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General => Technical Help => Topic started by: Helina on Wednesday 09 February 11 02:08 GMT (UK)
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Spent 3 hours yesterday changing from mobile board band to home board band. Everything thing went went well with the aid of the CD provided.
Have 2 icons on my desktop with detail connections, lights all working that should be working on the router and while the yellow lead is attached to the router and laptop the internet is working, but the moment it is disconnected I lose internet connection.
Phoned the server a number of times and yes the connection has gone though, they are now muttering that my firewall is turned off, have checked firewall and as far as I can see its on. They also mentioned something about wireless knob on my keyboard to be turned on, am at a loss to which one.
Any help would be appreciated but please keep it simple as not very technical minded.
helina
I,m at a loss what to do
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Hi Helina :)
I'm not an expert by any means, so hopefully someone with more knowledge than me will be along soon to sort you out properly, but in the meantime...
It sounds to me as though you do not have wireless internet access set up on your computer yet. So basically your modem is all set up, and you are able to access the internet when it is plugged in to your computer, but if the cable is unplugged between modem and computer, you lose your access.
You will need to set up wireless internet access. Have a look on the setup CD again and see if there are instructions on there. There might also be somewhere in your Control Panels (on the computer) where you can set this up.
The technical people will probably want to know which operating system you are using so if you can post that I'm sure they'd appreciate it (Windows7, Vista, Mac OSX etc.)
Cheers
Prue
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Thanks Prue,
Have gone step by step with the aid of the CD from beginning to end, also the server team have taken me in and out of the control panal etc. The last time the man said it was firewall preventing the wireless to work without the cable. As for this wireless button??? I only have one button on the modem and that one is the on and off button.
My computer is vista.
I'll will have another look at the CD to see if thereis something missing.
Thanks again.
helina ??? ???
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Helina could it be the wireless on laptop is turned off?
My wife has a Toshiba, there is a slider switch on the front face which disables the wireless side.
(What make/model of laptop do you have)
Brian
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Hi
In the absence of any other ideas, some obvious questions to start with..................
They've supplied you with a wireless router, Not just a b/band non-wireless modem?
(Presumably your (previous) mobile connection was via a USB "dongle"?)
Your laptop has a wireless capability? (and not a vista upgrade on an older non-wireless laptop)
Assuming yes to the above, you will need to logon to the (wireless) router via a network cable to check that wireless functionality is present and activated. (you should have documentation for that either cd or booklet)
Assuming you have a network cable that is.
connecting via a cable to the router shaould also get you a connection to the internet
Shall we call this part 1 and start part 2 once you confirm the above.
Ray
Amended - my HP has a similar switch to the one Brian mentioned
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Brain, you may well be correct, they were on about turning the wirless on, but could not find where ??? ??? Excuse spelling but mine is a simens.
Ray I.m at the library at present so will have to check when I get home. Yes my previous was a dongle but before that I had a a router/modem.
Thanks
helina
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Now that I am home my computer is a Fujitsu Siemens laptop
All I know I have home board band and when I phoned the server there was no mention that I may have the wrong board band.
helina
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Helina
You're using the FujSiemens laptop now?
and you are connecting to the internet using the usb dongle?
Ray
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Are you sure your laptop has wireless? You could download a free copy of Belarc Advisor which will give you a one-page summary of your system.
If so, you should delete all connections and programs associated with them and load your new CD from statch. The mobile dongle will configure itself if you get stuck.
Ken
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No Ray, the dongle device needed replacing so went over to home board band. The dongle has been removed.
siamese
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Helina
So you are connected via broadband
Problem over?
R
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Yes, I,m connected to board band when the yellow cable is connecting the router and laptop but not when cable is discontinued. Phoned my computer fellow and he thinks something is missing in my laptop so taking it in on Friday. When I go into the control panel and eventually get to network connection there is no list there to connect to.
Thanks for your advice.
helina
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Hello Helina,
A couple of small things to check:
1) with the yellow cable plugged in:
when you type http://192.168.2.1 into your browser (IE or Firefox, etc) address box do you manage to get into your router programmes? If yes, can you see the box with SSID and a name/jumble of numbers and letters?
(this can be changed to something you like, and this is the name you should connect to when you get the wifi working on your computer.)
2) when you unplug the router's yellow cable do you also turn the router off or do you leave it on?
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HI
First just prove that you can "see" the router from your laptop.
(with your yellow cable connected to both router and laptop)
Depending upon manufacturer, and model, of router, the most common (IP) addresses you could try....
192.168.1.1
192.168.1.2
192.168.2.1
in the url box, centre-top of your browser window, (you shouldn't need http:// prefix)
if you then "find" the router on one of thos addresses you will almost definitely be presented with a box asking for username/password. The username/password details together with the connection IP address will definitely be in the documentation you received in the box with your new b/band router.
Very common username and password is "admin" and "admin"
Ray
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Here is a list of wireless switch location for Fujitsu Siemens, hope yours is on the list
Fujitsu Siemens Amilo A Series ---- Button above the keyboard on top right
Fujitsu Siemens Amilo D Series ---- Button above the keyboard on top right
Fujitsu Siemens Amilo K Series ---- Not Wireless
Fujitsu Siemens Amilo L/EL Series ---- Fn / F1 to turn on/off
Fujitsu Siemens Amilo La Series ---- Fn / F2 to turn on / off
Fujitsu Siemens Amilo Li Series ---- Easy launch button (one of 3) on top of keyboard
Pete
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At the library at present (free access to ancestry) so will try the suggestions given.
Pete, Have had wireless in the past before going over to the dongle so know I have wireless access. Have tried FN/F2. The only slide or knob to turn the wireless on I cannot find. There is a knob at back of computer, but when I go into network connection I have no list, so clicked on blue line to find connection, I get a small window coming up saying I must turn on the wireless via the slide/knob in the front or side of computer which I cannot find.
helina
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Sorry should of said thank you to Ray and falcybe as well.
helina
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Helina
(no thanks needed)
As per Peteg's list............ what is the model of laptop that you have?
One of us can then look up the manual and see where the switch is (or isn't)
Cheers
Ray
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As to Ray's suggestion:
Fujitsu Siemens
Model ESPRIMO Mobile V5535
Reg No Z17M2.0
Serial No YKDA213354
helina
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Hiya
According to this .........
http://www.howtomendit.com/answers.php?id=124446
.............it is FN + F1
(FN = "Function" / "Funct" / "FN" )
Regards
Ray
ps the version of the "how do I" on the fujitsu website just tells you to "switch it on" but not how to !!!!!
and so it looks like it will turn out to be "tool 1" of the standard support tool kit.
1=RTFM
2=BRB
3="BirminghamScrewdriver" (sorry brummies)
;D
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Ray, Thanks but did not get very well with the site.
and so it looks like it will turn out to be "tool 1" of the standard support tool kit.
1=RTFM
2=BRB
3="BirminghamScrewdriver" (sorry brummies)
Sorry but do not understand
helina
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Hi
to turn on the wifi function
hold the function key down (sometimes called "FN" or even "funct")
and press the "f1" key
Ray
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Ray, Thanks but did not get very well with the site.
and so it looks like it will turn out to be "tool 1" of the standard support tool kit.
1=RTFM
2=BRB
3="BirminghamScrewdriver" (sorry brummies)
Sorry but do not understand
helina
probably just as well Helina, item 1 recommends reading the manual, the second for the moment escapes me and I suspect the third indicates to use a larger hammer but I could be wrong
Alan NZ
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3 = I would have thought a Manchester screwdriver. (Large hammer in my days)?
Brian
(Out of interest could you advise on Make/Model of your router!) Should be on label on underside
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Hi
Brian - yes, goes by lots of aliases
Alan - Big Red Button ..............
R
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Hello again, Helina,
Sorry should of said thank you to Ray and falcybe as well.
The biggest thanks you can give is, once your problem is resolved, post how it was resolved so future people can take advantage :-)
cheers, falcybe, and thanks for your thanks.
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Will do so, the only knob I can find is on the back but not sure. When I take the laptop in to morrow I'll ask him.
helina
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As has been said earlier, even when the wireless has been turned on there is still a need to set up your connection.
With your 'yellow wire' connected between the router and your laptop, settings have still to me made on your computer prior to going wireless!
(That is why I asked for make/model of your router)
If you have internet supplied/connected over a phone line against one using a 'cable connection', a different type of router is needed.
I take it your router was supplied by your telephone company?
Brian
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No via a well known mobile company, same company I had with my first wireless which I could use cable free.
helina
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The point I was trying to make about phone company -
The equipment was supplied by company who is supplying the service, rather than going out and buying?
Brian
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Following on from Ray's link: http://www.howtomendit.com/answers.php?id=124446
It appears that a number of people having same problem as yourself, ie Fn+F1 key not working.
(Pressing Fn then F1 should bring up a box on screen with option to turn on/off wireless function)
To remedy this it advises to visit manufacturers website to download program.
(But please read Ray's link prior to making decision) ::)
Brian
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What a morning I,ve had and a little bit forward. Took the laptop to the Computer man where I bought my computer from 2 years ago, after speaking to him on Wednesday, Shop closed no one there and no notice to say when he would be back.
So took the laptop to the Orange shop and a helpful young man turned the wireless on. Came home no connection without the yellow cable. Went to the computer shop in village (after having lugged the machine to Cheltenham via bus) who said the computer needs to be configured which will mean more expense as he will have to come to me.
So decided to buy a longer cable so I can take the laptop to my sofa if I want to watch a IPlayer etc until I can afford the £40.00 quoted.
Is there any way I can do this myself?
helina
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As I said earlier quote- As has been said earlier, even when the wireless has been turned on there is still a need to set up your connection.
With your 'yellow wire' connected between the router and your laptop, settings have still to me made on your computer prior to going wireless!
(That is why I asked for make/model of your router)
Do you have any computer savvy friends you could call on?
Brian
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Helina
Now that we know you are with orange, can you click on the link here:
http://help.orange.co.uk/orangeuk/support/personal/broadband-troubleshooting-livebox-routers-modems
When you have entified which modem you have, click on the appropriate picture.
This should help you set everything up.
Brian
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Hi
Carry out reply #13 then report back
(I only need to know at this point that you can connect to the router control panel as per reply #13))
Also need to know make/model of router.
It will either be on the cardboard box it came in
and/or the printed instructions in the box it came in
and/or on the router itself
and/or when you log onto 192.168.x.x (or whatever that will be)
Ray
For security, you(we?) need to set security settings on the router. (and laptop)
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Ray
I think we need the manchester screwdriver out for Helina?lol :o
Brian
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Think I need a manchester screwdriver for this computer. I just cannot take it all in, wireless is on but not sure if I need to click on one of the networks etc on the list in connect panal, pressed on one which I think is wrong, so giving myself a rest from it all.
helina
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Brain, I,ve saved that website on my favourates, honestly do not understand half of it.
helina
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Hi Helina,
Rest?
Sherry works just as well in our village.
"Just the one Mrs Wembley?" (name the program)
R
I am afraid that we are ruining this thread - Sorry mods
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For the benefit of anyone following this thread :o
I have asked Helina if she can identify her cable modem/router.
The make/model should be on a label on the underside, failing that Orange (her provider) issued different devices to enable contact on the internet.
The link I provided gave help instructions for each (once identified) to set up the wireless connection that has been preventing Helina from using her laptop wireless free.
Untill this information is made available I am unable to assist.
I will now drop out of this thread untill such time as this information is available.
Regards Brian
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My router is a netgear n150 Wireless, ADS2+Modem router.DGN1000. Hope that helps.
helina
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Hi Helina
http://www.netgear.co.uk/common/pdfs/dgn1000_ds_18aug09.pdf
Did something like the above come with the router?
Did you follow steps 1,2,3?
If not try it now.
(and report back)
Ray
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Yes done all that
On my connect window via connect panel have a list of sites/networks do not know which one to click on and think I've clicked on the wrong one
username...................................connected
1618............................................security enabled network
max............................................ same
anglia............................................ same
phippsy 1987..................................same
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Hi
... then I assume that none of those 4 routers are you/yours?
If none of them are yours then you probably need to turn on the "wifi on/off" button/switch on the front to the left of the "push n connect" switch
That should then broadcast the id of your router and let you connect.
Ray
After turning on the wifi switch then you may need to go thru the "push n connect" sequence again.
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That I do not know, and sorry to sound ignorant but what is the "wifi on/off" button/switch"
helina
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Helina
(If you read the link I posted to the tech instructions it shows pictures of your router.)
On the router is a button (or switch) named "wifi on/off".
(It is to the left of the main on/off button or switch)
You turn wifi access on and off with that button or switch.
Ensure that the wifi switch is turned on
Ray
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sending you a pm Helena
Jenny
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Mornng all!
Now that the model of the modem is now known we can progress further.
Helina's provider (Orange) have provided a complete set up guide on their website.
http://help.orange.co.uk/orangeuk/support/personal/461589
After reading the instructions I would print out for future, bearing in mind the setting up consists of 2 parts.
1) Checking that wired connection works and settings correct.
2) Wireless set up (at the bottom of wired set up page, click on wireless settings)
So with your 'yellow' wire connecting modem to laptop follow instuctions to the letter.
(Diagrams are provided to confirm boxes to be ticked/information to be entered)
Suggest you take a break after doing wired connection confirmation.
I will check back later this evening, some of us work odd hours inc Sunday.
Brian
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Helina
Have you any thing to report?
My daughter says that the task should take about 15 minutes.
Or are you wanting someone to do the job for you!
Brian
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Brian,
I think Helina is still trying to pluck up courage to attempt to job. Like many others on the boards, when it comes to anything technical, it scares her rotten.... Shame she doesn't have anyone close by who she can call on to help out with computers...
it might be some time before she reports back.
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O'k
That has been my feelings throughout!
Rather than suggesting solutions, I would rather point to a known solution.
(Where possible printing out for reference later)
Reading through the document (link), then going to second page is quite straight forward.
Possible she may pay for someone to set up for her, all it needs is someone who is confident to press the correct key when required.
Brian
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does anyone who knows what they are doing get free phone calls to Gloucester? It may be easier to talk Helina through the process.
Just a thought.
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Hi
Just to let you know my computer has had to go in for a MOD, I eventually got connected via router and computer etc but my laptop would not co operate. A quick visit to let you know whats happening as using some one elses's computer. Laptop should be back Friday and suprise suprise what I had done was correct.
Will be in touch hopefully end of week.
Thanks for your help.
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fingers crossed the laptop will come back working just right :D
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Must thank you all for your advice. I'm now wireless connected, the laptop has had a MOT and working fine. When I came home with it as soon as the machine came on I was connected so I had done the right thing beforehand.
Thanks again
helina
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8) 8) 8) 8) 8) 8)
As long as your happy.
Brian
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Brian, not happy with the price I had to pay but worth it. :)
helina
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I don't know anything about your social circumstances, but nowadays most of the kids arround are well up on IT matters.
Possibly a friendly chat with a parent could reap rewards.
I myself (a silver surfer) have to rely on my married daughter for information (memory loss?/things lost in time) for here to do in 2minutes what I would have to read up on.
Regards Brian
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Helina
Congratulations!
Just think, from now on you can sit on the sofa, do your RottsChar RootsChat [ ::)] bits AND
watch the rugbyfootballathleticsnewseastendercorrie at the same time.
Enjoy!
Ray
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Yes I certainly can, will never go over to mobile boardband again.
helina