Ancestry does need to sort itself out a bit as it keep playing up.
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[. Nice little earner if you can get it. ???
£278Billion so far plus bonus and counting Lizzie.
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Well I am still a very happy ancestry.co.uk user and much prefer it to all the others.
I have gained so much info from this site and help from other members' trees - and no, I have not 'stolen' any! I find it very useful to compare and exchange data and discuss discrepancies when they arise. I have had the odd one just taking all my info, but although it was mildly annoying, it did not bother me too much.
I have found communication with the site friendly and efficient and as to the search engine and improvements, I think we have to take the occasional blip in the operations in our stride as improvements are being made.
The fully searchable complete BMD index to 2005 and the London records are really fantastic and useful.
For me, ancestry is still the best!
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Scriv, Sounds potentially interesting, but I have flogged the BMD index to its limits, and feel I cannot take it any further due to its own inherent faults. Does the index as shown on Ancestry have any features enabling access to local registration registers thus removing at least one layer of potential error?
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Well, you can click on the original image on the record and access the GRO page for yourself...and maybe scroll along to the next/previous image to find your ancestor if there has been a spelling mistake in transcription. Would that help?
The index pages on www.freebmd.org.uk are obviously running behind the new 1916-2005 BMD INDEX on ancestry.com as we are all genuine volunteers and strive very hard to transcribe exactly as seen.... but for as far as we have gone, these records have been transcribed as correctly as humanly possible. They are also double entered and corrections admitted where a true mis transcription has occurred.
I really don't have an idea though how the records on FREEBMD have been copied over to ancestry.co.uk though, sorry.
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No what I actually meant was names not recorded on the index which may have been registered locally. I have a death at Doncaster in 1890 J.W.Luffham which is a non existant surname, but is sufficient like a name I am researching ,Luffman , who I know were resident in the general area at the time of the death. The deceased was 3 months old, and his birth does not seem to have been registered either.
Found this while browsing a register of deaths in Doncaster Infirmary compiled by the hospital. Moral: Never browse, it courts trouble!!
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Yes, I know what you mean! I had an issue where I was looking for and never found a 'Scriven' entry on the GRO Index.....only for me to finally come across it on a local index similar to the Cheshire BMD Index, where it was correctly transcribed.
On the GRO Index it was transcribed as 'Scruen' ??? Ah well.....
So, no, sorry, I don't know of any way to find those missing from or wrong on the GRO Index unless someone has posted a postem or an alternative.
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Thanks for your reply. Looks as though my only recourse is a visit to Doncaster Registry Office, and try to persuade the registrar.
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Ancestry is still good though and is a growing site. It is one of the most popular sites and it has helped me immensely in my family tree research.
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[.Nice little earner if you can get it. ???
The banks run a direct debit guarantee scheme. Which allows you to reclaim the direct debit through them at times you think something is wrong. But if it is proven that the company taking the dd was kcorrect to do so, you have to repay it.
It takes 2 days to get to your kaccount, not sure if its cleared funds.
marcie
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It could be the site just needs some technical maintenance.
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Thanks for the reminder about that Marcie.
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I see they've added
a newly released online England, Alien Arrivals Collection give you a whole new opportunity to search for your ancestors through the 650,000 names listed as arriving in the UK from ports around the world – but mainly Europe - between 1794 and 1921.
so maybe that's what's been causing the recent problems.
I had a quick look and if you knew the name of your ancestor, then you could probably find his/her arrival in the UK. Unfortunately, just putting in a name, which is all I have, brought up so many possibilities that I'm no better off than I was before.
Lizzie