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General => Technical Help => Topic started by: hepburn on Thursday 07 September 06 11:47 BST (UK)
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Hi all, my sons computer won't shut down,click on" turn computer off" fine, click on the box in the middle of the screen"turn off" ,fine then it freezes,does anyone know what is causing this? and how to put it right...G
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Does it do it every time? Our computer does this occasionally and I'm afraid I normally turn it off at the mains and hope for the best. It has always started up OK next time we want to use it although it is always a good idea to do a disk tidy up afterwards to get rid of undeleted tmp Windows files.
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I sometimes get this, when I do, I press "ctrl+alt+del" (all at same time) to get the task manager, and then go from there, from memory I think it's end task for everything... that does the trick
I think I was told not to just switch off...
Newbie
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Hi ggrocott,yes every time.g
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Downside or Falkryn will know the solution.....
Newbie
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HI Newbie,I tried doing that several times,but the task manager ,did'nt come up,so I don't think it is because programmes are running...g
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hope they are on rootschat.
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when mine does that, sometimes if I click the mouse that'll bring it back to earth, - mine sounds like it's gone off somewhere else doing its own thing!! ::)
downside and falkryn are offline at the moment,
Newbie
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Newbie,LOL,this one totally freezes ,nothing will shift it.
technical minded arn't we,(I don't think) all these little tricks we have to try on, tempremental computers....g
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I'm sure downside or falkryn or one of the other techies will be back soon!
Technical me - lol ;D ;D
talk to it nicely and if that doesn't work ::)
Newbie
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Thanks Newbie, at least I've had a laugh out of it.
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Hi
I have not encountered this problem before so have little experience in dealing with it. You can go to Start->Help and Support and then type in shutdown as the search criteria and follow the steps to resolving the problem.
I think they suggest that an antivirus program like Norton or McAfee may cause a problem, but I have Norton and although I get a small screen saying End this process now from time to time, it usually ends the process without any problems.
I think one thing you should do is to run check disk to repair any potential problems.
Click on My Computer->Properties->Tools and then Error Checking.
There are a couple of check boxes that you need to check to do a thorough scan. However, if you have an NTFS file system you will not be able to Repair Errors while Windows is running as it requires exclusive access. You will have to schedule a chkdsk after a shutdown and reboot.
I'm wondering whether Windows automatically runs chkdsk when you restart Windows? If not it should do.
downside
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Thanks downside, I will make notes on what you are telling me to do, it did'nt run check disc after i turned it off.My son said last week thtat it was running slow,is that a clue???regards.Geraldine.
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sometimes I get a screen window that says
end task - ccApps, ending program,
looks like one of those windows you get when something is failing to respond.
Newbie
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Hi Newbie,do you mean that task manager thingy,if so it dos'nt come up come up!!! (here we go again).lol.
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Hi
Just before you shutdown, right click the Task Bar and bring up Task Manager.
Click on the Applications tab and see what is running.
If nothing is running then click on the Processes Tab. Look down the CPU column and see if anything (besides System Idle) is running into double figures.
If it is a non-SYSTEM process then we may need to investigate further.
Make a note of that process and do a Google search for it and see what it does.
downside
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No, not this time, mine varies, sometimes when I've done the shut down and go away, I'll still hear the machine, so come back to look and then the window with the end task ccApps is showing,
othertimes, I'll go away and come back later to find it just isn't doing anything. But the tea and cake were nice!Lol ;D
I'm sure downside and falkryn will help,
Newbie ;D
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The CcApps window comes up during Shutdown as a task/process needing to be terminated to free resources - it seems to get left hanging on my sysytem by my OUTLOOK email client ... If I shut down OUTLOOK first, it doesnt happen .... but thats not your problem, something is stopping the Shutdown process dead in its tracks - its very likely a known bug..... or you may have a hardware problem ...
You can search MS Knowledge Base - or perhaps get your fixes up to date with Windows Auto Update ?
Are you enabled for Auto Updates ?
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Thanks Downside Iv'e written that down(hope I can read it back),Newbie,LOLI could bake a cake waiting for his to shut down.G
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Hi ScRoppers
What is this ccApps process?
I've just had a quick look and see that various forums describe it as malware or a virus.
Is it a legitimate process?
downside
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Hi ScRoppers,as far as I know he has virus zappers on it,what sort of hard ware problem?something big!!! G.
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Oooooh I'm lost,with last posting.
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I sometimes have problems with this ccApps too - but since I run Norton and Adware regularly I don't think it can be a virus or malware - it certainly has nuisance value tho!
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I dont think its Malware - my system is squeaky clean from Virus, Adware etc ... I havent delved, but I believe its some sort of interface from OUTLOOK to WORD (the preferred Editor) .... as I say, I dont see the Shutdown process forcing it to terminate unless I've left OUTLOOK open ...
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GCAR - Auto Updates ?
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Hi gcar
It's probably not a hardware problem. Take a look in:
Start->Settings->Control Panel->System and click on the Hardware tab.
Then click on the Device Manager button. Have a look down the list of devices and see if there are any yellow triangles next to the device. If there are then you have a problem. It shouldn't cause a shutdown problem though.
When did this shutdown problem first start?
Is it a fairly recent thing?
downside
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Hardware problems arent always properly captured by XP in terms of highlighting them like that ..... often a dropped bit in a Memory array can cause program checks in Supervisory code that causes hangs not attributable to a specific device .... but anyway, the thing to do is ensure nothing obvious is wrong, get ALL FIXES up to date then review....
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HI Downside ,my son was complaining a couple of weeks a go that it was slowing down,and last week it started with this problem
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GCAR - please ask if he has enabled Windows 'Auto Updates'
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Hi
Can somebody please do a search for this file:
Start->Search->For Files or Folders and enter ccApps* as the search criteria and tell me where this file or these files are located.
I have Word and Outlook and cannot locate this file.
I vaguely remember this name, is it something to do with Packard Bell?
downside
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ScRoppers, I am going down my sons house armed with suggestions off you all,when he gets in from work,I will tell him about the enabling of windows up dates,that is if he has'nt already,in the meantime I will follow instructions,Iv'e been given,and then let you know how I've got on ...thanks you have been a great help.Geraldine.
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Hi gcar
It looks like a major interrogation session with your son is in order. :)
Did he download something like a game from the internet a couple of weeks ago?
I would advise that you open Task manager immediately after you start Windows and keep it open until you shutdown so that you can monitor the processes that are running just for a day or so until you can identify what is happening on your PC.
downside
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C:\Program Files\Common Files\Symantec Shared
NORTON !
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Hi ScRoppers
I've got Norton + Word + Outlook.
But I do not have ccApps.
Mysterious.
downside
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no s - CCAPP
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Hi gcar
You can find out whether you have automatic Windows updates turned on by going to:
Start->Settings->Control Panel and click on the Security icon.
You will soon be an expert!
downside
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Hi ScRoppers
I guess we need to get gcar to confirm the exact spelling as gcar stated it to be ccAPPS (plural). CCAPP is part of Norton Firewall apparently. I only have Norton System Works which is probably why I do not have that particular file.
Over to you gcar.
downside
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Hi I have Norton NIS 2006, and I have auto-update enabled.
I can't remember exactly whether it was CcApp or plural ccApps... when it happens again I'll make a note of it..
Newbie
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same here - its an active process - too much of a coincidence !
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Hi newbie
Why wait?
Perform a search now:
Start->For Files or Folders and enter ccapp* as the search criteria. The asterix is a wildcard that will return all files beginning with ccapp.
If you find any files with a plural 's' then make a note of the path.
downside
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okay it's off doing it, tried before but it seems to take ages..... still waiting..... still waiting......
newbie
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Hi Newbie
Isn't is fun watching that cute little dog though? :)
downside
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I won't tell you what's going to happen to him in a minute tho! ;D
okay it's done
1. ccApp Docs and settings. 52kb application 17/9/2005
\Local Settings\Temp\NIS9\Support\cc Common\ccCommon
2. CCAPP Program Files 53kb 12/4/2006
Program files\Common files\Symantec shared
newbie ???
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Probably worth a trawl of Symantecs knowledge base .....
Newbie suspect you have an old module in Local Settings Folder - superseded by your 2006 version in Common Files folder ...
I rebuilt this PC back in March and then installed Norton - so only have the one copy of the module ...
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Hi Newbie
It looks like you have solved one problem. If it was ccapps.exe then you might have been in even more trouble.
You may want to search the Symantec forums to see if other users are experiencing your kind of shutdown problem and what the solution is.
downside
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oh okay, will do, thanks,
Newbie
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I should have mentioned there are few lunatics in those forums so take any advice with a pinch of salt.
I just read that someone had NIS and Zonealarm Pro running at the same time and wondered why his computer was going slowly.
Er ... do you need two firewalls running at once?
He then announced that once he had uninstalled NIS, his PC speeded up.
No surpises there then. :)
Take care
downside
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Hello all, I'm back, reformatted said computer,installed xp ,still not shutting down,Task manager cpu usage is one hundred percent,aaaaaaaaargh.geraldine.
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Doubt its a harddrive problem if you've successfully reformatted etc ..
BUT of course it could still be a missing 'fix' from Microsoft - what was the answer to 'Auto-updates' ?
also consider this - how much memory is installed Geraldine ?
If its DDR memory, and you have over 256Meg, there will be 2 boards, try swapping them around - or actually, leave one out and reboot and try shutdown again - if it fixes it, you've got a memory problem.
If it doesnt - swap to the other board and try again.
Make sure that power is totally off and dont wear nylon clothes to avoid static.
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Automatic updates on,loads of memory and nothing else on .I will try that,but why should they play up???geraldine.
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Auto Updates - good - but when did he last have updates run ?
Memory - just based on painfull experience, components can fail ....
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Sorry - you may not feel happy about pulling and swapping those boards .... its actually quite straightforward, they are about 3 inches long on one side of the motherboard, but there may be ribbon cables in the way - so take care ... and make sure power is off 'at the wall'
they have built-in levers to help remove them, but are tight to replace, so dont 'push' any pins !
If you arent comfortable leave it and we can explore more s/w related symptoms - I just want to eliminate this as a possibilty ... especially as you still have the problem after a refresh of XP.
Kind regards, S
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sorr long suffering wife had to make tea for husband,son has gone football,I will try that ttomorrow.
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Hi gcar
Out of interest what was running at 100%?
Was a particular process running at a high level or was it a combination of processes?
Take a look at this link to see if you can solve the shutdown problem:
http://support.microsoft.com/?kbid=313290
Good luck
downside
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Downside, I don't know what was running ,allI know is the cpu is 100%,going down my sons with the info you gave me,and also if that dos'nt work,will swap memory boards around,thanks everyone.Geraldine.
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Dont forget to get all the fixes up to date !
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Hi Gcar
I'm slightly puzzled..
You or your son reformatted the hard disk and then reinstalled Windows?
When Windows is being installed it has to perform at least 2 restarts during the installation process. I'm assuming that these restarts occured without the system hanging? Does this mean that the PC in question can perform Restarts (warm reboots) but not total shutdowns?
Can we now assume that your son's PC now only has Windows XP installed and there is nothing else running and that it cannot shutdown?
Please let me know what setting you have in:
Start->Settings->Control Panel and double click on Power Options and then the Power Schemes tab plus the Advanced tab.
downside
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Downside,just got back from my sons,the restarts were fine,I had a look in the power options,the cpu usage was 100%,the others were fluctuating,and I could'nt make head nor tail of them,the graph to the right of cpu was one line strolling across the graph,but what I did hear after I tried to shut down was ,a definite clunk,inside the computer,there wer'nt any of the usual sounds of "things"slowly shutting off.G
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Hi Gcar
This sounds like a power thing to me.
Please have a look at the previous thread about finding out about the Power Management settings. We need to sort those settings out as they are the likely cause of the problem.
Cheers
downside
PS how much RAM do you have and how many processes were running?
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Has anyone suggested a registry scan? This sounds like a problem with the registry according to my hubby. He says that the re formatting should have solved it so it may be a problem with the copy of windows itself.
;)
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Hi badgirl
If they have just reinstalled Windows, surely they must have a clean registry?
How could it have become corrupted in such a short space of time?
Just a thought.
downside
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Well that's what my hubby said, unless they have partitioned it instead of a full re format.
This is why he assumes it may be a faulty windows disc.
???
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Hi badgirl
According to gcar:
reformatted said computer,installed xp
I can only go on what she has said.
Surely if a disc was faulty it would be unusable or at least display an error?
downside
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Hi everyone,it's all going above my head now,someone has told my son to delete these power settings,something to do with explorer,so he has deleted 2 which takes the cpu usage down to 96%,all the others are running at 2%,and Iv'e got a head ache coming onnnn!!!geraldine.
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Hi Geraldine
As I understand it your son has 2 separate problems:
1) a slow PC.
2) a shutdown problem.
The jury is out on problem number one as we do not have any information so far, apart from the references about the PC is using 100% CPU.
When I raised the issue of Power Management I was addressing problem number 2.
Have you managed to shutdown the PC normally yet?
downside
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Hi Downside,someone has had a look at the computer,nothing on it is running,he says the cpu is more or less overloaded running the system because, the hard drive is "cream crackered"!!! and thats where it stands at the moment.Let you know in due course what the out come is,many thanks for all the suggestions and help.Geraldine
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Some of the suggested solutions are getting a bit drastic...may I suggest that this problem is down to a 'Backdoor Trojan' ccApps can be got rid of by Downloading A2 Free Version from here:-
http://www.emsisoft.com/en/software/free/
Update it then run it and I think you will find it will do the trick..........
Your slow running could just be lack of RAM to cope with the Games your playing...
Worth a try.
Michael72.
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Some of the suggested solutions are getting a bit drastic...may I suggest that this problem is down to a 'Backdoor Trojan' ccApps can be got rid of by Downloading A2 Free Version
Any 'backdoor Trojan' which is on the distributed XP installation disc is a real worry ...
CCApp is a Norton module - and is a symptom, not a cause.
Bowing out of this now ... too many cooks.
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I think its fair to say that in this case without actually having the computer in front of you, its hard to determine the cause.
Backdoor Trojan on an XP disc?????? Confused by that one!
Good luck sorting it out though, hopefully the guy who looked at it can tell better what the problem is than the rest of us speculating without actually seeing it.
;)
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I think its fair to say that in this case without actually having the computer in front of you, its hard to determine the cause.
A very concise and accurate summation.
There are a number of possible problems either hardware or software related and considerable confusion over descriptions of other files most notably whether this machine is protected by Norton (ccap file) or infected by a trojan (ccaps file).
Long range examination is difficult and it may (on this occasion) be better left to someone on the scene.
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I wasn't suggesting that the Trojan had come in through an XP Installation Disc......I was suggesting that a Trojan might just be the problem....
When more than one person is using a Computer.....one never knows what the others have done or where they've been on the machine.....and usually nobody is going to own up to anything....... ;D ;D
http://www.greatis.com/appdata/d/c/ccapps.exe.htm
Just a thought.
Michael72.
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Just an after thought, surely if it had been a Trojan to begin with then the re formatting would have solved the problem ? I mean once you clear everything off and start again then the trojan would not have been there to cause problems a second time around.
Lets just hope all goes well for gcar and that the problem will not be too expensive to fix.
;)
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I think we can safely predict that if a PC continues to malfunction after a hard drive has been reformatted and had a clean install of Windows that there must be a major hardware problem.
It's one of those 'process of elimination' situations. After clean installing Windows gcar reported that the processor was permanently running at 100% so it sounds like an I/O (Input/Output) related problem and they have diagnosed it as such.
They may need the use of another PC to check the condition of the hard drive.
downside