RootsChat.Com
General => The Common Room => Topic started by: Razzle Dazzle on Wednesday 01 March 23 09:22 GMT (UK)
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Hi
Apologies if I am not allowed to ask this here but cannot find an answer elsewhere. Delete if necessary. When in my Ancestry account none of my DNA matches load. All I get is a blank page. I have done everyhting suggested by Ancestry (i.e. clear caches etc) but nothing seems to work.
Is this just me or is anyone else getting the same? ???
Many thanks
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I found that turning off the Ad Blocker worked.
A couple of threads on this problem so you're not alone.
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I found that turning off the Ad Blocker worked.
A couple of threads on this problem so you're not alone.
Just to add, for some people, ad blockers may be part of their anti-virus or internet security software or app, and you would need to add the ancestry website as an exclusion on there (or just the ancestry dna match page).
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Thanks both. It hadn't occured to me about the anti-virus so will give that a try.
Blooming annoying though as its been fine for the last 6 years and now its not.... ::)
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I think Ancestry must have done something to that particular part. All of the others parts of the site were working fine. It was just the matches that blanked.
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So I have changed the settings on Chrome and it now works fine and I can see my matches. On Firefox though (which is my default browser) it still is a no show. I have tried changing every setting I can think of but....bupkis.
Guess I'll be using Chrome from now on ;D
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I had been having problems with Chrome which I didn't manage to resolve until I went into:
- Settings
- Privacy and Security
- Clear browsing data (clear history, cookies, cache and more)
Possibly worth trying that with Firefox - I had been using Chrome as my main browser and was finding I was having to use other browsers to access certain web pages. Sorry can't check how to do that on Firefox as not at home, but this may help (bear in mind that you might have to log back in to websites):
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
(https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
or
https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
(https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox)
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Two previous threads on this
https://www.rootschat.com/forum/index.php?topic=870401.0
https://www.rootschat.com/forum/index.php?topic=869015.0
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I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken
Kathryn
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I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken
Kathryn
Hi Kathryn
Bingo! That worked! Thank you so much ;D
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I found that turning off the Ad Blocker worked.
A couple of threads on this problem so you're not alone.
It's strange:
Firefox with UBlock Origin = blank page
Chrome with Adblock = normal (and no ads, either visble or blocked)
So I'll use Chrome + Adblock for Ancestry until/if they fix it. I don't switch off ads or tracking on any site, especially one I pay for. And as for switching off AV? Forget it.
Edit: Just installed uBlock Origin (my preferred ad blocker) on Chrome and that works fine too.
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I found that turning off the Ad Blocker worked.
A couple of threads on this problem so you're not alone.
It's strange:
Firefox with UBlock Origin = blank page
Chrome with Adblock = normal (and no ads, either visble or blocked)
So I'll use Chrome + Adblock for Ancestry until/if they fix it. I don't switch off ads or tracking on any site, especially one I pay for. And as for switching off AV? Forget it.
Edit: Just installed uBlock Origin (my preferred ad blocker) on Chrome and that works fine too.
Thanks for the info farmeroman :).
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I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken
Kathryn
Hi Kathryn
Bingo! That worked! Thank you so much ;D
Good to hear it worked for you :)
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Well, it seems that there are more than one way of getting the listing back. Melba, if I recall, used the Ad blocker method. I found that Ad blocker was only on on the matches page. I turned it off on that page and the matches appeared. Since then I've only had ads on that page when they are trying to sell me another DNA kit!
I have had the 'do not track' turned on for as long as I can remember. but it still gave me a blank page.
I could get the listing up on Chrome but I prefer Firefox.
Gadget
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Well, it seems that there are more than one way of getting the listing back. Melba, if I recall, used the Ad blocker method. I found that Ad blocker was only on on the matches page. I turned it off on that page and the matches appeared. Since then I've only had ads on that page when they are trying to sell me another DNA kit!
I have had the 'do not track' turned on for as long as I can remember. but it still gave me a blank page.
I could get the listing up on Chrome but I prefer Firefox.
Gadget
Good point about only needing to use Chrome for the DNA matches page.
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If anyone is interested in the specific details of the Firefox/AncestryDNA/ETP problem, see Bugzilla:
https://bugzilla.mozilla.org/show_bug.cgi?id=1818328
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I had the same problem using Firefox. It was fixed by turning off Enhanced Tracking Protection. I found the instructions here:
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop#w_what-to-do-if-a-site-seems-broken
Kathryn
Hi Kathryn
Bingo! It worked. Thank you!