RootsChat.Com

General => Technical Help => Topic started by: tomm on Sunday 25 February 24 10:13 GMT (UK)

Title: Ancestry Sign In
Post by: tomm on Sunday 25 February 24 10:13 GMT (UK)

Good morning everyone

I'm having a problem with getting into my account.
When I have to sign in I keep getting this * Unknown Error*

*An unknown error occurred. Please try again.*
I have tried many times and still unable to get logged in.
Your advice please
Regards
Tomm

Title: Re: Ancestry Sign In
Post by: Biggles50 on Sunday 25 February 24 10:55 GMT (UK)

Try logging in via a different browser

Title: Re: Ancestry Sign In
Post by: tomm on Sunday 25 February 24 11:56 GMT (UK)

Hi Biggles50

Many thanks for your advice.
I never thought to.do that, does the problem come from Firefox? as that is the browser I use
I used my Apple Id and got in straight away!

My sincere thanks for your help and advice.

Kind regards
Tomm

Title: Re: Ancestry Sign In
Post by: KGarrad on Sunday 25 February 24 12:22 GMT (UK)

Try shutting down Firefox, then open up again.
Sometimes a Firefox update can cause issues?

Title: Re: Ancestry Sign In
Post by: tomm on Sunday 25 February 24 13:07 GMT (UK)

Hi   KGarrad

I think you could well be right! as I have not messed with anything on my laptop to bring  this problem about.
At 90 my brain don't work like it used to!

Many thanks
Kind regards
Tomm

Title: Re: Ancestry Sign In
Post by: KGarrad on Sunday 25 February 24 13:16 GMT (UK)

I'm just a youngster of 70!
But I worked in IT all my working life. ;)

Title: Re: Ancestry Sign In
Post by: tomm on Sunday 25 February 24 13:29 GMT (UK)

Thank you
Young Man, I much appreciate your help!
Regards
Tomm

Title: Re: Ancestry Sign In
Post by: tomm on Sunday 25 February 24 13:33 GMT (UK)

Thank you Young Man
Much appreciate all your help.

Regards
 Tomm

Title: Re: Ancestry Sign In
Post by: rayard on Sunday 25 February 24 14:46 GMT (UK)

The same thing happenened to me but I just changed to a different website for a few moments and then tried again and logged straight in. On previous days I have been asked to tick box to prove I'm human!
rayard.

Title: Re: Ancestry Sign In
Post by: tomm on Sunday 25 February 24 19:16 GMT (UK)

Hi rayard

It's the same here also. I think it's called present day tech !!!

Regards
Tomm

Title: Re: Ancestry Sign In
Post by: KGarrad on Monday 26 February 24 07:24 GMT (UK)

This problem happened to me yesterday.

Solution is to clear cache.
On my Windows PC, Ctrl-Shift-Del then follow instructions.

Sorry! No idea how to do this on a Mac.

Title: Re: Ancestry Sign In
Post by: tomm on Monday 26 February 24 09:30 GMT (UK)

Good morning KGarrad

When I get my act together! I will give that a try and let you know how I got on...

I just tried to sign in to Anc and got a small box come up with the words Error 57 at the top and
a disc to click on if I was a human...

Regards
Tomm

Title: Re: Ancestry Sign In
Post by: tomm on Tuesday 27 February 24 09:40 GMT (UK)

Hi  KGarrad

I followed your suggestion,Re clearing the cache and all seems to be back to normal.

Many thanks to you and everyone for your help.
Kind regards
Tomm

Title: Re: Ancestry Sign In
Post by: KGarrad on Tuesday 27 February 24 09:56 GMT (UK)

Hooray!! :D