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General => Technical Help => Topic started by: johngirl on Thursday 20 August 09 12:06 BST (UK)
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Hi all,
My dearest son has bought his mum (who has not many technical computer skills ;D) a new computer. I now cannot access my outlook express account and have no idea how to get my account on to my new computer. I did try but made a big muck of it.Can some kind person with the knowledge of how to do this explain to me how you do it.
I do know a small amount of the workings of computers and can follow simple instructions ;D
Please can someone help :)
I have outllook express.
Johngirl
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Windows creates a folder that holds all individual settings in a folder called:
C:\Documents and Settings\Your Name
Some of the folders such as Application Data and Local Setting are hidden and therefore you may need to go into Folder Options in Control Panel and change a setting so that you can view certain folders.
Your emails are kept in inbox.dbx and your address book is kept in a .wab file (Windows Address Book).
You need to transer those files to an identical location on you new computer.
In terms of setting up your account it should be a case of you following a wizard. Tools >> Account Settings and then you add a new account.
Your incoming account is something like:
pop.yourname@yourisp.com
Your outgoing account is something like:
smtp.yourname@yourisp.com
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Thankyou downside for your reply. :-*
To transfer the information about my email account from my old computer to the new one do I have to copy the information from the old computer on a CD and then download it onto the new one. If this is so can I copy the information on a USB stick and do it that way.
Yes I know I I`m hopeless ::)
I did google information about my enquirey and it said you had to take the info from one computer to the other by transferring the info onto a CD but wasn`t real sure about doing this procedure.
I do love my new computer and its much much faster [yay ;D] but I`m hopeless at sorting out things like this.
Johngirl
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Hi Johngirl
glad to hear you are enjoying your new pc!
yes you can use a usb stick to copy the files over.
Is you new pc XP or Vista? Vista doesn't have outlook but uses Windows Mail
you set the account up the same way though.
You may need a little more help later to import your old email folders and address book though if you are now Vista
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Thankyou jc26red,
No its still Windows XP [Thank goodness other wise I would be more confused ::)]
Will have a go and see if I can sort it ;D
Thankyou once again downside and jc26red for your help. :-*
Johngirl
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Hi Johngirl,
I managed to import all my addresses from my Outlook Express from my XP Windows Computer to my Vista laptop with no problem at all with my USB stick.
Cheers
KHP
OOPS :-[ :-[ :-[ ... just realised you aren't Vista ....
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yes, it is quite easy but if its the first time you have done it then it can be a little scary if you are not very techie.
XP is easy, set up the outlook account first then it will be ready for the importing.
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No worries KHP ;D
Hope I can do it as easy as you have KHP.
Yes jc26red it will be scary but I will have a go at it. I think I already set up the account on my new computer ???
I just couldn`t work out the POP3 etc and had them ar*e about. ::)Well I think I did. ;D
Will come back and let you know if I have got it sorted.
If I don`t get it sorted I will probably need a step by step account of how to do it :-[ ;D
Johngirl
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first thing to do after you have set it up, is to send a test message to yourself.
If you receive it, then you have set it up correctly :D
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No worries KHP ;D
Hope I can do it as easy as you have KHP.
Yes jc26red it will be scary but I will have a go at it. I think I already set up the account on my new computer ???
I just couldn`t work out the POP3 etc and had them ar*e about. ::)Well I think I did. ;D
Will come back and let you know if I have got it sorted.
If I don`t get it sorted I will probably need a step by step account of how to do it :-[ ;D
Johngirl
if you are still having difficulties you might be better off calling your internet service provider (ISP) to talk you through setting up an email account. Who is your ISP ?
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Hi earley-bird,
My service provider is Bigpond. I already contacted them but couldn`t get any sense out of the person I spoke to. >:(
I will contact them again tomorrow as see if I can speak to someone that knows what they are talking about.
I did try to export my old email onto a USB but it didn`t work. ??? I will also try this again tomorrow.
Thankyou everyone for your help.
Johngirl
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Hi Johngirl
one step at a time
copying your old email messages and folders
On the old pc, you need to find where the email store folder is
and the easiest way is to open Outlook express on your old pc
go to Tools > Options and select the Maintenance tab,
look for the button labelled Store Folder. Click that and it
will tell you the folder containing your email folder. Click on the store location and press control+C
come out of outlook and press the start button down in the botton left hand corner of the screen and select RUN
now select paste into the run field and that will paste the store folder address into the run field.
click ok
A window will open and show you the folders of your outlook express, normally these are hidden from you. they will be .dbx files. You will recognise all your folders!
Now copy these folders over onto the usb stick. It might be helpful to create a folder on the usb stick first to put them in to keep it tidy
To copy the Address book
the address book file is a .wab file
On your old pc, open outlook express
open the address book, at the top of the address book window, select file export then click on Address book (wab)
then save in.. your usb stick ready to move over to your new pc
Now go over to your new pc, plug in your usb stick
Open Outlook
Select File > Import > Messages.... Choose Microsoft Outlook Express 6 and press Next.
Select Import mail from an OE6 store directory and press Next.
Now on the next screen, browse to the location that you've placed the message, this will be your usb stick, which will show up as another disk location
find the folder on your usb stick you saved the .dbx files in
and click import.
and that it for the messages
to import the address book go to file > import address book and follow the screen instructions
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:-[ :-[ :-[ :-[
Yes its me back again.
Sorry jc26red. I must firstly say thankyou for giving me the information regarding how to sort out my email problem.
It was worded so well and I could understand it very well [Thankyou.]. I also should have said my old email was Microsoft Outlook 2003 [yes I know very ancient ;D ] and now of course that this is a newer computer it has Microsoft Outlook Express. How do I sort this. ??? ??? I could not find the maintenance tab you were talking about. It may not have this in Microsoft Outlook 2003.
I did find my email folder [inbox] and did try to save to my USB thingy and thought I had :-[ but when I went to transfer this to my new Outlook Express account there was nothing in the folder I saved it in. ;D
I have gone into the Bigpond website and can veiw my emails this way but can`t send any emails this way.
Yes I`m hopeless.
Feel free to just ignore me and get on with your own research and life if you feel I`m a hopeless case ;D
Johngirl
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um... if you can view your emails on bigpond, which is the webserver, then the emails aren't actually saved on your pc but on the webserver.
I haven't used the old outlook for years, and don't normally install it with MS Office software, I can't remember where off-hand where the maintenance folder.
I shall have a think, I'm a bit busy today doing house maintenance stuff, if anyone else knows then they can jump in :D
I'll be back later this evening English time
Jenny
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I'm using Outlook Express 6
I didn't know about this folder so thought I would have a look.
It's as jc said, click on Tools then Options.
The Maintenance tab is on the top row. Then click Store Folder. Then follow the rest of jc's instructions.
Which is what I'm going to do now to copy these folders.
You learn something new everyday on RootsChat ;D
Thank you jc.
Betty
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I'm confused as to whether you are talking about MS Outlook which is part of Microsoft office or Outlook Express. They are two very different programs.
MS Outlook stores everyting (email address + emails) in one container file called outlook.pst. However if you archive files from time to time then there is also another file called archive.pst. These .pst files are located in a slightly different location to the Outlook Express folders:
C:\Documents and Settings\Your User Name\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst
The difference between webmail (Bigpond) and Outlook or Outlook Express(client side) is that when you open Outlook or OE it downloads mail from your ISP' mail server to your local C drive and then the mail is removed from you ISP's mail server. With webmail, the mail remains on your ISP's mail server until you delete it.
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Hi downside,
Sorry to confuse you and everyone else :-[
Yes its MS Outlook I have on my old computer.My new computer has MS Outlook Express.
I now understand what you mean and yes I do Archive old emails so will have a file for them also tucked away on my old computer.
Does this mean that because they are two different programs I wont be able to use my old email [MS Outlook] and transfer the files etc to Outlook Express. If this is so will I be able to set up Outlook Express using my old email address as before. I really don`t want to change my email address if I don`t have to. I can get my contacts list from my old computer and put them in manually if need be.
Thankyou for your reply downside.
Also jc26red thankyou for all your help also.
Johngirl
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Hi Johngirl
I might be able to help you a bit.
When you say you can see your emails on the Bigpond website, do you mean new emails or can you also see emails that you have previously accessed on your old computer?
Leaving aside the transfer of old emails to your new computer at this stage you need to get your the email working on your new computer.
First of all you need to see what default email program your computer is trying to use.
Select Control Panel and then select Internet Options. and then select the Programs Tab along the top.
This tells you what program is used for internet services. Make sure that Email and Newsgroups both say Outlook Express, if not use the drop down menu on each line to change. In my case Contact List says Address Book but I don't use the others.
That should mean that your computer now knows to use Outlook Express so we now need to make sure that it knows who to contact (Bigpond) and how.
Open your email account so that you have the headings across the top such as File Edit etc (don't worry about error messages) and the select Tools and then Accounts and then the Mail tab
The box may or not be empty, if its empty select ADD and select Mail,
In the next screen type in your name and select Next.
In the next screen enter your email address (eg xyz@bigpond.com)
The next screen is where you enter the information from Bigpond.
At the top there will be a little box that may say POP or POP3
The next box down relates to incoming mail and you enter what Bigpond tell you such as mail.bigpond.com
The next box down relates to outgoing mail and could be mail.bigpond.com
Its important that you confirm these entries. If you can find the equivalent of Accounts on Microsoft Outlook on your old computer they should be there.
The next screen is your Bigpond account name and password. Once you have finished you will be back at Internet Accounts, just make sure you set what you have just added as default.
Now you should be able to access your emails.
I can't help you with transferring your old emails as I'm not familiar with Microsoft Outlook
Andy
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Hi Johngirl
You will need the program Outlook to read you old mail on the new computer as they are two completely different programs. If you have Microsoft Office on CD then you would have to install it on your new computer.
Apparently Thunderbird can read PST files so you may want to consider getting that instead of Outlook Express.
http://en.wikipedia.org/wiki/.pst
You do not need to change your email address.
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Hello downside :-[
I `m still having problems ??? I done everything you said to do and even went onto my bigpond email trouble shooting site that told me word for word what to do and that even gave me the server address[POP3 etc] but its giving me an error message every time I try to send and email. I first tried to send myself an email but no luck :'(
This is the message it is giving me.
The connection to the server has failed. Account: 'mailbigpond.com', Server: 'mailbigpond.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10051, Error Number: 0x800CCC0E
What am I doing wrong. ??? ???
Sorry to be a pest downside :-[
Johngirl
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Shouldn't your email address be:
your.name@bigpond.net.au
In other words it should be .net as opposed to .com.
It is probably going to be a simple error so recheck your addresses.
Follow this wizard if you are using Outlook Express:
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=10484&p_sid=a5fGfrGj&p_lva=10264&p_page=1&display=content
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Hi downside,
My bigpond email address has .com not .net.au on the end.
Why I because when I first set it up I knew nothing whatsever about email,computers and everything else.[still don`t know much as you can see ;D]
A friend help set it up and thats what I told her to put for my email address.[.com on the end]
When I upgraded to broadband a bigpond technition set up my email account through M.S Outlook [cost an arm and a leg ::)]and only changed one number on my email address plus my password. He didn`t say I had to have .net.au. I do know that .com is mainly for a Business address.No I don`t have a business. ;D I will try again with that email in the POP3 part and see how I go.
Thankyou once again for your help. Also I would like to thank andycand for his help also :-*
Johngirl
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The connection to the server has failed. Account: 'mailbigpond.com', Server: 'mailbigpond.com', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10051, Error Number: 0x800CCC0E
Hi Johngirl
There should be a fullstop between the mail and bigpond ie mail.bigpond.com
If you go to Outlook Express, then Tools and then Accounts. Now select the Mail tab and then the account you set up fpr bigpond, If you then select properties and then the Servers tab. Then you can correct both the inward and outward.
Andy
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I did it finally ;D whoopee.
I have my email account for Outlook Express up and running thanks to Andy,Downside and Jc26red.
Yes Andy bigpond needed that extra dot. ;D
Now have the task of reading my many emails that flew into the inbox as soon as I got it sorted right ;D
Thankyou so much for all your help. :-*
I`m not going to worry to much about my old email folders. I will just manually put in my address`s for the people I mainly send emails too. Know most of them off by heart. :)
Thankyou once again.
Johngirl