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Census Lookups General Lookups => Census and Resource Discussion => Topic started by: alf on Friday 06 October 06 07:06 BST (UK)
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Can some person keep me right.
I want to subscribe to the monthly UK Deluk.. Do I get billed once a month or do I have to resubscribe each time. or which is the best option
regards
Alf
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Ancestry subs work on a direct debit/ continuous authority basis.
I stick to access at the local library myself.
Pauline
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Hi Alf
I have an annual subscription and it is automatically renewed - unless I cancel. I assume the monthly would be automatic. There is a phone number you can ring when you want to cancel. - from the help
All subscription accounts on Ancestry.co.uk are on an automatic renewal system. During the subscription process, the user agreement must be accepted to both purchase the account and begin using it. The user agreement states that all Ancestry.co.uk subscriptions are automatically renewed. The account is renewed according to the subscription period. ...Fifteen days prior to expiration, an email is sent explaining the renewal process and how to discontinue the account.
If you do not wish your membership to be automatically renewed, or if you wish to cancel any Ancestry account, please call our Member Support Department.
This seems to be the UK phone if you wish to call them 0800 404 9723
Mine is a direct credit (credit card) not debit - I never allow auto debits to my savings accounts.
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Hi Alf'
they direct debit each month after you give them permission by giving credit card details.
You could email them direct from subscribe page to check for sure.
Seven :)
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Using a credit card has given them contunuous authority, it's not a direct debit.
Pauline
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Many thanks to one and all for the information.
alf
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Hi
Just to add my ywo pennies worth.
When we originaly subscribed to ancestry we made a point of not clicking the check box to autherise the renewal. At the end of the year our subscription lapsed.
We renewed using the 0800 number and were asked if we wanted to renew at the end of the year.
So I guess you do now have the option to stop them automaticaly renewing.
Linda
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Hi Linda
That's interesting to know - many thanks.
Trish
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Hi Linda
Thakns for that I will give it a go
Alf
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From the Ancestry website:
At bottom of web page, click on "Terms and Conditions"; then click on "Fees & payments" in left hand column.
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Subscription membership is continuous until terminated by the user.
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Except in the case of monthly subscriptions, you will be notified by e-mail 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal.
International customers must call 1-801-705-7620 during business hours or send an e-mail to cancel@ancestry.com that's the method I used :)
(http://i16.photobucket.com/albums/b27/anniemcc/smilies/Cheers.gif) Ann
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Thanks Ann I will do that when the time arrives
Alf