RootsChat.Com

General => Technical Help => Family History Programs, Tree Organisation, Presentation => Topic started by: didowells on Sunday 27 November 16 10:24 GMT (UK)

Title: Unable to open my Family Historian 5 file
Post by: didowells on Sunday 27 November 16 10:24 GMT (UK)
Before I go to FHUG for help please can anyone help here?  When I try to open the file from my desktop I get the message:

Error while unpacking program, code LP5. Please report to author.

Any ideas please.
Title: Re: Unable to open my Family Historian 5 file
Post by: RJ_Paton on Sunday 27 November 16 11:23 GMT (UK)
Check that your anti virus / security software is not preventing the program from running ....
Title: Re: Unable to open my Family Historian 5 file
Post by: smudwhisk on Sunday 27 November 16 12:17 GMT (UK)
I see you have had a response on FHUG advising to exclude the Family Historian folder from your anti-virus program.
Title: Re: Unable to open my Family Historian 5 file
Post by: didowells on Sunday 27 November 16 13:24 GMT (UK)
Falkyrn and smudwhisk

Thank you.  I admit that I also put my query on FHUG.  The trouble is I now feel a bit of a fool because I don't know how to stop my anti-virus interfering.  I am on Windows 10 and use Avast.
Title: Re: Unable to open my Family Historian 5 file
Post by: hallmark on Sunday 27 November 16 14:52 GMT (UK)
Quote from: didowells on Sunday 27 November 16 13:24 GMT (UK)
Falkyrn and smudwhisk

Thank you.  I admit that I also put my query on FHUG.  The trouble is I now feel a bit of a fool because I don't know how to stop my anti-virus interfering.  I am on Windows 10 and use Avast.


Right Click the Icon, then  disable it.

When finish do same and Enable it..
Title: Re: Unable to open my Family Historian 5 file
Post by: didowells on Sunday 27 November 16 17:56 GMT (UK)
Many thanks to everyone.  Luckily my son visited this afternoon and was able to sort me out.  It appears there was an update to Avast that I had not seen.
Title: Re: Unable to open my Family Historian 5 file
Post by: hallmark on Sunday 27 November 16 19:07 GMT (UK)
Quote from: didowells on Sunday 27 November 16 17:56 GMT (UK)
Many thanks to everyone.  Luckily my son visited this afternoon and was able to sort me out.  It appears there was an update to Avast that I had not seen.
.
Yes, a Program update!
Title: Re: Unable to open my Family Historian 5 file
Post by: smudwhisk on Sunday 27 November 16 20:37 GMT (UK)
Quote from: hallmark on Sunday 27 November 16 14:52 GMT (UK)
Quote from: didowells on Sunday 27 November 16 13:24 GMT (UK)
Falkyrn and smudwhisk

Thank you.  I admit that I also put my query on FHUG.  The trouble is I now feel a bit of a fool because I don't know how to stop my anti-virus interfering.  I am on Windows 10 and use Avast.


Right Click the Icon, then  disable it.

When finish do same and Enable it..

The suggestion on FHUG was to exclude the Family Historian folder from being scanned not to disable the software even temporarily.  The latter isn't really a good idea if you are also searching the web at the same time as working on the file. :-X
Title: Re: Unable to open my Family Historian 5 file
Post by: RJ_Paton on Monday 28 November 16 12:14 GMT (UK)
I would go along with smudwhisk - rather than disbaling your anti virus everytime you want to access Family Historian add the files to the Whitelist (the exceptions file) within Avast

http://www.getavast.net/support/managing-exceptions
Title: Re: Unable to open my Family Historian 5 file
Post by: didowells on Monday 28 November 16 15:49 GMT (UK)
Thank you for the link to managing exceptions.  I will print it out so that I know what to do next time.