RootsChat.Com
General => The Common Room => The Lighter Side => Topic started by: bwgan ceredig on Wednesday 19 April 06 22:00 BST (UK)
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I know I am always saying how great the local registry offices are...well today was above an beyond ;D
I wanted to trace my ancestor Caroline Lewis, gave them a few bits of info. Well they rang and said they couldn't find it :( Then they rang again a little while later to say it she had been incorrectly indexed as Catherine ??? :o. Now I have no idea how they found her, but dedication or what?? ;D Especially as I had already accepted that she wouldn't be found.
Three cheers for Pontypool! ;D ;D
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Pontypool are exceptionally good. Wouldn't be the first time I've rung their office up to order a certificate, and the guy on the other end has gone to check the register there and then while I wait on the line. :D
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That's wonderful service!!
We should have Rootschat Gold Awards to give out to places and people who give exceptional service like that! Goodonya, Pontypool!! ;D ;D
MarieC
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Totally agree MarieC, some of the offices deserve accolades but could it be done in RootsChat name though . . . .. . Could one of the moderators let us know if it would be right or wrong of us to do that??
Barbara 8)
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Way to go Pontypool! It's refreshing to hear about a good service received, all too many people report a bad service and too few comment on a good one.
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YES !!!
I always believe in going to the locals (as some of you may have gathered by now)
I'm so glad they came thro' for you, after all they hold the source records ;D ;D ;D
Wendi
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It is always lovely to hear about a records office giving help so easily.
My main records office that i use the most is the Llangefni one and they are brilliant both in the registry office and the records office.
I am now on first name terms with both offices and know that I will receive any info I need within 7 days by post and within hours if I am there.
The last cert I sent for took 4 days from when I posted the request to when I received the cert.
Now that is what I call brilliant service. Christmas card list has their names and addresses on already
Carol
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I always go to the local offices. In my experience the best ones are Pontypridd, Pontypool, and any of those in Kent (especially Maidstone...they're lovely there ;D).
Of all the ones I've dealt with though, Stoke-on-Trent are awful...whenever I've had problems, it's been with them.
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Thank goodness most of my side are North Wales and Anglesey and hubby's are Scotland (not tried yet) and Northumberland
Carol
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I think MarieC is on to something about handing out an award...who know in a few years it could rival the Oscars for glamour...especially with all the tiaras being awarded recently ;D ;D
The thing is what shape would the award take? A gold rolled up cert...a RootsChatter bent over their pc...an enumerator's white quill pen... ??? :o ;D...hm I feel another post might be in order ;D
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bwgan ceredig, love your sentiments to bits, but being an old fashioned girl, I'd like to think that we leave the Local Registry Offices as they are and send Thank you letters, flowers and chocs when they have done something truly wonderful.
They, currently are very personal, and personable, but send in the annual gold cup and - it all becomes very - how shall I say this - foreign - and standards actually FALL
Or am I just getting old and :P LOL