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General => The Common Room => Topic started by: Biggles50 on Sunday 23 October 22 11:00 BST (UK)

Title: Ancestry discount
Post by: Biggles50 on Sunday 23 October 22 11:00 BST (UK)
I renewed our Worldwide subs for £89.99 in June and today their is a splash banner that have the same offer, with £59.99 for UK.

Can some of you please check the link to see what you get?

https://www.ancestry.co.uk/cs/offers/subscribe?dna=crossAct&o_iid=70089&o_lid=70089&o_sch=Web+Property

EDIT
I started this thread in the hope that members see and can make use of this offer.

What Ancestry presents to people viewing does seem to vary which is why I am asking the question of what you see as it msy well be totally different.

I have had a PM saying they cannot post to this thread and only see the UK offer so I attach a cropped image of my screen
Title: Re: Ancestry discount
Post by: sjjs12 on Tuesday 20 December 22 14:20 GMT (UK)
Doesn't work for me - gives a no option (normal) price webpage
Title: Re: Ancestry discount
Post by: wilcoxon on Tuesday 20 December 22 15:46 GMT (UK)
6 month only for me as well  >:(
Title: Re: Ancestry discount
Post by: *Sandra* on Tuesday 20 December 22 17:23 GMT (UK)
The above offer which we have been using for some 5/6 years seemed to disappear at the end of October (referenced on other threads) 

However, it has been reported that if you ring ancestry and get a very polite operator, there is a chance they may offer you a generous discount   :) :)  Many RootsChatters have happily reported back with that information.

Worth a try, Good Luck
Merry Christmas
Sandra   :) :)
Title: Re: Ancestry discount
Post by: phil57 on Wednesday 21 December 22 10:09 GMT (UK)
Biggles post at the start of this thread was made in October, as Sandra says, before the offer disappeared.

I phoned Ancestry support last week, a couple of days before my subscription expired, explained that I had obtained a worldwide sub for £89.99 last year (didn't say how) and politely asked if there was anything they could do for me this year, as in the current situation money is tight, etc. I was offered the renewal at the same price, £89.99.

The only thing was that I had to lose the remaining couple of days of my existing subscription, as they had to start the new sub there and then, via card payment over the phone, or risk me ringing back a few days later and potentially getting a less favourable response. A couple of days didn't bother me in the circumstances, but if it does bother anyone, I'd recommend waiting until the last day of your current subscription.

I did think about letting the current subscription expire before I called them, but reasoned that if I called without a current sub, they might be less inclined to make an offer?
Title: Re: Ancestry discount
Post by: *Sandra* on Wednesday 21 December 22 10:24 GMT (UK)
Yayee - great news. Thanks for confirming that system works Phil.

Merry Christmas.
Hope more get a good discount when they ring ancestry.
Sandra  :) :)
Title: Re: Ancestry discount
Post by: phil57 on Wednesday 21 December 22 11:53 GMT (UK)
Merry Christmas to you too Sandra, and everyone on the forum :)
Title: Re: Ancestry discount
Post by: farmeroman on Wednesday 21 December 22 13:11 GMT (UK)
Biggles post at the start of this thread was made in October, as Sandra says, before the offer disappeared.

I phoned Ancestry support last week, a couple of days before my subscription expired, explained that I had obtained a worldwide sub for £89.99 last year (didn't say how) and politely asked if there was anything they could do for me this year, as in the current situation money is tight, etc. I was offered the renewal at the same price, £89.99.

The only thing was that I had to lose the remaining couple of days of my existing subscription, as they had to start the new sub there and then, via card payment over the phone, or risk me ringing back a few days later and potentially getting a less favourable response. A couple of days didn't bother me in the circumstances, but if it does bother anyone, I'd recommend waiting until the last day of your current subscription.

I did think about letting the current subscription expire before I called them, but reasoned that if I called without a current sub, they might be less inclined to make an offer?

Has anyone tried this after their subscription has expired? Mine (£89.99 for 12 months) expired at the end of November and I'm not going to renew at £89.99 for 6 months (even more so at the normal price of £119.99), but I would if they will do it for 12 months again. It's nice to have, but not essential for me at the moment and I can happily do without it for 6-12 months.
Title: Re: Ancestry discount
Post by: wilcoxon on Wednesday 21 December 22 13:46 GMT (UK)
I cancelled mine about a week before renewal date of 8th December. Ive just renewed today by phone  for 12 months at £89.99.
Kind lady checked my account and could see I had been with them a long time.

😃
Title: Re: Ancestry discount
Post by: farmeroman on Wednesday 21 December 22 13:54 GMT (UK)
I cancelled mine about a week before renewal date of 8th December. Ive just renewed today by phone  for 12 months at £89.99.
Kind lady checked my account and could see I had been with them a long time.

😃

That’s great. Thanks for the confirmation. I’ll give them a call.
Title: Re: Ancestry discount as of 21 st December 2022
Post by: *Sandra* on Wednesday 21 December 22 14:20 GMT (UK)
I cancelled mine about a week before renewal date of 8th December. Ive just renewed today by phone  for 12 months at £89.99.
Kind lady checked my account and could see I had been with them a long time.

😃

That’s great. Thanks for the confirmation. I’ll give them a call.
I cancelled mine about a week before renewal date of 8th December. Ive just renewed today by phone  for 12 months at £89.99.
Kind lady checked my account and could see I had been with them a long time.

😃

Fabulous news, its great to see ancestry giving these bargain prices again.
Good luck fameroman, hope you get yours sorted at the good price.

Cheers
Sandra  :)
Title: Re: Ancestry discount as of 21 st December 2022
Post by: farmeroman on Wednesday 28 December 22 15:37 GMT (UK)

Fabulous news, its great to see ancestry giving these bargain prices again.
Good luck fameroman, hope you get yours sorted at the good price.

Cheers
Sandra  :)

Done! 12 months worldwide for £89.99
Title: Re: Ancestry discount as of 21 st December 2022
Post by: *Sandra* on Wednesday 28 December 22 15:47 GMT (UK)

Fabulous news, its great to see ancestry giving these bargain prices again.
Good luck fameroman, hope you get yours sorted at the good price.

Cheers
Sandra  :)

Yipee, thats great news.  Pleased you got worldwide for £ 89-99.

Happy New Year
Sandra  :) :)



Done! 12 months worldwide for £89.99
Title: Re: Ancestry discount
Post by: Biggles50 on Wednesday 28 December 22 22:12 GMT (UK)
Great that you are getting a reasonable renewal cost.

DO REMEMBER a week or so before the subscription renewal date to (in order ):-

1) backup your trees either by syncing to software or downloading a Gedcom.

2) cancel the Auto Renewal

3) do not access Ancestry a few days before and a few days after the renewal date

4) try any link for low cost renewal until you find one that works OR telephone Ancestry and horse trade for a deal
Title: Re: Ancestry discount
Post by: Pinetree on Friday 30 December 22 08:31 GMT (UK)
Just had an email from Ancestry offering 50% discount on subscriptions until 9 Jan 2023.

Pinetree
Title: Re: Ancestry discount
Post by: Familysearch on Friday 30 December 22 10:08 GMT (UK)
I.ve had the same.

Seems a good offer - £59.99 for 12 months on their top service.  (Have I got that right - it is the worldwide search?)

Seem to think the last time I had a sub, it was £5 per month, but I cancelled it after 3 because it would revert to the regular amount.
Title: Re: Ancestry discount
Post by: farmeroman on Friday 30 December 22 10:40 GMT (UK)
I.ve had the same.

Seems a good offer - £59.99 for 12 months on their top service.  (Have I got that right - it is the worldwide search?)

Seem to think the last time I had a sub, it was £5 per month, but I cancelled it after 3 because it would revert to the regular amount.

No, it's the Premium membership, which is UK & Ireland only. The top level is Worldwide.

But yes, it's a very good deal if your research is UK-only.
Title: Re: Ancestry discount
Post by: farmeroman on Friday 30 December 22 10:42 GMT (UK)
Just had an email from Ancestry offering 50% discount on subscriptions until 9 Jan 2023.

Pinetree

Sems to only be Premium. May be worth phoning for a Worldwide deal since they seem to offer it to anyone with a recently expired membership if you ask.
Title: Re: Ancestry discount
Post by: cath151 on Friday 30 December 22 11:10 GMT (UK)
Yes, 1 years  Premium membership for £59.99, i have just renewed at that price using the Chat facility.
Cathy
Title: Re: Ancestry discount
Post by: Familysearch on Friday 30 December 22 12:00 GMT (UK)
Glad I checked! Thank you.

I need wider access, so may try the phone call.
Title: Re: Ancestry discount
Post by: libby9 on Friday 30 December 22 12:26 GMT (UK)
I received an email today offering me premium for £59.99.  I have rung Ancestry and asked if they have the same offer of 50% discount for worldwide, they said yes and arranged for me to subscribe at £89.99. Brilliant.
Title: Re: Ancestry discount
Post by: farmeroman on Friday 30 December 22 13:57 GMT (UK)
I received an email today offering me premium for £59.99.  I have rung Ancestry and asked if they have the same offer of 50% discount for worldwide, they said yes and arranged for me to subscribe at £89.99. Brilliant.

Excellent. Now I'll always phone a week before my current deal expires and ask for the same deal otherwise I'll cancel and wait.

The real price is clearly 50% of the listed price.
Title: Re: Ancestry discount
Post by: searchingformyeels on Friday 30 December 22 21:29 GMT (UK)
Yes, 1 years  Premium membership for £59.99, i have just renewed at that price using the Chat facility.

Sorry to ask but where is the chat facility or phone number? Can't seem to find it on the ancestry site. Want to see if I can get 50% off worldwide as I received the UK offer earlier.

Paul.
Title: Re: Ancestry discount
Post by: cath151 on Saturday 31 December 22 11:42 GMT (UK)
Hi
Click on help at top of home page and then Support Centre. Press Chat with us, offers a few questions but just scroll down and it gives options for chat/phone! Bit of a wait to get advisor but worth it.
Tel UK 08007831340

Cathy
Title: Re: Ancestry discount
Post by: searchingformyeels on Saturday 31 December 22 11:50 GMT (UK)
Click on help at top of home page and then Support Centre. Press Chat with us, offers a few questions but just scroll down and it gives options for chat/phone! Bit of a wait to get advisor but worth it.

Ah ok. Thought it was just one of those annoying chat bots that sent you round and round in circles. :D

I’ll give it a go.

Thanks.
Title: Re: Ancestry discount
Post by: *Sandra* on Saturday 31 December 22 11:51 GMT (UK)

Its great to hear that there are still good generous discounts available.  Thank you everyone for keeping RootsChatters updated.

Happy New Year Everyone.
Best Wishes
Sandra  :) :)
Title: Re: Ancestry discount
Post by: Familysearch on Saturday 31 December 22 14:45 GMT (UK)
Thanks to all.  Great result!
Title: Re: Ancestry discount
Post by: searchingformyeels on Saturday 31 December 22 15:34 GMT (UK)
Used the chat and got the 50% worldwide offer. 🙂
Title: Re: Ancestry discount
Post by: *Sandra* on Sunday 01 January 23 06:21 GMT (UK)
Great news. Good way to end the year

Happy New Year 2023
Sandra  :)
Title: Re: Ancestry discount
Post by: Ruskie on Sunday 01 January 23 06:42 GMT (UK)
Click on help at top of home page and then Support Centre. Press Chat with us, offers a few questions but just scroll down and it gives options for chat/phone! Bit of a wait to get advisor but worth it.

Ah ok. Thought it was just one of those annoying chat bots that sent you round and round in circles. :D

I’ll give it a go.

Thanks.

That was my recent experience.  >:(

Glad you got the discount “eels”.  :)
Title: Re: Ancestry discount
Post by: SplanK on Sunday 01 January 23 10:24 GMT (UK)
I used chat the other day, and they wont extend the worldwide 50% offer to me! :(  The old discount links no longer work either :(

Clearly there is some sort of 'discount bias' going on depending how long you have had an account!  I have only had my account 12 months but have renewed each renewal and have had 2 DNA kits! 

Although they did offer UK/premium at 50% for 12 or 40% for 6 months (which I suspect is an ongoing promotion although I never got the email due to my email settings!!) so might just jump on that for now and wait and see as I know when offers do come through it automatically refund you any remaining sub.  Just need to speak to a human and not the chat bot!
Title: Re: Ancestry discount
Post by: Ronbucks on Sunday 01 January 23 15:03 GMT (UK)
I tried chat yesterday but they wouldn't do Worldwide  for 50%. NB. I have managed to acquire at 50% previous three years.
Title: Re: Ancestry discount
Post by: RunKitty on Sunday 01 January 23 16:23 GMT (UK)
I just received an email from Ancestry.ca - offering 50 percent off a 6 month sub to either the Canada Discovery Plus or World Deluxe plan.    Perhaps some of the other Ancestry sites will be offering something similar for the New Year??

RK



Title: Re: Ancestry discount
Post by: RunKitty on Sunday 01 January 23 19:02 GMT (UK)
The half price offer (for 6 months) is also available on my Ancestry.ca homepage....under the "potential ancestors" section.   

Not sure what other versions of Ancestry home pages look like, but you might want to scroll down and see if the New Year offer is on yours as well.

RK
Title: Re: Ancestry discount
Post by: westlass on Sunday 01 January 23 20:47 GMT (UK)
Thank you runkitty , found it and i am signed up once again
Title: Re: Ancestry discount
Post by: kelsmell on Tuesday 03 January 23 10:10 GMT (UK)
Seen this on hotukdeals 12 Months Ancestry Premium £59.99 New or Lapsed Subscribers @ Ancestry.

https://www.ancestry.co.uk/checkout/MLI?rtype=11&flow=3&o_xid=125928&o_lid=125928&o_sch=Email%20Campaigns

👍
Title: Re: Ancestry discount
Post by: Retriever on Tuesday 03 January 23 12:25 GMT (UK)
I only get the monthly offers by clicking on the link. Am I missing something?
Title: Re: Ancestry discount
Post by: kelsmell on Tuesday 03 January 23 12:41 GMT (UK)
Weird, I clicked it and the same happened to me this time. I'm not sure what's up with the link. It’s still working on hotukdeals. Since I've posted the link I’ve noticed there is a banner on Ancestry uk with the deal, if you can find it as on my phone it way down the page!
Title: Re: Ancestry discount
Post by: *Sandra* on Tuesday 03 January 23 12:41 GMT (UK)
Have you read the other thread and tried those offers ?

These are the threads with the latest information regarding ancestry subscriptions.

One of the better ways to try and get the discount is by using the ancestry "Chat" facility.
RootsChatters have been lucky enough to get £89-99 (12 months worldwide)  £59-99 (UK Premier Membership)

https://www.rootschat.com/forum/index.php?topic=866913.msg7396305

https://www.rootschat.com/forum/index.php?topic=866913.27

Good Luck
Sandra  :)

PS There was nothing positive on telegraph offer

https://www.telegraph.co.uk/vouchercodes/ancestry



https://www.rootschat.com/forum/index.php?topic=805734.msg7397464
Title: Re: Ancestry discount
Post by: Ronbucks on Tuesday 03 January 23 13:09 GMT (UK)
Just phoned and managed to get a Worldwide 50% discount. Whoopee !

NB. Previously used chat a couple of days ago and was only offered Worldwide with 25% discount or lesser Premium access at 50%.

WORTH PHONING as previously stated on here by other Rootschatters.
Title: Re: Ancestry discount
Post by: *Sandra* on Tuesday 03 January 23 13:26 GMT (UK)
Just phoned and managed to get a Worldwide 50% discount. Whoopee !

NB. Previously used chat a couple of days ago and was only offered Worldwide with 25% discount or lesser Premium access at 50%.

WORTH PHONING as previously stated on here by other Rootschatters.

Wello done, thanks for the update.
Title: Re: Ancestry discount
Post by: Sloe Gin on Tuesday 03 January 23 13:34 GMT (UK)
Mine expires later this month and I've cancelled.  I'm only after Premium membership so if there aren't any deals floating around I'll give them a ring and see what they offer.  I've done that in the distant past before we had the magic link, and found them to be amenable, so fingers crossed.
Title: Re: Ancestry discount
Post by: Retriever on Tuesday 03 January 23 20:05 GMT (UK)
I searched for Ancestry discounts and clicked on the ukhotdeals as that had been mentioned by kelsmell.

Premium is what I wanted. First offer was for lapsed and new members, which I’ve taken advantage of, the second appears to be for existing customers.

The ukhotdeals site is a way down so needs searching for
Title: Re: Ancestry discount
Post by: jc26red on Saturday 07 January 23 10:02 GMT (UK)
I have just renewed worldwide by phone for the discounted price.  I did try and see if there is discount on their Everything sub band as I have a huge list of newspapers.com searches waiting but alas they don't offer anything for the Everything band.

BYW - Ancestry offer is available until the 9th Jan


If anyone has seen a newspapers.com offer please let me know

Title: Re: Ancestry discount
Post by: *Sandra* on Saturday 07 January 23 10:35 GMT (UK)
Another successful RootsChatter, well done.

Newspapers.com is a separate subscription but if you need further assistance, please ask.

Try 7 day free trial ?

Google newspapers.com discount codes.

https://www.dontpayfull.com/at/newspapers.com

Happy New Year
Sandra
Title: Re: Ancestry discount
Post by: Melbell on Saturday 07 January 23 12:46 GMT (UK)
I've just got the £59.99 Premium subscription with hotukdeals.          Expires tomorrow!!

Melbell.
Title: Re: Ancestry discount
Post by: jc26red on Saturday 07 January 23 13:45 GMT (UK)
Another successful RootsChatter, well done.

Newspapers.com is a separate subscription but if you need further assistance, please ask.

Try 7 day free trial ?

Google newspapers.com discount codes.

https://www.dontpayfull.com/at/newspapers.com

Happy New Year
Sandra

Newspapers.com and fold3 are included in the Ancestry Everything package.  I’ve already done 3 free trials in the past but my list is long now.  I will wait for the next offer.  Thank you Sandra.
Title: Re: Ancestry discount
Post by: ggrocott on Sunday 08 January 23 11:00 GMT (UK)
Having refused me a discount on Worldwide, so I took the half price Premium, they are now offering me a discount to upgrade - not sure what to do!
Title: Re: Ancestry discount
Post by: Cas (stallc) on Sunday 08 January 23 12:19 GMT (UK)
Just renewed through Chat for 50% discount on premium as don't need worldwide.

Was trying the hotdeals but it just kept going to my membership page, my sub expires today so was still active, was told you need inactive for the promo to work.

Good result as have had the link by Sandra for the last few years  :)

Cas
Title: Re: Ancestry discount
Post by: *Sandra* on Sunday 08 January 23 13:35 GMT (UK)
Just renewed through Chat for 50% discount on premium as don't need worldwide.

Was trying the hotdeals but it just kept going to my membership page, my sub expires today so was still active, was told you need inactive for the promo to work.

Good result as have had the link by Sandra for the last few years  :)

Cas

It is interesting the different stories from RootsChatters.  Not all ancestry operatives are obliging but with perseverance, phone and chat, quite often trying again works  :)
Title: Re: Ancestry discount
Post by: Cas (stallc) on Sunday 08 January 23 13:52 GMT (UK)
It is interesting the different stories from RootsChatters.  Not all ancestry operatives are obliging but with perseverance, phone and chat, quite often trying again works  :)

The person I spoke to was lovely and very helpful.

I queried why the 50% promo was not working for me as my membership was due to expire today. He stated it was still active, cancelled it at my request and gave me the sub I wanted renewed, no quibble. Also thanked me for being a long time member.

If you have inactive membership the hotdealsuk promo should work until it expires.

It is also worth contacting them by chat or phone as am sure they don't want to lose custom. Nothing to lose and all to gain.
Title: Re: Ancestry discount
Post by: Sloe Gin on Sunday 08 January 23 14:00 GMT (UK)
My Premium subscription expires on 21 January, so the deals don't work for me, just take me to my account.
So I rang up to beg for a discount.  The very polite and efficient lady advised that I needed to wait until my sub had expired and then call again, quoting the case number which she proceeded to give me. She has promised me a 50% discount recorded on the file, so hopefully that will be applied when I call again to renew.  ;D
Title: Re: Ancestry discount
Post by: Gen List Lass on Sunday 08 January 23 20:44 GMT (UK)
Biggles50

I cannot see this offer.

In fact, nowhere on the web can I see the renewal price for a "Worldwide ANNUAL subscription", only the 6-month option.

I haven't received any special offers from Ancestry even though my Worldwide Subscription ends in two weeks time. I've canceled it as I don't want to auto-renew at the full price.

Gen in NBL UK
Title: Re: Ancestry discount
Post by: jc26red on Sunday 08 January 23 21:24 GMT (UK)
Gen List Lass, Phone ancestry 08007831340 and ask if there are any offers for worldwide. The offer ends tomorrow. As you still have an existing subscription ask as per the previous message above
My Premium subscription expires on 21 January, so the deals don't work for me, just take me to my account.
So I rang up to beg for a discount.  The very polite and efficient lady advised that I needed to wait until my sub had expired and then call again, quoting the case number which she proceeded to give me. She has promised me a 50% discount recorded on the file, so hopefully that will be applied when I call again to renew.  ;D
Title: Re: Ancestry discount
Post by: Gen List Lass on Monday 09 January 23 03:13 GMT (UK)
jc26red

Now that Ive found where Ancestry so cleverly hide their phone numbers and helpdesk email address, I can do this.

for other people looking here is where they are for most countries:
https://support.ancestry.com/s/phonesupport?language=en_US

Gen in NBL UK
Title: Re: Ancestry discount
Post by: Rosinish on Sunday 15 January 23 18:51 GMT (UK)
Another happy customer...

I had an email offering me a discount of 50% for Premium Membership which I've never had! ???

I called the 'Support' line 0800 783 1340 & explained the offer I'd received which had no mention of Worldwide...

The lovely woman checked back my membership history & informed me I'd been a member for a 'very long time, 17 yrs' & offered me my usual package - Worldwide for £89.99  :)

'It's good to talk'  :D

Annie

Title: Re: Ancestry discount
Post by: Kaz67 on Tuesday 17 January 23 11:05 GMT (UK)
I contacted Ancestry this morning using their live 'chat' app & asked if there was any discount on the 'worldwide' membership (I've had the £89 offer for the last 3 years). They checked my details & told me 'no discounts available at this time'. I've been a member since 2008  :'(
Title: Re: Ancestry discount
Post by: daisy33 on Tuesday 17 January 23 17:03 GMT (UK)
Thank you to everyone for their helpful tips on renewal discounts. I tried online chat to get worldwide annual sub. discount but no joy.
After reading advice about telephoning I have just done this and a lovely gentleman gave me 50% discount. Happy days :)
Title: Re: Ancestry discount
Post by: Sloe Gin on Wednesday 25 January 23 16:32 GMT (UK)
My Premium subscription expires on 21 January, so the deals don't work for me, just take me to my account.
So I rang up to beg for a discount.  The very polite and efficient lady advised that I needed to wait until my sub had expired and then call again, quoting the case number which she proceeded to give me. She has promised me a 50% discount recorded on the file, so hopefully that will be applied when I call again to renew.  ;D

Update on this.  I pursued it today and everything went without a hitch. So I'm subscribed for another year at the 50% rate.  It's nice to be told that my custom is so much appreciated!   :)

In the meantime I received an email offering me 4 months sub for £20, which also works out at half price, but with a shorter commitment.  I've had this offer before when cancelling and not renewing within a few days, and I always accepted it (this was before we found the magic link!).  In the past  they invariably offered it again when I cancelled towards the end of the four months.
Title: Re: Ancestry discount
Post by: spendlove on Wednesday 25 January 23 20:03 GMT (UK)
Hi

In the past I have had uk sub info supplied by SANDRA.

I have never receive any emails from Ancestry in the past even though they confirm they have all my correct details - seems to be their problem which they have been unable to fix in 17 years!

So in order to attempt to obtain a discount should I telephone a few days prior to renewal or
should I cancel automatic renewal now and then telephone a few days prior to renewal?





Title: Re: Ancestry discount
Post by: *Sandra* on Wednesday 25 January 23 20:14 GMT (UK)
 
I contacted Ancestry this morning using their live 'chat' app & asked if there was any discount on the 'worldwide' membership (I've had the £89 offer for the last 3 years). They checked my details & told me 'no discounts available at this time'. I've been a member since 2008  :'(

Presume you have cancelled automatic renewal and membership has lapsed.

Now that chat didn't work for you this time, try ringing. Hopefully you will get someone who will offer you the discount.

Good Luck
Sandra
Title: Re: Ancestry discount
Post by: *Sandra* on Wednesday 25 January 23 20:17 GMT (UK)
Hi

In the past I have had uk sub info supplied by SANDRA.

I have never receive any emails from Ancestry in the past even though they confirm they have all my correct details - seems to be their problem which they have been unable to fix in 17 years!

So in order to attempt to obtain a discount should I telephone a few days prior to renewal or
should I cancel automatic renewal now and then telephone a few days prior to renewal?

Cancel the automatic renewal.  Don't take any chances that they can take a full subscription.
Can you wait until it expires before ringing or do you prefer to ring earlier ? Mostly its best to wait until sub has expired.

Sandra
Title: Re: Ancestry discount
Post by: spendlove on Thursday 26 January 23 08:50 GMT (UK)
Hi,

Thanks will cancel automatic renewal, let sub expire and then telephone.

With a bit of luck will get a discount.

Sandra your info has saved me lots of money for the last few years so many thanks

Spendlove
Title: Re: Ancestry discount
Post by: *Sandra* on Thursday 26 January 23 21:14 GMT (UK)

Hope you get a kind sales person and you get the offer. Fingers crossed.  Persevere.
Please let us know how you get on.

Regards
Sandra
Title: Re: Ancestry discount
Post by: Treetotal on Thursday 26 January 23 23:20 GMT (UK)
My subs were due for renewal in November, I Unticked auto-renewal and left it for a week whilst I considered whether or not to subscribe to Findmypast instead, I then got an email offering half price renewal and signed up for it.
Carol
Title: Re: Ancestry discount
Post by: Genie24 on Saturday 28 January 23 14:35 GMT (UK)
Well, what a battle. I used the Ancestry Chat this morning.  35 minute in the queue and 40 on the actual chat. I did manage to get the 50% discount but I had to  fight for it. I do think it very much depends on who you get to talk/chat to.

I asked very politely if there was anything they could do please as my subscription had expired but the link to the half price discount was no longer working. He said he was sure he could do something for me. He came back and offered me a 4 month UK membership for £20. I am a serious researcher so that is of no use to me.  I've had the worldwide membership for years now. So, then he offered 30% discount. I refused that so he offered 40% and said that was the best they could do as there were no 50% offers on at the moment. I said it was still too expensive and asked again if  that the very best they could do. I said I was wondering how some people were getting the 50% but I couldn't get it. He was away ages, then came back and said - Great news! After checking, we can process your request. We can offer you a 50% discount for a one time courtesy.

I'm so glad I didn't cave in and accept the 30% or  50%.  I really hope I don't have this carry on every year. 
Title: Re: Ancestry discount
Post by: ThrelfallYorky on Saturday 28 January 23 15:02 GMT (UK)
... er, could you do a masterclass in how to get ANY discount? I've paid a full membership for well over a decade, and never managed to organise any discounts!
TY
Title: Re: Ancestry discount
Post by: *Sandra* on Saturday 28 January 23 15:22 GMT (UK)
Well, what a battle. I used the Ancestry Chat this morning.  35 minute in the queue and 40 on the actual chat. I did manage to get the 50% discount but I had to  fight for it. I do think it very much depends on who you get to talk/chat to.

I asked very politely if there was anything they could do please as my subscription had expired but the link to the half price discount was no longer working. He said he was sure he could do something for me. He came back and offered me a 4 month UK membership for £20. I am a serious researcher so that is of no use to me.  I've had the worldwide membership for years now. So, then he offered 30% discount. I refused that so he offered 40% and said that was the best they could do as there were no 50% offers on at the moment. I said it was still too expensive and asked again if  that the very best they could do. I said I was wondering how some people were getting the 50% but I couldn't get it. He was away ages, then came back and said - Great news! After checking, we can process your request. We can offer you a 50% discount for a one time courtesy.

I'm so glad I didn't cave in and accept the 30% or  50%.  I really hope I don't have this carry on every year.

Well done, always tell everyone to persevere.
Plenty of instruction there to help everyone.
Chat is always another option.

Sandra

Title: Re: Ancestry discount
Post by: Genie24 on Saturday 28 January 23 15:43 GMT (UK)
There are  usually always discounts to be found. I always used to Google and the discounts would come up. There's never been a better discount than the half price Worldwide subscription that Sandra found and kindly posted here. I've been using that ever since until now.
Title: Re: Ancestry discount
Post by: phil57 on Saturday 28 January 23 18:20 GMT (UK)
... er, could you do a masterclass in how to get ANY discount? I've paid a full membership for well over a decade, and never managed to organise any discounts!
TY

Turn off auto renewal. Phone them, either on the same day that your membership expires or within a short time thereafter. Ask if there is anything they can do for you. Be polite, and try and build a rapport with the agent. It helps to flirt (in the conversational sense, rather then the amorous sense).

If you don't get an offer you like, say you can't afford it, or you want to think about it and ask if you can phone back.

If all else fails, you can politely say no, and try again a day or two later. You may well speak to a different agent who is more obliging.

To some extent, it is a game, and both sides know it. But you can only play if you ask!
Title: Re: Ancestry discount
Post by: Gen List Lass on Thursday 02 February 23 10:45 GMT (UK)
I phoned a few days after my sub had been canceled but the only offer I was given was for a Premium sub discount. The Irish gent was courteous but .......
No use to me as I use the Worlwide sub for all my DNA matches families.
So bit the bullet and paid the full £189.99 for an annual Worldwide sub. Ouch.
(I had tried online discount offers but none worked eg Telegraph)

Gen in NBL UK
Title: Re: Ancestry discount
Post by: *Sandra* on Thursday 02 February 23 15:29 GMT (UK)
I phoned a few days after my sub had been canceled but the only offer I was given was for a Premium sub discount. The Irish gent was courteous but .......
No use to me as I use the Worlwide sub for all my DNA matches families.
So bit the bullet and paid the full £189.99 for an annual Worldwide sub. Ouch.
(I had tried online discount offers but none worked eg Telegraph)

Gen in NBL UK

Oh not good. Sorry to hear that.  :'( :'(  It is always worth calling there bluff and politely refusing and ringing back another day to hopefully get a more helpful operator.  Many people have had the
offers via "chat"

Sandra

Title: Re: Ancestry discount
Post by: frostyknight on Friday 03 February 23 12:02 GMT (UK)
I didn't get anything better than 4 months premium for £20 (€24). I really needed the world sub as about 45% of my research is in the USA, but couldn't afford full price at the moment  :'(
Title: Re: Ancestry discount
Post by: *Sandra* on Friday 03 February 23 12:19 GMT (UK)
Have you tried "chat" and phone ?



Sandra
Title: Re: Ancestry discount
Post by: ggrocott on Saturday 04 February 23 11:27 GMT (UK)
I couldn't get a discount on Worldwide either.  Didn't have a sub last year as I had a very cheap offer from FindMyPast so I used that.  As a result I have over 30000 hints waiting to be checked out, as noted by the person I spoke to.  I will clear the UK ones, the other's will just have to sit there.  They did offer me advice as to how to clear them, I pointed out that after nearly 30 years I had a fair idea of how to do this.

Yes, I know most of them will end up being ignored but it is always useful to have a look before throwing them in the bin!  :-)
Title: Re: Ancestry discount
Post by: frostyknight on Saturday 04 February 23 12:54 GMT (UK)
Have you tried "chat" and phone ?



Sandra

I didn't try chat. I took the £20 offer so I can view other people's trees. Doubly annoying as I have an intriguing hint in the Drouin collection of Canada. I'll just have to wait until there's, hopefully, a worldwide offer in the future.
Title: Re: Ancestry discount
Post by: *Sandra* on Saturday 04 February 23 12:59 GMT (UK)
Have you tried "chat" and phone ?



Sandra

I didn't try chat. I took the £20 offer so I can view other people's trees. Doubly annoying as I have an intriguing hint in the Drouin collection of Canada. I'll just have to wait until there's, hopefully, a worldwide offer in the future.

If you give the details we can take a look at the Drouin collection for you.  :)

Sandra
Title: Re: Ancestry discount
Post by: frostyknight on Saturday 04 February 23 13:13 GMT (UK)
Have you tried "chat" and phone ?



Sandra

I didn't try chat. I took the £20 offer so I can view other people's trees. Doubly annoying as I have an intriguing hint in the Drouin collection of Canada. I'll just have to wait until there's, hopefully, a worldwide offer in the future.

If you give the details we can take a look at the Drouin collection for you.  :)

Sandra

Oh, thanks, Sandra. I didn't know whether it'd be OK to ask for a lookup. I'll post a request later in the Common Room when I'm on the laptop, with the details to hand. I'm on my mobile at the moment.  :)
Title: Re: Ancestry discount
Post by: *Sandra* on Saturday 04 February 23 13:17 GMT (UK)

No problem. Just reword your request without asking for a look up.  :)

Sandra
Title: Re: Ancestry discount
Post by: frostyknight on Saturday 04 February 23 13:19 GMT (UK)
I'll do that. Thanks Sandra.
Title: Re: Ancestry discount
Post by: Rosinish on Sunday 05 February 23 03:03 GMT (UK)
Thought I'd post a reminder...

Please check...Reply #55 on: Sunday 15 January 23 18:51 GMT (UK)

I feel people appreciate how you initially broach your request, how you converse with them (your tone etc.) as opposed to a written request on chat which may not have the same effect  :-\

"Hi, Good morning/afternoon,

I'm actually calling regarding renewing my annual subscription which expired/expires (date)...
& was wondering if you could please check if there are any offers as I was really hoping to get the WW (or whatever deal you want) with 50% discount again as I've had it for 'x' years which I really appreciated & found affordable & would really love to continue for another year at the same price"

The woman I spoke to was very nice, said she'd have a look at my account & was quite chatty in the process...maybe she likes a 'Scottish' accent  ;D...
I had no problem at all.

Annie
Title: Re: Ancestry discount
Post by: Gen List Lass on Sunday 05 February 23 05:21 GMT (UK)
Roshinish
That is almost word for word what I said on the telephone to Ancestry and I still didn't get an offer on Annual Worldwide.
So I paid up and felt aggrieved.
Gen
Title: Re: Ancestry discount
Post by: phil57 on Sunday 05 February 23 10:08 GMT (UK)
Roshinish
That is almost word for word what I said on the telephone to Ancestry and I still didn't get an offer on Annual Worldwide.
So I paid up and felt aggrieved.
Gen

You should have politely declined, saying you would need to think about it, and tried again a couple of days later. You would probably have spoken to a different person and may have got a different result.
Title: Re: Ancestry discount
Post by: Sloe Gin on Sunday 05 February 23 15:23 GMT (UK)
Might it be possible that operators have a quota of discounts that they are allowed to give per day or week?  That might explain the differing results.  Just a thought.
Title: Re: Ancestry discount
Post by: Gen List Lass on Sunday 05 February 23 17:06 GMT (UK)
SloeGin I think you might have something there.
 Gen
Title: Re: Ancestry discount
Post by: Blairvadach on Wednesday 14 June 23 10:13 BST (UK)
Just spoke with someone on live chat at Ancestry and got 25% discount on my renewal (Worldwide 12 months)…..it’s not due until next month and advised to contact them nearer the time to see if they can help reduce it further!
Title: Re: Ancestry discount
Post by: ThrelfallYorky on Wednesday 14 June 23 11:29 BST (UK)
Oh, I wish I could find similar.
One thing I've thought of: if you simply lapse / leave Ancestry, what happens to your tree(s) on there? Do they vanish, 9or become public?
TY
Title: Re: Ancestry discount
Post by: Blairvadach on Wednesday 14 June 23 11:33 BST (UK)
Oh, I wish I could find similar.
One thing I've thought of: if you simply lapse / leave Ancestry, what happens to your tree(s) on there? Do they vanish, 9or become public?
TY
Try using the live chat and see what they offer!
Title: Re: Ancestry discount
Post by: frostyknight on Wednesday 14 June 23 11:39 BST (UK)
Oh, I wish I could find similar.
One thing I've thought of: if you simply lapse / leave Ancestry, what happens to your tree(s) on there? Do they vanish, 9or become public?
TY

No, when I've let my subscription lapse, my trees stay exactly as I've left them, still private. You can still add to and edit your trees. You can't, however, see the Ancestry records you've attached to your tree, so it's a good idea to always download or save records to your computer.

Title: Re: Ancestry discount
Post by: frostyknight on Wednesday 14 June 23 11:44 BST (UK)
Also, I've just bumped up a post with an offer that might still be valid.
Title: Re: Ancestry discount
Post by: Blairvadach on Wednesday 14 June 23 12:03 BST (UK)
I tried the link and it did show the 50 % discount but it continues to go to my account and disappears!!!!
Title: Re: Ancestry discount
Post by: phil57 on Wednesday 14 June 23 13:35 BST (UK)
I tried the link and it did show the 50 % discount but it continues to go to my account and disappears!!!!

Has your current subscription expired? If it's the same offer that was up previously, it's for new subscriptions, so if the site can see that you've still got a subscription it may not work, as you are effectively renewing, not taking out a new sub.