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Census Lookups General Lookups => Census and Resource Discussion => Topic started by: *Sandra* on Monday 16 June 14 20:45 BST (UK)

Title: Ancestry - Down Again ?
Post by: *Sandra* on Monday 16 June 14 20:45 BST (UK)
HI,

Is that fabulous site ancestry "down" again  ::)

Been trying for nearly 20 mins now ....................

Sandra
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Monday 16 June 14 20:46 BST (UK)
Yes, looks as if - Is It down right now ? Shows it has been down for 17 mins.  ::) ::)


http://www.isitdownrightnow.com/ancestry.co.uk.html

Sandra
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Monday 16 June 14 20:48 BST (UK)
Hi, yes it's down again,  ::) people are kicking off about it on the Facebook page, I've been trying for a while to log in myself.

Frank.
Title: Re: Ancestry - Down Again ?
Post by: Craclyn on Monday 16 June 14 20:50 BST (UK)
Same problem here.
Title: Re: Ancestry - Down Again ?
Post by: Alexander. on Monday 16 June 14 20:50 BST (UK)
Hope this means they're adding lots of new and exciting records! :D
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Monday 16 June 14 20:51 BST (UK)
Hi,

From past experience - Sometimes if one ancestry.com is down then ancestry.ca or ancestry.au are probably working but not at the moment

Canada down for 3 hrs 20 mins

http://www.isitdownrightnow.com/ancestry.ca.html

Australia down for 1 hour and 32 mins

http://www.isitdownrightnow.com/ancestry.com.au.html

Sandra
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Monday 16 June 14 21:09 BST (UK)
Ancestry's Facebook page says:

"We are currently experiencing some intermittent problems with the website. We appreciate your    patience as we work to resolve the problem."



Frank.
Title: Re: Ancestry - Down Again ?
Post by: Craclyn on Monday 16 June 14 21:12 BST (UK)
Not sure that "intermittent" is an appropriate adjective under the circumstances :)
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Monday 16 June 14 21:25 BST (UK)
Yes it says "An Error Occured" for me too!

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: Duck on Monday 16 June 14 21:26 BST (UK)
Why does Ancestry going down affect my Family Tree Maker as I have that down loaded.  Could it be that I have them both synced?
Title: Re: Ancestry - Down Again ?
Post by: groom on Monday 16 June 14 21:35 BST (UK)
Why does Ancestry going down affect my Family Tree Maker as I have that down loaded.  Could it be that I have them both synced?

Mine will open but wont let me go into my trees. I'm using FTM 2014 and that is synced as well. That is a nuisance if that happens everytime Ancestry is down.
Title: Re: Ancestry - Down Again ?
Post by: Duck on Monday 16 June 14 21:40 BST (UK)
Why does Ancestry going down affect my Family Tree Maker as I have that down loaded.  Could it be that I have them both synced?

Mine will open but wont let me go into my trees. I'm using FTM 2014 and that is synced as well. That is a nuisance if that happens everytime Ancestry is down.

I'm glad it's not just me, I've been having a little swear at my laptop  :D
Title: Re: Ancestry - Down Again ?
Post by: lennie13 on Monday 16 June 14 21:41 BST (UK)
It is the FTM that worries me. If my trees were not synched or I cancelled my Ancestry subscription would I still be able to work on my tree ???  >:(
Title: Re: Ancestry - Down Again ?
Post by: sharonmx5 on Monday 16 June 14 21:47 BST (UK)
This is very annoying. Should ask for a refund of a day's subscription  >:(.
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Monday 16 June 14 21:49 BST (UK)
I don't understand why we can't open FTM.....doesn't make sense to me.

Anyway, I thought I'd try another line of research, via www.cityark.medway.gov.uk

......and guess what?  :o :o :o

That's down too :'(
Title: Re: Ancestry - Down Again ?
Post by: Duck on Monday 16 June 14 21:53 BST (UK)
In the past, when I've had no internet access, I've always been able to work on my Family Tree Maker.  So what is the difference this evening?
Title: Re: Ancestry - Down Again ?
Post by: groom on Monday 16 June 14 21:57 BST (UK)
I think you can unsync the trees can't you? So presumably if you stop subscribing to Ancestry you could still use FTM.
Title: Re: Ancestry - Down Again ?
Post by: sharonmx5 on Monday 16 June 14 22:00 BST (UK)
I still can't get into Ancestry but now have access to FTM.
Title: Re: Ancestry - Down Again ?
Post by: Duck on Monday 16 June 14 22:12 BST (UK)
I can now view my Family Tree Maker but can't add anything to it  ??? ???
Title: Re: Ancestry - Down Again ?
Post by: Jool on Monday 16 June 14 22:30 BST (UK)
I can't get on Ancestry or Findagrave, both just have the spinning thing going round and round.
Title: Re: Ancestry - Down Again ?
Post by: kiwihalfpint on Monday 16 June 14 22:33 BST (UK)
have the spinning thing going round and round.

Same here and I also got the message "Problem loading page"


Cheers
KHP
Title: Re: Ancestry - Down Again ?
Post by: Treetotal on Monday 16 June 14 22:37 BST (UK)
Not just me then.
Carol
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Monday 16 June 14 22:43 BST (UK)
I've just tried Findagrave and cannot get on it,  >:( and still cannot get on Ancestry  >:(

Time to call it a day I think  ::)


Frank.
Title: Re: Ancestry - Down Again ?
Post by: jan57 on Monday 16 June 14 23:18 BST (UK)
   I  was   just  going to  ask   on  here  if Ancestry   had problems  ,  seems as  if I've  got   my  answer !     
Title: Re: Ancestry - Down Again ?
Post by: Annette7 on Monday 16 June 14 23:40 BST (UK)
Not a good night then!   Ancestry down, cityark down and I've been trying to buy a subscription to SEAX since 11th June and that part of their site is kaput too!  Was told by SEAX last week (11th)that that the company that deal with that side of it were working on it urgently.   When I contacted them again today to find out the current situation was told the company in question were 'awaiting  the return of a senior software developer today in order to address the problem'.   Can it really all be down to just one man to fix it?   

Annette   
Title: Re: Ancestry - Down Again ?
Post by: AnneMc on Monday 16 June 14 23:53 BST (UK)
Just tried to get on ancestry.co.uk here in Canada and can not get on was going to post a message but then I saw this thread.  Hopefully it will be back up and running soon..

Cheers
Anne
Title: Re: Ancestry - Down Again ?
Post by: Cell on Tuesday 17 June 14 02:28 BST (UK)
Wouldn't hold your breath
I can't get on any of them - uk, au, com
It's now  been down for just over 7 hrs  for  Anc Australia a  and only 3  hours 32 mins for  Anc uk  according to the link that Sandra posted. If  Australia site is anything to go by - it's  going to be a long wait for UK site

Title: Re: Ancestry - Down Again ?
Post by: Suzy W on Tuesday 17 June 14 03:12 BST (UK)
It has been down all day in New Zealand
Title: Re: Ancestry - Down Again ?
Post by: kiwihalfpint on Tuesday 17 June 14 05:15 BST (UK)
Looks like it is back up .... but with a note to say that there could be some temporary site issues with the search and tree features.


Cheers
KHP
Title: Re: Ancestry - Down Again ?
Post by: rosie17 on Tuesday 17 June 14 05:58 BST (UK)
Maybe they will give us a refund  :D
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Tuesday 17 June 14 07:17 BST (UK)
So it's been down for a while. Give them a break these thing happen. I am sure we can all put up with it for a few hours. Would members be wanting a recompense if this forum went down?
Title: Re: Ancestry - Down Again ?
Post by: andycand on Tuesday 17 June 14 07:31 BST (UK)
Hi

My worldwide subscription is about 70 cents Australian a day (about 40p) I don't think I will worry about a refund

Andy

Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Tuesday 17 June 14 07:37 BST (UK)
Yes Andy particularly that by using such as their records you save thousands , not having to visit archives in person. On the few occasions I have contacted them they have  been extremely helpful and understanding. Wish all help desks were as good.
Title: Re: Ancestry - Down Again ?
Post by: rosie17 on Tuesday 17 June 14 09:07 BST (UK)
Yes I agree with both comment's it was meant as a joke  :) :) I have used Ancestry for years and have found lots of family members with all the brilliant records  :) :)
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 17 June 14 09:38 BST (UK)
Hi, it's up and running this morning.  ;)

Frank.
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Tuesday 17 June 14 09:51 BST (UK)
Yes I agree with both comment's it was meant as a joke  :) :) I have used Ancestry for years and have found lots of family members with all the brilliant records  :) :)

I agree, would go with a sub for Ancestry any day over FindMyPast, but it seems to be what records you need. Would also add if you pay, you want it working ::)
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Tuesday 17 June 14 10:23 BST (UK)
Yes of course you want it working. However if going on the daily price for the option to search millions if records. Then an odd day out won't make all that much difference. Also I am sure that there are records on Ancestry and FindMyPast that we would probably never use. We are still paying for those in our subs. Of course those members on here who don't have a subscription , get the best of both worlds when asking for help for look ups. Long may it continue of course that we can help others. We all like to help where we can.
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Tuesday 17 June 14 10:38 BST (UK)
 
Yes of course you want it working. However if going on the daily price for the option to search millions if records. Then an odd day out won't make all that much difference. Also I am sure that there are records on Ancestry and FindMyPast that we would probably never use. We are still paying for those in our subs. Of course those members on here who don't have a subscription , get the best of both worlds when asking for help for look ups. Long may it continue of course that we can help others. We all like to help where we can.

Of course.  Chill......Do you have shares in Ancestry? lol only a joke  ;D

Regards Cas
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Tuesday 17 June 14 11:13 BST (UK)
I wish Cas I wish  :) :) :)
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Tuesday 17 June 14 11:25 BST (UK)


I wish Cas I wish  :) :) :)

We are on the same page  ;)  Maybe not an Ancestry one (when working)  ;D

Ditto, would be like winning the lotto with a few shares.

Not to worry, have a good day, wherever you are :)


Cas
Title: Re: Ancestry - Down Again ?
Post by: carol8353 on Tuesday 17 June 14 12:17 BST (UK)
The only new set of records seems to be USHMM: Poland, Lodz Ghetto Register Books, 1939-1944

Wow !!!
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Tuesday 17 June 14 12:23 BST (UK)
A Yorkie born and bred Cas you have a good day
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 17 June 14 13:46 BST (UK)
A Yorkie born and bred Cas you have a good day


Absolutely nothing wrong with being a "Yorkie"  ;D

Ancestry seems to be playing up again,  :-\

Frank. (Yorkie through and through.)


Added.. When I was working in Scunthorpe in Lincolnshire they said I was a "Typical" Yorkie,....... Thick, chunky and too much of me made them sick.
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Tuesday 17 June 14 13:53 BST (UK)
A Yorkie born and bred Cas you have a good day


Absolutely nothing wrong with being a "Yorkie"  ;D

Ancestry seems to be playing up again,  :-\

Frank. (Yorkie through and through.)


Added.. When I was working in Scunthorpe in Lincolnshire they said I was a "Typical" Yorkie,....... Thick, chunky and too much of me made them sick.

Lol yes it is. I will have a word with my fellow Ancestry share holders lol
Title: Re: Ancestry - Down Again ?
Post by: Ringrose on Tuesday 17 June 14 14:37 BST (UK)

 is so frustrating....been going on for too long now .I bet they don't give us any free days .I wonder what they are up to.hopefully they will get things sorted.Its had a knock on effect on Free BMD....do a search and I get the message that the site is busy and to come back later.
Ringrose
Title: Re: Ancestry - Down Again ?
Post by: corisande on Tuesday 17 June 14 14:40 BST (UK)
There is a suggestion that it is a Denial of Service Attack

Both Ancestry and FindaGrave are down as I write this
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Tuesday 17 June 14 15:04 BST (UK)
Yes it is particularly frustrating for me as I'm in receipt of fresh info almost daily now including a phone call just this minute from a Parry relative.I've got so much info to verify and more importantly fresh relatives to add!

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: Craclyn on Tuesday 17 June 14 15:37 BST (UK)
I got in early this morning, but ancestry.co.uk is down again for me now.
Title: Re: Ancestry - Down Again ?
Post by: Kay99 on Tuesday 17 June 14 15:43 BST (UK)
Likewise -I had access to Anc uk this morning, but when I checked 10 mins ago it is down again

Kay
Title: Re: Ancestry - Down Again ?
Post by: angelfish58 on Tuesday 17 June 14 15:50 BST (UK)
Yes, I was in the middle of adding info that I got from a visit to my local FHC when it started acting up. I've had to do housework instead  :(
Title: Re: Ancestry - Down Again ?
Post by: J.R.Ellam on Tuesday 17 June 14 15:55 BST (UK)
Having a few days off work to do some research for the WW1 memorial for the centenary and Ancestry down again had to do the garden.

John
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 17 June 14 16:02 BST (UK)
Yes, I was in the middle of adding info that I got from a visit to my local FHC when it started acting up. I've had to do housework instead  :(



 :o :o That's bad luck!

I've weeded the veg patch cos I cannot get on  ;D

Frank.
Title: Re: Ancestry - Down Again ?
Post by: Craclyn on Tuesday 17 June 14 16:03 BST (UK)
Those of you who have ancestry apps on tablets or phones may find that you can still access your tree if you need to check on something. I can read my tree on my Samsung telephone, but have been careful not to try updating or synching. Slightly different situation on my ipad though where I didn´t think to disable the synchronisation so it seems to have disappeared into a black hole saying "Loading""
Title: Re: Ancestry - Down Again ?
Post by: ThrelfallYorky on Tuesday 17 June 14 16:09 BST (UK)
I'd tried to get on to Ancestry Uk a bit ago, and couldn't manage it, thought it was me or my pc, as it's been a bit silly last few days... quite relieved (as another "Yorkie") to find out that it's not me! Irritating, but ... what can one do? It's not a life-or-death situation ... just can't find more about ancestors' lives and deaths!
Title: Re: Ancestry - Down Again ?
Post by: groom on Tuesday 17 June 14 17:41 BST (UK)
Is it still down, thats been nearly 24 hours hasn't it?
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Tuesday 17 June 14 17:53 BST (UK)
Unfortunately yes!

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Tuesday 17 June 14 18:15 BST (UK)
They are suggesting here that it is a Denial of Service Attack

Both Ancestry and FindaGrave are down as I write this

Having speed read your link, as most of it goes over my head, I don't like the part lower down which refers to a permanent denial of service attack.

What does anyone get out of such attacks? What sort of people do such things? What a strange world this is sometimes.

Hope our trees and account information is safe.
Title: Re: Ancestry - Down Again ?
Post by: Annette7 on Tuesday 17 June 14 18:42 BST (UK)
Have been gardening too and just checked ancestry and back on again (at 18.40) but how long for I wonder!   Just wish now that SEAX payment system would get sorted after almost a week of not being able to purchase subscriptions.

Annette
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Tuesday 17 June 14 19:11 BST (UK)
Having speed read your link, as most of it goes over my head, I don't like the part lower down which refers to a permanent denial of service attack.

What does anyone get out of such attacks? What sort of people do such things? What a strange world this is sometimes.

The same type of people who infect PCs with ransome software or malicious software to use your PC to flood spam, etc, on others - as per recent media reports.

I see ancestry have admitted it was a DDoS attach - http://www.rootschat.com/links/0153h/.  Not very much they can do in the circumstances but sit it out and wait for it to stop.  The aim is usually to take the site offline not to steal data from them.  Its unfortunately not that uncommon an issue. >:(
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Tuesday 17 June 14 19:18 BST (UK)
Thanks smudwhisk.......at least our personal information is safe then, although I stupidly always stay logged in.

I still fail to understand what kicks anyone gets from such a moronic pastime though.
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Tuesday 17 June 14 19:21 BST (UK)
Having speed read your link, as most of it goes over my head, I don't like the part lower down which refers to a permanent denial of service attack.

What does anyone get out of such attacks? What sort of people do such things? What a strange world this is sometimes.

The same type of people who infect PCs with ransome software or malicious software to use your PC to flood spam, etc, on others - as per recent media reports.

I see ancestry have admitted it was a DDoS attach - http://www.rootschat.com/links/0153h/.  Not very much they can do in the circumstances but sit it out and wait for it to stop.  The aim is usually to take the site offline not to steal data from them.  Its unfortunately not that uncommon an issue. >:(

Thank you for the info, relieved no data was compromised.  The site is still down for me.  Am sure it will all be up and running as normal very soon.  Seems they are doing all they can.

It is beyond me why people do this, unless to gain info and steal.

Cas
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Tuesday 17 June 14 19:31 BST (UK)
It is beyond me why people do this, unless to gain info and steal.

Cas

I think if the aim was to do that, they would make it so public. ;)  Otherwise no real benefit if people are aware as remedial action can be taken. 
Title: Re: Ancestry - Down Again ?
Post by: willsy on Tuesday 17 June 14 19:43 BST (UK)
Front page is on ;D...but still signing in..taking a while
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Tuesday 17 June 14 19:44 BST (UK)
It's back on ;D

Not here  :'(
Title: Re: Ancestry - Down Again ?
Post by: groom on Tuesday 17 June 14 19:45 BST (UK)
It's back on ;D

Not for me it isn't.
Title: Re: Ancestry - Down Again ?
Post by: willsy on Tuesday 17 June 14 19:47 BST (UK)
I was so chuffed as I signed in but am so sorry, it timed out, thought I was about to deliver good news
Title: Re: Ancestry - Down Again ?
Post by: nanny jan on Tuesday 17 June 14 20:12 BST (UK)
It looks as though another site has been hit:

JewishGen Genealogy
14 mins ·

We are continuing to experience technical difficulties with the JewishGen website. We apologize for any inconvenience this may cause and thank you for your continued support of JewishGen's important work
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Tuesday 17 June 14 20:12 BST (UK)
Almost 24 hours since I first posted about the problem and here we are with it (and associate sites) still giving problems.

Shame on them  ::)
Sandra.
Title: Re: Ancestry - Down Again ?
Post by: SarahMcfarland on Tuesday 17 June 14 20:13 BST (UK)
I am in Canada and ancestry is down here too again
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Tuesday 17 June 14 20:14 BST (UK)
Seems to be a conspiracy against Genealogy sites, since there are several sites affected   ;D
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Tuesday 17 June 14 20:22 BST (UK)
It looks as though another site has been hit:

JewishGen Genealogy
14 mins ·

We are continuing to experience technical difficulties with the JewishGen website. We apologize for any inconvenience this may cause and thank you for your continued support of JewishGen's important work

According to the geneablogger's report on ancestry being down, JewishGen are hosted by ancestry as well, so as with findagrave and rootsweb, they're all affected.
Title: Re: Ancestry - Down Again ?
Post by: groom on Tuesday 17 June 14 20:23 BST (UK)
Perhaps it is a protest against all the recent changes.
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Tuesday 17 June 14 20:23 BST (UK)
Perhaps it is a protest against all the recent changes.

Now if it was findmypast, that may be more likely ;D ;D
Title: Re: Ancestry - Down Again ?
Post by: nanny jan on Tuesday 17 June 14 20:25 BST (UK)
Perhaps it is a protest against all the recent changes.

Now if it was findmypast, that may be more likely ;D ;D


Snap!   ;D  ;D
Title: Re: Ancestry - Down Again ?
Post by: Freckle on Tuesday 17 June 14 20:49 BST (UK)
Still down, as is Rootsweb. Grrr
Title: Re: Ancestry - Down Again ?
Post by: flipflops on Tuesday 17 June 14 21:12 BST (UK)
Ancestry was off all last evening and most of today. They told me that they hoped to get it back up ad running in a couple of hours, but that was six hours ago and no sign of it returning. It's really frustrating for those of us who were on a roll, but worse was for the bit of time it was on this morning I noticed that some of my stories were missing.  ???
Title: Re: Ancestry - Down Again ?
Post by: california dreamin on Tuesday 17 June 14 21:40 BST (UK)
Hi all

Ancestry Facebook page seems to be the best place for updates:
https://www.facebook.com/Ancestry.com

Seems they have had a DDoS attack.   :(
Title: Re: Ancestry - Down Again ?
Post by: sharonmx5 on Tuesday 17 June 14 21:40 BST (UK)
Still down.  This is beyond a joke  >:(.
Title: Re: Ancestry - Down Again ?
Post by: groom on Tuesday 17 June 14 21:57 BST (UK)
Hi all

Ancestry Facebook page seems to be the best place for updates:
https://www.facebook.com/Ancestry.com

Seems they have had a DDoS attack.   :(

From what it says on FB it seems to be beyond their control. I'm sure they are just as frustrated as we all are, but I'd rather they took time and sorted it and made sure that all our data was safe rather than rushing it and causing more problems.
Title: Re: Ancestry - Down Again ?
Post by: dbree on Tuesday 17 June 14 22:05 BST (UK)
Just......grrrrr ::)

Cheers,
DB
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 17 June 14 22:16 BST (UK)
Hi all

Ancestry Facebook page seems to be the best place for updates:
https://www.facebook.com/Ancestry.com

Seems they have had a DDoS attack.   :(

From what it says on FB it seems to be beyond their control. I'm sure they are just as frustrated as we all are, but I'd rather they took time and sorted it and made sure that all our data was safe rather than rushing it and causing more problems.



Absolutely, take time and get it sorted.

Frank.
Title: Re: Ancestry - Down Again ?
Post by: Treetotal on Tuesday 17 June 14 22:27 BST (UK)
It just shows how much we take it for granted when things are running normally....but when things go wrong....we realise how much we miss things when they are not there....like power cuts....and server hiccups.....but....hopefully normal service will be resumed as soon as possible and then we will find something else to complain about ;D
Carol
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 17 June 14 22:31 BST (UK)
...................................... and then we will find something else to complain about ;D
Carol


What, us!!.  Perish the thought Carol, perish the thought  ;D

Frank.
Title: Re: Ancestry - Down Again ?
Post by: AnneMc on Wednesday 18 June 14 01:43 BST (UK)
Just tried the site again here in Canada and now the web page comes and when I log in nothing happens.  So maybe by tomorrow it will be up and working again...

Cheers

Anne
Title: Re: Ancestry - Down Again ?
Post by: Dean1 on Wednesday 18 June 14 07:39 BST (UK)
I can't even log in - started trying just before 6am and still not in!
It went off, for me, circa 3pm yesterday and zilch since.

Sue
Title: Re: Ancestry - Down Again ?
Post by: majm on Wednesday 18 June 14 07:42 BST (UK)
HI,

Is that fabulous site ancestry "down" again  ::)

Been trying for nearly 20 mins now ....................

Sandra

20 minutes .... errr two days in Australia  :)
Title: Re: Ancestry - Down Again ?
Post by: carol8353 on Wednesday 18 June 14 07:42 BST (UK)
I'm in the UK and I can get in and it shows a lot of results,but if you try to click on to see any actual images it just goes round in circles and freezes.
Title: Re: Ancestry - Down Again ?
Post by: rosie99 on Wednesday 18 June 14 07:44 BST (UK)
I am in the UK and have just got in and viewed a 1911 image  ;D    Earlier this morning it wasn't loading the images. 

I bet it will be down again the next time I try.

Rosie
Title: Re: Ancestry - Down Again ?
Post by: Berlin-Bob on Wednesday 18 June 14 07:52 BST (UK)
A topic has just been started on my german forum, that ancestry.de is also having problems  :o

Gruß,
Bob
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 08:57 BST (UK)
HI,

Is that fabulous site ancestry "down" again  ::)

Been trying for nearly 20 mins now ....................

Sandra

20 minutes .... errr two days in Australia  :)

Check when original post was made - almost 36 hours ago !!!!!!!!!!!

Have a sign in page now but nothing happens !!!!!!!!!!!!!!!!!!!

Sandra
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Wednesday 18 June 14 08:59 BST (UK)
I have just been on and able to view images now which I could a couple of hours ago.
Title: Re: Ancestry - Down Again ?
Post by: petetim on Wednesday 18 June 14 09:20 BST (UK)
Please help.

I have been working on my tree in Ancestry.com for about 7 years, and have been using RootsWeb's World Connect quite extensively.  Today that seems to have stopped, I cannot get into their wed site.
I am most probably very lazy using it, but it is a huge help.
Is it no longer available?  Can I access in any other way?
Thank you.  Peter Hall
Title: Re: Ancestry - Down Again ?
Post by: deeiluka on Wednesday 18 June 14 09:26 BST (UK)
Hello Pete, and welcome to RootsChat.   :)

You have posted in the Totally Off Topic part of RootsChat, and I think your request for help would be better elsewhere. I shall contact a moderator and ask if they can use your message to start a new thread, and then post a link on here to direct you to it.

Dee   :)

Moderator Comment: Topic is now moved to Common Room
Title: Re: Ancestry - Down Again ?
Post by: Whenu on Wednesday 18 June 14 09:32 BST (UK)
I think ancestry has been having problems.
You're welcome to stay here, we're desperate for new company. ;D ;D

Topics merged.
Title: Re: Ancestry - Down Again ?
Post by: Treetotal on Wednesday 18 June 14 09:59 BST (UK)
It's working for me at the moment.
Carol
Title: Re: Ancestry - Down Again ?
Post by: Lady Di on Wednesday 18 June 14 10:04 BST (UK)
Please help.

I have been working on my tree in Ancestry.com for about 7 years, and have been using RootsWeb's World Connect quite extensively.  Today that seems to have stopped, I cannot get into their wed site.
I am most probably very lazy using it, but it is a huge help.
Is it no longer available?  Can I access in any other way?
Thank you.  Peter Hall

Welcome to RootsChat Peter

I believe that Rootsweb is part of the Ancestry.co... group and all that is currently not available on any level due to the various problems stated above.

With fingers crossed, I'm sure that all will be back online at some stage
Title: Re: Ancestry - Down Again ?
Post by: rosie17 on Wednesday 18 June 14 10:19 BST (UK)
Sandra working for me also  :) :) :)
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 10:25 BST (UK)
Sandra working for me also  :) :) :)

Afraid this is my message

"Ancestry.com is UP and reachable.
The website is probably down just for you...................................

grrrrrrrrrrrrrrrrrrrrrrrrrr

http://www.isitdownrightnow.com/ancestry.com.html

Sandra
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 10:46 BST (UK)
How should I fill my time today. Baking............to hot - Retail therapy ................to hot - Gardening..............to hot.
Learning to meditate via thumb twiddling................hmmmm interesting - might give it a go........

It’s a great work out for your mind, requiring focus, perseverance, and calmness. If your mind isn’t focused, it’s agonizingly hard to keep up twiddle rhythm. The same way it promotes strength and awareness in your thumbs, it does the same for your mind. But twiddle time must be focused to reap any benefits. I try not to think about ancestry, dinner or what’s on my to-do list, or how my day went. I simply think about twiddling my thumbs –– “simply” is easier said then done, it can be hard to sit still and focus on one thing at a time. Good thumb twiddling is –– meditative. Could be classed as “time-wasting” but good thumb twiddling can be a great use of time. When done properly, it’s helps you focus more and finish your to-do lists faster.

Materials Needed :-  1.   Comfortable seat -    2.  1 left hand with thumb  and 3.  1 right hand with thumb.

Instructions :-  1.Take a comfortable seat – take your time to ensure you’re comfortable and your posture is straight.

2.Hold your left hand with your right hand and interlock your fingers.

3.Take your dominant hand thumb and proceed to move it in a circular motion around your weaker hand’s thumb.

4.Take your weaker hand’s thumb and chase your dominant hand thumb in a circular motion.

5.Experiment with the two types of twiddling: contact of the thumbs and no contact of the thumbs. Choose one to work with for each twiddle session.

6.Focus.**

7.Practice, practice, practice.

5-15 minutes is a good start. When that becomes comfortable, bump up the time if your mind and thumbs desire.

Now check to see if ancestry is UP and running................... never mind  :'( :'( :'(

:'( :'( :'( :'(     :'( :'( :'( :'(     :'( :'( :'( :'(     :'( :'( :'( :'(     :'( :'( :'( :'(     :'( :'( :'( :'(

Start the thumb twiddling again.....................

Sandra  ;D




 
Title: Re: Ancestry - Down Again ?
Post by: petetim on Wednesday 18 June 14 10:49 BST (UK)
Thank you all for your replys.
I feel much better now.
I shall wait patiently for access.
Peter Hall
Title: Re: Ancestry - Down Again ?
Post by: groom on Wednesday 18 June 14 11:04 BST (UK)
Yes, up and running for me.   ;D ;D ;D
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 11:27 BST (UK)
How strange - can get the first page - put the log in details but then "this page can't be displayed" or it just freezes.
Is there a regional problem as well ??

Sandra
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Wednesday 18 June 14 11:45 BST (UK)
Same here Sandra.Grrrrr.

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 11:48 BST (UK)
Tried searching W R Jones Wales and get through to the results page but still can't sign in to see the details  ::)

Sandra
Title: Re: Ancestry - Down Again ?
Post by: groom on Wednesday 18 June 14 11:48 BST (UK)
I always stay logged in, I wonder if that has made a difference? I'm using Ancestryuk.
Title: Re: Ancestry - Down Again ?
Post by: rosie99 on Wednesday 18 June 14 11:50 BST (UK)
I always stay logged in, I wonder if that has made a difference? I'm using Ancestryuk.

I wondered that too, I also stay logged in and use Ancestry uk and its ok for me
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Wednesday 18 June 14 12:08 BST (UK)
I always stay logged in, I wonder if that has made a difference? I'm using Ancestryuk.

I wondered that too, I also stay logged in and use Ancestry uk and its ok for me


Hi, that's strange, I use Ancestry UK and stay logged on and can also get on now.

Frank.
Title: Re: Ancestry - Down Again ?
Post by: mrsruz on Wednesday 18 June 14 12:16 BST (UK)
Trying to log in to Ancestry UK but although I get the log in prompt, it then times me out.
Title: Re: Ancestry - Down Again ?
Post by: lisalisa on Wednesday 18 June 14 12:18 BST (UK)
I can get to pages via the homepage, but can't sign in - I don't stay signed in (uk).

Lisa
Title: Re: Ancestry - Down Again ?
Post by: finnisfinder on Wednesday 18 June 14 12:21 BST (UK)
 Same as you Lisa, get timed out.
Title: Re: Ancestry - Down Again ?
Post by: deeiluka on Wednesday 18 June 14 12:35 BST (UK)
I am in Australia but use .co.uk. I can't sign in on my tablet so I switched on my laptop where I am always signed in. However, I seem to have been signed out and cannot sign in there either.
Title: Re: Ancestry - Down Again ?
Post by: barryd on Wednesday 18 June 14 12:38 BST (UK)
SALT LAKE CITY — Ancestry.com has experienced outages and site failures after being hacked Monday.

"The genealogy site was offline for much of Tuesday after a Distributed Denial of Service attack (DDoS) crashed the site, as well as Find A Grave — a sister site of Ancestry.com.

Starting Monday afternoon, hackers fooled the websites into thinking there was an inordinate amount of traffic flooding the sites, which crashed their servers".

Deseret News Newspaper, Salt Lake City

Title: Re: Ancestry - Down Again ?
Post by: groom on Wednesday 18 June 14 12:42 BST (UK)
Looks as if that might be the reason, if you are always logged in you can now use it, but it wont let people sign in. I've just tried it and everything is working as normal.
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Wednesday 18 June 14 12:47 BST (UK)
It's working ok for me in UK but always signed/logged in.

Cas
Title: Re: Ancestry - Down Again ?
Post by: Gadget on Wednesday 18 June 14 12:48 BST (UK)
I'm always logged in and have been able to use it without any problems since this morning (not that I've used it very much though - unpacking  :-X  )


Gadget
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 12:50 BST (UK)
I've managed to get in to Ancestry and everything I touched is working well except messages.  It is true that if you are logged in and stay so you should be okay (its the front end that a DDoS attack swamps).  I'm actually connected via a mobile phone network to the site from my laptop, which probably means lots of people are still being blocked from access due to there being "bots" connected to their ISP that are being blocked by Ancestry as its difficult to distinguish those bots from real users trying to access the site.

Pete

PS probably the only one happy about this will be some dysfunctional outcast sitting in his week old underpants in front of a PC in his mum's house basement....  ::)
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Wednesday 18 June 14 12:52 BST (UK)

PS probably the only one happy about this will be some dysfunctional outcast sitting in his week old underpants in front of a PC in his mum's house basement....  ::)

Probably related to some of us on here  :) :)
Title: Re: Ancestry - Down Again ?
Post by: trish1120 on Wednesday 18 June 14 12:59 BST (UK)
Well I cant get in at all.
Just started trying 10mins ago and get "timed out"
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Wednesday 18 June 14 13:10 BST (UK)

PS probably the only one happy about this will be some dysfunctional outcast sitting in his week old underpants in front of a PC in his mum's house basement....  ::)

Probably related to some of us on here  :) :)

What a sad thought, hopefully not  >:(

Seems they are on it, should be ok for all hopefully soon  :-\

Regards Cas
Title: Re: Ancestry - Down Again ?
Post by: Treetotal on Wednesday 18 June 14 13:18 BST (UK)
I stay logged in too and it's still working for me................But.........is anyone else getting this message in Family Tree Maker when carrying out a web search...everything else is working fine?
Carol
Title: Re: Ancestry - Down Again ?
Post by: rosie17 on Wednesday 18 June 14 13:18 BST (UK)
I also stay logged in not having a problem here  :)
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Wednesday 18 June 14 13:25 BST (UK)
(its the front end that a DDoS attack swamps)

Um............what does that mean please?.........all very confusing but just interested  :)
Title: Re: Ancestry - Down Again ?
Post by: groom on Wednesday 18 June 14 13:34 BST (UK)
I stay logged in too and it's still working for me................But.........is anyone else getting this message in Family Tree Maker when carrying out a web search...everything else is working fine?
Carol

My FTM isn't working properly either. It takes ages to connect and open and then I just get a not responding message when I try to open a tree. At the top it says "log in" and if I click on that it says I must be coneced to the internet, but I am already connected. Hopefully they will get that sorted soon.
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 14:05 BST (UK)
Hampshire Lass when you connect to website you go to a specific address and the "front end" is the part at which the message from your PC requests a connection and the website acknowledges, says hello and lets you in and establishes the connection.  These attacks try to swamp that by having thousands of hijacked PCs (their owners don't even know it) making thousands of repeated attempts to connect to the website.  Its a bit like a shop assistant being overwhelmed by thousands of customers all vying for his attention but its impossible to tell who are real customers and who are fake ones.

Treetotal & groom I wouldn't even attempt to use FTM connected up until this is all sorted.  To use FTM disconnect from the internet before actually starting up FTM, so I doesn't try and connect/synch on startup. Then once you are in go to the "Tools" menu then "Options" and in the "General" tab knock off "automatically check for program updates when connected to internet" and "search online automatically when connected to internet". You can then reconnect your PC/laptop to internet and carry on working in FTM with it standalone. It may be worth disconnecting from internet also when you exit FTM to avoid it trying to connect then but mine seems to just exit okay (I can get in to Ancestry site okay at moment but connecting FTM isn't working for me). You won't be able to synch of course but it should make FTM usable.
Title: Re: Ancestry - Down Again ?
Post by: groom on Wednesday 18 June 14 14:10 BST (UK)
Thank you very much, I'll give that a go.
Title: Re: Ancestry - Down Again ?
Post by: 100%Gog on Wednesday 18 June 14 14:20 BST (UK)
It looks like ancestry have taken a big hit with this cyber attack :(

Reading messages on here and other sites it appears that anyone who was logged in at the time when everything went pear shaped can now access the ancestry website, although not at full function. I was logged on and seemed to get on, then I read ancestry's comments on their facebook page telling you to clear your cookies and cache for the ancestry website and log in again. As a complete idiot I followed their instructions and guess what? I cant get on it anymore!  :'(

On the FTM problem I un-ticked the boxes the same as you did and it seems to be working better in "stand alone" mode. I just need to remember to re-tick the boxes once everything is up and running again ;)

100%Gog
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Wednesday 18 June 14 14:26 BST (UK)
Thank you very much hatofthecat......think I've got that now  :)

Also thanks for the advice re FTM. I gave up with my FTM the night before last because it was doing very strange things indeed and then I had trouble closing it down.

Just hoping now that all will be well in due course.
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 14:36 BST (UK)
"I just need to remember to re-tick the boxes once everything is up and running again"

Have stuck a post it note right by my laptop for that  :-[

Pete
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Wednesday 18 June 14 14:42 BST (UK)
I still wonder if our account details are safe though as I simply don't understand why anyone would do this unless they stood to gain something from the hacking......or whatever the correct description of all this  disruption is.
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 14:45 BST (UK)
Accounts are okay as is all our data & trees.  These type of attacks are simply about "taking down" a site they have a some grudge against or, more typically for smaller sites, for attempted extortion from the site's owners.

These attacks are only possible due to the large numbers of PCs in the world without any proper virus software or firewall installed and working  :-\

Pete
Title: Re: Ancestry - Down Again ?
Post by: markheal on Wednesday 18 June 14 14:46 BST (UK)
Ancestry Messages still do not open.
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 14:51 BST (UK)
Same here markheal - was talking about some parish registers on there with another user just before it all went down so chap on other end of that conversation is probably thinking that too  ::)

Pete
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Wednesday 18 June 14 15:45 BST (UK)
Ah the wonders of the net!I've been unable to gain access with Google Chrome and IE.However I tried with Firefox and in first time!

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Wednesday 18 June 14 15:49 BST (UK)
Accounts are okay as is all our data & trees.  These type of attacks are simply about "taking down" a site they have a some grudge against or, more typically for smaller sites, for attempted extortion from the site's owners.

These attacks are only possible due to the large numbers of PCs in the world without any proper virus software or firewall installed and working  :-\

Pete

The mind boggles why so petty.  Surely near all have protective software on own PC?
Title: Re: Ancestry - Down Again ?
Post by: iolaus on Wednesday 18 June 14 15:52 BST (UK)
Ancestry Messages still do not open.

There is a work around - if you click on a member you've sent a message to in the past and inbox option is there and that let me in
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 16:08 BST (UK)
Surely near all have protective software on own PC?

Last figure I saw Cas (stallc)was that Microsoft reckon its about 24% of PCs worldwide that are unprotected....  unfortunately they are all over the place not just in certain countries so impossible to totally block ::)

if you click on a member you've sent a message to in the past and inbox option is there

 8)  you are right iloaus that actually works... the mind boggles how you figured that out  :)
Title: Re: Ancestry - Down Again ?
Post by: omega 1 on Wednesday 18 June 14 16:23 BST (UK)
Hello

I hav`nt subscribed to Ancestry for a few years now.I have the FTP  WDYTYA which I believe is part of Ancestry but  have NEVER put my Tree on their site

I have just clicked on to my FTP &  i get not responding.Would anyone know if the problems Ancestry are having could have affected it. Hope i have explained OK.
Thankfully i have everything backed up on disc`s.

omega :'( :'( :'(
Title: Re: Ancestry - Down Again ?
Post by: helvissa on Wednesday 18 June 14 16:43 BST (UK)
I've got FMT and synched two of my trees, but it didn't work that brilliantly, so I gave up with it.... Maybe I should try again?

(although... erm... not right now! ;D)
Title: Re: Ancestry - Down Again ?
Post by: Hampshire Lass on Wednesday 18 June 14 16:53 BST (UK)
Accounts are okay as is all our data & trees.  These type of attacks are simply about "taking down" a site they have a some grudge against or, more typically for smaller sites, for attempted extortion from the site's owners.

These attacks are only possible due to the large numbers of PCs in the world without any proper virus software or firewall installed and working  :-\

Pete

Thanks Pete  :)
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Wednesday 18 June 14 16:54 BST (UK)
Surely near all have protective software on own PC?

Last figure I saw Cas (stallc)was that Microsoft reckon its about 24% of PCs worldwide that are unprotected....  unfortunately they are all over the place not just in certain countries so impossible to totally block ::)

if you click on a member you've sent a message to in the past and inbox option is there

 8)  you are right iloaus that actually works... the mind boggles how you figured that out  :)

I am not that good with stats. BUT if peeps use the internet regularly, they MUST know to protect themselves/their internet access. We are in 2014. It cannot have gone down in the minority that maybe has no internet protection surely?
Title: Re: Ancestry - Down Again ?
Post by: 100%Gog on Wednesday 18 June 14 16:56 BST (UK)
This incident with ancestry shows us how vulnerable we are in internet world. It appears we are lucky this time that we have not had any of our personal data and trees stolen, lost or corrupted.

I think many people may have learnt a lesson here...keep back ups folks!! Whilst preaching to the converted amongst many old school researchers. I still think (Judging by the number of people worried about their online trees) there are many still out there who rely totally on their online trees as their main storage facility.

Whilst I consider myself reasonably competent with the online world I still think sometimes there is method in the "old style" approach to keeping hard copies of everything or at least your important things.

I attended a talk at my local family history society last year and whilst the talk was interesting it was what the speaker said at the end that stuck in my memory. He held up an 8" Floppy Disk and said "I cant read this anymore because I had to use this instead" and held up a 3.5" HD Diskette and then said "I cant read this anymore because I had to use this instead" and held up a CD. He then went on to hold up a USB Pen Drive and spoke of Cloud storage systems and said "one day I wont be able to read these either". He then held up a 300 year old manuscript and said "I can read this though!"  ;D

100%Gog
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Wednesday 18 June 14 16:59 BST (UK)
I am not that good with stats. BUT if peeps use the internet regularly, they MUST know to protect themselves/their internet access. We are in 2014. It cannot have gone down in the minority that maybe has no internet protection surely?

You'd be surprised about how many people even in this country still don't bother much with security software on their PCs, or rely on basic free software which isn't always the best protection against eveything. 

Some unfortunately use software that purports to fix problems with their PCs, when in fact it installs some malware that causes these issues. :-\

Then there is the issue of people clicking on links in spam emails ... 

Most DDoS attacks will be caused by what they refer to as botnet PCs, those infected with some form of malware which enables others to make use of their internet connections to launch such attacks or send out spam. 
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 16:59 BST (UK)
Ah the wonders of the net!I've been unable to gain access with Google Chrome and IE.However I tried with Firefox and in first time!

Regards
William Russell Jones.

Got excited when I read you had found a way thru William - however, it didn't work for me - the connection timed out - The server at secure.ancestry.co.uk is taking too long to respond.

Sandra
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Wednesday 18 June 14 17:03 BST (UK)
This incident with ancestry shows us how vulnerable we are in internet world. It appears we are lucky this time that we have not had any of our personal data and trees stolen, lost or corrupted.

I think many people may have learnt a lesson here...keep back ups folks!! Whilst preaching to the converted amongst many old school researchers. I still think (Judging by the number of people worried about their online trees) there are many still out there who rely totally on their online trees as their main storage facility.

Whilst I consider myself reasonably competent with the online world I still think sometimes there is method in the "old style" approach to keeping hard copies of everything or at least your important things.

I attended a talk at my local family history society last year and whilst the talk was interesting it was what the speaker said at the end that stuck in my memory. He held up an 8" Floppy Disk and said "I cant read this anymore because I had to use this instead" and held up a 3.5" HD Diskette and then said "I cant read this anymore because I had to use this instead" and held up a CD. He then went on to hold up a USB Pen Drive and spoke of Cloud storage systems and said "one day I wont be able to read these either". He then held up a 300 year old manuscript and said "I can read this though!"  ;D

100%Gog

That may well be the case, but we do not live in a paperwork era/society anymore...so it will not work today as yesterday...my opinion only

Cas
Title: Re: Ancestry - Down Again ?
Post by: hatofthecat on Wednesday 18 June 14 17:08 BST (UK)
Thanks for that 100%Gog.... very true, made me smile  :)  ...multiple backups in multiple formats in multiple physical locations. A few minutes effort to secure years of work.

BTW CD-ROMS are not good long term storage (they use an ink layer and this can deteriorate) so either re-copy them every couple of years or put the data onto portable hard drives and store that way.

Pete
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 17:10 BST (UK)
Hi Folks,

Just spoke to Customer Solutions Associate at Ancestry. Advice :-

Try using ancestry.com and you may have more success.

Worked for me.  Well done Brian at Ancestry  ;D

Happy Bunny  ;D

;D ;D ;D ;D     ;D ;D ;D ;D     ;D ;D ;D ;D     ;D ;D ;D ;D
Title: Re: Ancestry - Down Again ?
Post by: AnneMc on Wednesday 18 June 14 17:19 BST (UK)
Just tried to get on to my FTM program and I can't get on.... Hope they fix the problem soon...

cheers

Anne
Title: Re: Ancestry - Down Again ?
Post by: 100%Gog on Wednesday 18 June 14 17:37 BST (UK)
Thanks Pete (hatofthecat) :).... and good advice on the CD-ROM!

One earlier comment mentioned 24% of the world's PC's are unprotected...I bet they are not backed up either!

Gareth (100%Gog)

Title: Re: Ancestry - Down Again ?
Post by: twinkles7 on Wednesday 18 June 14 17:47 BST (UK)
Hi Folks,

Just spoke to Customer Solutions Associate at Ancestry. Advice :-

Try using ancestry.com and you may have more success.

Worked for me.  Well done Brian at Ancestry  ;D

Happy Bunny  ;D

;D ;D ;D ;D     ;D ;D ;D ;D     ;D ;D ;D ;D     ;D ;D ;D ;D

Sandra, thank you so much it worked for me as well.

thank you twinkles.  ;D
Title: Re: Ancestry - Down Again ?
Post by: 100%Gog on Wednesday 18 June 14 17:54 BST (UK)
Thanks Sandra!  ;D

Just logged on to ancestry.com and got on OK...I tried to open my family tree, it did not open at first but once I refreshed the page it opened OK...photos and all! ;D

I also tried to log on to ancestry.co.uk but that site did not open but that could be due to my earlier stupidity of deleting the cookies and cache for that site.

Thanks again! ;D
100%Gog
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 18:07 BST (UK)
The deleting cookies and cache of the site would have nothing to do with the log on. Different browsers have no effect either so William was lucky he "fluked" it.  They are still working on trying to get ancestry.co.uk up and running but obviously the amount of people trying to access it is slowing things down and timing people out.  Not as many people are logging onto ancestry.com

Sandra
Title: Re: Ancestry - Down Again ?
Post by: omega 1 on Wednesday 18 June 14 18:21 BST (UK)
Just managed to get onto FHP.very slow,so must be patient :-X

omega
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Wednesday 18 June 14 19:50 BST (UK)
The deleting cookies and cache of the site would have nothing to do with the log on. Different browsers have no effect either so William was lucky he "fluked" it.  They are still working on trying to get ancestry.co.uk up and running but obviously the amount of people trying to access it is slowing things down and timing people out.  Not as many people are logging onto ancestry.com

Sandra

WRJones may have fluked it with firefox, but if you clear your cookies (or always log out) it will have logged you out.  They appear to have problems with the login part of the site, I've been on the site off and on all day but I leave myself logged in (hence having a cookie in place).  It may be WRJ had a firefox cookie that worked but google chrome and IE didn't.
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 19:56 BST (UK)
Just relaying the message of the Customer Solutions Associate at ancestry  - he called it a "fluke"

Sandra
Title: Re: Ancestry - Down Again ?
Post by: bev32 on Wednesday 18 June 14 20:58 BST (UK)
Hi
Just thought i would let you know that in the last few minutes i have just managed to login to Ancestry.co.uk
Bev
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Wednesday 18 June 14 21:22 BST (UK)
Just relaying the message of the Customer Solutions Associate at ancestry  - he called it a "fluke"

Sandra

Probably didn't really know what he was talking about. ;D ;D

My Aunt hasn't been able to login all day either, she always logs out when she's finished. ;)  There is something to be said for not logging off if you are using your own PC. ;D
Title: Re: Ancestry - Down Again ?
Post by: Freckle on Wednesday 18 June 14 21:26 BST (UK)
I can log in but can't do much else. I have mail but it times out before it opens. Might have to think about another FH site.
Ancestry. com did work, thank you.
Cheers
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 21:30 BST (UK)
Ancestry share e-mail doesn't seem to be up and running yet, so they still have lots of little niggles to sort.

Pleased you got on thru ancestry.com

Sandra
Title: Re: Ancestry - Down Again ?
Post by: groom on Wednesday 18 June 14 21:35 BST (UK)
I can log in but can't do much else. I have mail but it times out before it opens. Might have to think about another FH site.
Ancestry. com did work, thank you.
Cheers

To be fair, this wasn't really Ancestry's fault, it could just as easily have happened to any of the other sites.
Title: Re: Ancestry - Down Again ?
Post by: Frank2 on Wednesday 18 June 14 21:40 BST (UK)
Is anyone else having a problem where it says you are not subscribed? I just renewed my subscription less than two weeks ago but it says I'm a guest since yesterday. Does this have something to do with the DDoS attack?
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Wednesday 18 June 14 21:41 BST (UK)
I can log in but can't do much else. I have mail but it times out before it opens. Might have to think about another FH site.
Ancestry. com did work, thank you.
Cheers

To be fair, this wasn't really Ancestry's fault, it could just as easily have happened to any of the other sites.

Very true, there will have been little they could do about it while it was happening and as Groom says, it can happen to any website .. and has done.
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Wednesday 18 June 14 22:08 BST (UK)
Just relaying the message of the Customer Solutions Associate at ancestry  - he called it a "fluke"

Sandra

Probably didn't really know what he was talking about. ;D ;D


Really. That's your opinion  :P

Sandra
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Wednesday 18 June 14 22:13 BST (UK)
Just relaying the message of the Customer Solutions Associate at ancestry  - he called it a "fluke"

Sandra

Probably didn't really know what he was talking about. ;D ;D


Really. That's your opinion  :P

Sandra

Having worked in IT for over 15 years at the infrastructure level (at levels higher than helpdesk), YES.  Just because they work on ancestry's helpdesk does not mean they know what they are talking about and often just repeat what they've been told without thinking the problem through.
Title: Re: Ancestry - Down Again ?
Post by: spices on Wednesday 18 June 14 23:39 BST (UK)
This is a reply from another group I subscribe to

Ancestry.com was involved in a cyber attack around 1:30 p.m. MT, June 16th.

Sincerely,

Bo.........
Customer Solutions Associate
Ancestry.com
Title: Re: Ancestry - Down Again ?
Post by: trystan on Wednesday 18 June 14 23:50 BST (UK)
It was (according to their tweets) a 'Distributed Denial of Service Attack (http://en.wikipedia.org/wiki/Denial-of-service_attack)' (DDOS)

Unfortunately it's incredibly difficult to thwart such an onslaught, so they're been doing incredibly well to keep the public informed and also keep some of the services running (even if it's intermittent or with reduced functionality).

Trystan
Title: Re: Ancestry - Down Again ?
Post by: mrsruz on Thursday 19 June 14 06:06 BST (UK)
No luck yesterday with Ancestry.com
Still getting timed out this morning.
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Thursday 19 June 14 09:12 BST (UK)
Seems to be working ok for me at the moment on all the options.

Sandra
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Thursday 19 June 14 09:51 BST (UK)
It seems the attackers have turned their attention to Facebook this morning.

Whilst of course such attacks in these instances cause inconvenience and frustration for us,taking a much wider view of these things the potential for disruption to much more vital services is very worrying.

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Thursday 19 June 14 09:53 BST (UK)
Is it the same denial of service attack William ? 

Sandra
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Thursday 19 June 14 09:59 BST (UK)
Is it the same denial of service attack William ? 

Sandra

I wouldn't know Sandra,sorry!However I've just gained access to Facebook touch wood!

Regards
William Russell Jones
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Thursday 19 June 14 10:03 BST (UK)
Not quite up on facebook and twitter myself William, takes me all my time to operate a mobile phone.  ;D  Think they have had lots of attacks in the past.

Sandra
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Thursday 19 June 14 14:59 BST (UK)
It seems the attackers have turned their attention to Facebook this morning.

Whilst of course such attacks in these instances cause inconvenience and frustration for us,taking a much wider view of these things the potential for disruption to much more vital services is very worrying.

Regards
William Russell Jones.

No evidence of Facebook attack today, for me anyway
Title: Re: Ancestry - Down Again ?
Post by: KGarrad on Thursday 19 June 14 15:12 BST (UK)
Facebook was down for 15 minutes, apparently!
Title: Re: Ancestry - Down Again ?
Post by: Cas (stallc) on Thursday 19 June 14 15:22 BST (UK)
Facebook was down for 15 minutes, apparently!

Maybe a server blip? Who knows
Title: Re: Ancestry - Down Again ?
Post by: markheal on Thursday 19 June 14 17:00 BST (UK)
Many thanks for the Ancestry.com site suggestion. 

It has work for me all day today.
Title: Re: Ancestry - Down Again ?
Post by: ThrelfallYorky on Sunday 22 June 14 17:28 BST (UK)
I can't seem to get on again today 22nd- keeps coming up "page unavailable" after several trouble-free days. Am I alone?
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Sunday 22 June 14 17:37 BST (UK)
Seems okay for me.  Have you tried logging on to ancestry.com ?

Sandra
Title: Re: Ancestry - Down Again ?
Post by: Craclyn on Sunday 22 June 14 17:41 BST (UK)
Working ok for me on ancestry.co.uk
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Sunday 22 June 14 17:58 BST (UK)
Seems to be OK for me also, (Ancestry UK), However, you are unable to export a GEDCOM file to your computer, it's been like that for several days. ::)

Frank.
Title: Re: Ancestry - Down Again ?
Post by: AnneMc on Sunday 22 June 14 19:03 BST (UK)
was able to get into my family tree maker yesterday and had no problem with ancestry.uk
have not tried it this morning yet.

Cheers
Anne
Title: Re: Ancestry - Down Again ?
Post by: groom on Sunday 22 June 14 19:42 BST (UK)
My FTM is still slow to load, and wont open when I'm online. I'm now doing what was suggested earlier and only using it offline so it doesn't try and sync. Does anyone know if Ancestry are aware of this problem?
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Sunday 22 June 14 20:00 BST (UK)
FTM and sync working OK at my end. Well it was until I posted this LOL
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Sunday 22 June 14 20:12 BST (UK)
Latest news just says they are aware of FTM and Sync problems with the MAC version.

Frank.
Title: Re: Ancestry - Down Again ?
Post by: missmolly on Monday 23 June 14 00:21 BST (UK)
Seems to be OK for me also, (Ancestry UK), However, you are unable to export a GEDCOM file to your computer, it's been like that for several days. ::)

Frank.

Thanks Frank I couldn't export a GEDCOM either, I just thought it was me being a bit thick

Mo
Title: Re: Ancestry - Down Again ?
Post by: groom on Monday 23 June 14 00:25 BST (UK)
My FTM is still slow to load, and wont open when I'm online. I'm now doing what was suggested earlier and only using it offline so it doesn't try and sync. Does anyone know if Ancestry are aware of this problem?

Checked it again about an hour ago and it seems to be working okay now.
Title: Re: Ancestry - Down Again ?
Post by: Plummiegirl on Monday 23 June 14 14:44 BST (UK)
With the problems that Ancestry is having following the hacking et., of the DDoS virus

Does make you wonder just how virulent this virus was.

Most websites when hacked can be restored and problems resolved within around 48hrs.

This has been going on for days now.  And I do not think that it is down to Ancestry being lax.  I truly think this was a very nasty hack/virus.

But what I do not get, is on FB there are people who know what has happened and are complaining like billio about not being able to access certain parts of Ancestry.  One does wonder if they have any idea what happens to computer systems when attacked like this!!!
Title: Re: Ancestry - Down Again ?
Post by: jksdelver on Monday 23 June 14 15:23 BST (UK)
With the problems that Ancestry is having following the hacking et., of the DDoS virus

Does make you wonder just how virulent this virus was.

Most websites when hacked can be restored and problems resolved within around 48hrs.

This has been going on for days now.  And I do not think that it is down to Ancestry being lax.  I truly think this was a very nasty hack/virus.

But what I do not get, is on FB there are people who know what has happened and are complaining like billio about not being able to access certain parts of Ancestry.  One does wonder if they have any idea what happens to computer systems when attacked like this!!!
:-[
Title: Re: Ancestry - Down Again ?
Post by: smudwhisk on Monday 23 June 14 15:27 BST (UK)
DDoS isn't a virus nor is it an attempt to hack.  I've already had an exchange of emails with Lost Cousin's founder about this 'cos he would insist in the email he sent on Saturday it was down to hacking.

A DDoS involves flooding a website with so much traffic that the website because unavailable because of this.  It's not down to a virus, although some of the PCs sending the traffic are likely to be infected with malware which enables the rogue element to use them for doing this.  If they were trying to hack the site, they wouldn't advertise their presence by a DDoS.  That said, the type of individual who would undertake a DDoS would have no issue probably with hacking.

That said, I suspect it did cause issues with ancestry's systems which is why they are still experiencing problems.

I agree with Plummiegirl re Facebook.  I'm sick and tired of reading the stupid comments some people are continuing to post even after various people had pointed out to them what the issue actually was and ancestry had confirmed this.  There is one individual on there who even admits she no longer has a subscription but is continuing to have a go at them as she did when she had a subscription. ::)
Title: Re: Ancestry - Down Again ?
Post by: Treetotal on Monday 23 June 14 15:31 BST (UK)
Latest news just says they are aware of FTM and Sync problems with the MAC version.

Frank.

Thanks for that Frank....I don't have a Mac I have windows and the tree synch isn't working for me...when I try..I just get the searching circle with no results.

Carol
Title: Re: Ancestry - Down Again ?
Post by: 100%Gog on Monday 23 June 14 15:42 BST (UK)
I had similar problems with my FTM and sent a message to Ancestry but got no reply however since then my FTM has started working OK.

In my desperation last week I did try to uninstall FTM through my windows control panel>programs & features. When I highlighted FTM in programs & features and pressed uninstall three options came up; modify, repair or uninstall. I pressed repair and it went through a "repair wizard" process and that was that, the FTM was still there with all my trees and just as slow and no connection but, within a few hours FTM was whizzing along very nicely so not sure if it was a coincidence or the repair wizard may have actually done some good.

Just a thought :)

100%Gog
Title: Re: Ancestry - Down Again ?
Post by: ymfoster on Tuesday 24 June 14 08:27 BST (UK)
Rootsweb Worldconnect isn't working for searches either,

I wonder if they are changing from free access & going to charge now ?

Yvonne
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 24 June 14 12:54 BST (UK)
Hi, news from Ancestry is that "rootsweb .com", "Genealogy .com" and "Myfamily .com" are all back on line and restored  ::)

Please don't shoot the messenger  ;D

Frank.
Title: Re: Ancestry - Down Again ?
Post by: *Sandra* on Tuesday 24 June 14 13:02 BST (UK)
Just checked the e-mail share facility on ancestry and that is still down. Probably not a priority for them.

Sandra
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Tuesday 24 June 14 13:53 BST (UK)
Yes things are indeed down again Sandra,I noticed problems again last night!

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: wrjones on Tuesday 24 June 14 15:09 BST (UK)
Working again now-touch wood.lol

Regards
William Russell Jones.
Title: Re: Ancestry - Down Again ?
Post by: jess5athome on Tuesday 24 June 14 15:21 BST (UK)
Working again now-touch wood.lol

Regards
William Russell Jones.



Time will tell, time will tell.  ;)

Frank.