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General => Technical Help => Topic started by: trystan on Saturday 11 February 17 15:54 GMT (UK)

Title: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Saturday 11 February 17 15:54 GMT (UK)
Hi all,

A number of people have email addresses from Freeserve Orange and Wanadoo

In an announcement by EE they announce that these email addresses will close on 31 May 2017

Here is the announcement:

http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/email/email-closure

It affects all people with email addresses ending in:

Orange.net
Orangehome.co.uk
Wanadoo.co.uk
Freeserve.co.uk
Fsbusiness.co.uk
Fslife.co.uk
Fsmail.net
Fsworld.co.uk
Fsnet.co.uk

So please check what email address you are registered with, and if you do currently use one of the above email addresses then you will need to create a new email address and update your RootsChat "Profile" with it.

Here is the help page on that page: http://www.rootschat.com/help/profile01.php

If you do get stuck, or locked out of RootsChat, then please use the "Contact Support" button which you will find at the bottom of the help pages, and on the RootsChat welcome page.

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Saturday 11 February 17 16:13 GMT (UK)
Thanks Trystan, I have an fsnet address, much to the amusement of many people as it's so old (and I am still with them, though now EE). I also have a gmail address so will update my profile now.

Although the accounts will close, do you know if I still be able to access my old emails as they are in Microsoft Outlook?  :-\
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Alan b on Saturday 11 February 17 20:45 GMT (UK)
Although the accounts will close, do you know if I still be able to access my old emails as they are in Microsoft Outlook?  :-\

You will still be able to access the old emails in Outlook but you will be able to download new ones once the email account is closed.
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Saturday 11 February 17 21:24 GMT (UK)
Thanks Alan, I have loads of old emails that I don't want to lose (probably should go through them but that will have to wait :( ).
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Saturday 11 February 17 23:08 GMT (UK)
Thanks Trystan, I have a wanadoo email account which I use for nearly everything. I didn't know EE were going to do this.   >:(  Like Deirdre I want to keep old emails but they're not in Outlook.
Any advice on how to do this will be gratefully received!


Thanks


Pat
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Treetotal on Saturday 11 February 17 23:15 GMT (UK)
Thanks for that Trystan....worth knowing.
Carol
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Saturday 11 February 17 23:25 GMT (UK)
Bit mad that we hear it on here first! Great customer service EE, thanks 🙄

Not only emails themselves but over the years i have accumulated many websites / newsletters using my fsnet address. Updating them all will be a pain 😫
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Saturday 11 February 17 23:44 GMT (UK)
Bit mad that we hear it on here first! Great customer service EE, thanks 🙄

Not only emails themselves but over the years i have accumulated many websites / newsletters using my fsnet address. Updating them all will be a pain 😫


I agree!   >:(


Pat
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Monday 13 February 17 17:08 GMT (UK)
In order to make sure you can see your emails after they discontinue the service, you need to set up your email software (such as Outlook) to download them.

If the email account preferences has a set up as "POP" (or POP3) then the emails will still be viewable after the service is discontinued.

If however it is set up as "IMAP" then the emails don't live on your computer, but just "appear" as if they do. They are actually on the remote email provider's servers. So if that mail service is removed, then so do the emails.

As far I can tell from a quick search, the Freeserve, Orange and Wanadoo emails are set up as "POP3", so once you check in your email settings to see if that is how yours is set up, then you can rest assured that your emails will remain after they pull the plug on the service.

Trystan

Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Monday 13 February 17 17:28 GMT (UK)
Thanks Trystan, simply explained for us non techies 😀
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Monday 13 February 17 17:34 GMT (UK)
Deirdre,

Glad it's of some help anyhow. Thankfully it's easy to check that all your old emails will still be there before they pull the plug anyhow. :)

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Tuesday 14 February 17 08:59 GMT (UK)
Thank you Trystan, that's a big help!


Pat
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Tuesday 21 February 17 11:07 GMT (UK)
It's been a week since I posted this message, I wonder how those of you with these email addresses have got on so far in replacing them, or if you need any help at all?

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Tuesday 21 February 17 11:47 GMT (UK)
Thanks Trystan, i've changed my address on a number of my regular / important emails as well as my account details on Ancestry and FindMyPast 😀. Am going through my emails to see if there are any others i need to update but it could be a good chance for a clean out!! So far so good (but still nothing from EE to tell me that it's going and i guess there are quite a few people using these addresses).
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: clairec666 on Tuesday 21 February 17 11:54 GMT (UK)
A word of warning to anyone with an fsmail/orange email address - DON'T expect any help from customer services, follow Trystan's instructions and make sure you have your emails saved on Outlook, and make a copy of your address book too. My parents had an fsmail account which was suddenly "locked" a few months back, and despite constant phone calls and emails to customer services, they didn't get any help and their account was permanently deleted.

From this experience, it doesn't surprise me that their users heard about the closure from RootsChat first! :)
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Tuesday 21 February 17 12:00 GMT (UK)
Well feel free to share this topic with others and spread the word.  :)

There are a lot of people out there using Freeserve, Orange and Wanadoo email addresses. They're in for a very disappointing shock if they're not been informed of the closure of their emails.

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Tuesday 21 February 17 13:29 GMT (UK)
We have Mozilla Thunderbird on the laptop which is what hubby uses for his BT emails but I don't think I can put that on my tablet - can I? And even if I could, I assume it would only save the emails from the date of installation, not old ones?


Trystan - help!


Pat
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: JohninSussex on Tuesday 21 February 17 15:01 GMT (UK)
Just a suggestion and may not be technically watertight, but for any email account, if you use Outlook/ Thunderbird or similar on your computer, do the following test.  Disconnect your computer from the internet (make sure it's off by trying to load a web page such as BBC.co.uk or even rootschat), then launch the email program and see if you can view all your saved e-mail messages.  If you can, then you should be able to assume they are stored locally.  (Test a few messages with attachments to make sure the attachments are saved locally as well)

As far as the supplier not notifying account holders, that seems to be common in these circumstances and it should be a concern for organisations like Which? that claim to be consumer champions.  If they can demand your right to change mobile phone supplier and keep the phone number, why aren't they demanding the same with email?

Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Wednesday 22 February 17 06:44 GMT (UK)
I had to ring EE yesterday as our broadband keeps losing its connection. Was only on the phone for 2.5 minutes (amazing) and they promised to check the line and ring back, which they did. Problem on line so they've contacted BT. All within 20 minutes, unheard of customer service 😀

But i've woken to an email confirmation of the fault number, sent to my fsnet address, and still no mention of the soon to be closed accounts 🙄
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Wednesday 22 February 17 07:22 GMT (UK)
No Deirdre no mention for me either.


I spent quite a little while yesterday setting up a new Gmail account & copying my contacts into it (the 'import' option didn't work) & going through my folders. I haven't finished yet but it's been a good 'housekeeping' activity.


I haven't found many old emails I really needed to keep but I just forwarded the most important to the new Gmail. Next job - contact Ancestry, Amazon etc etc to tell them the new email.


Thankfully we no longer rely on Orange for our broadband!


What a faff!  ::)


Pat
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Wednesday 22 February 17 08:27 GMT (UK)
It is a big faff 🙄 But getting there (i did already have a gmail account though).

We're with EE for broadband, mobiles and home phone!
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Tuesday 14 March 17 15:40 GMT (UK)
It's been just over a month since I posted this message, I wonder how those of you with these email addresses have got on so far in replacing them, or if you need any help at all?

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Tuesday 14 March 17 16:25 GMT (UK)
I've only recently had an official message from EE about this although they did give a link to ways of transferring emails - & recommended Gmail. Very glad I've got mine set up, thanks to your warning, Trystan,  & I'm gradually notifying the important people of the change.
Well actually so far I've only done the 2 most essential ones - Amaz*n & the library (vital for reserving Ebooks!) ;D


Rootschat already has my other Gmail address  ;)


Thank you again, Trystan.
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Tuesday 14 March 17 16:27 GMT (UK)
Roopat, you're most welcome.

Good to see your so well organised. :)

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: stitchwitch on Tuesday 14 March 17 16:55 GMT (UK)
Thank you, Trystan. I've "only" been using my orange email address(es) for about 20 years - and been a customer since 1989 - so I can't for the life of me imagine why I thought they might have let me know. After all, they periodically send me an email to say that I am about to lose the address as I haven't logged in for however long. (Clearly they couldn't recognise POP3/ SMTP access when it bit them in the bum either.)

<grump> Why does EE incompetence fail to surprise me any more? </grump>

Best
Stitch
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: roopat on Tuesday 14 March 17 18:44 GMT (UK)

Good to see your so well organised. :)

Trystan


Me organised  ;D ;D ;D ;D


Pat
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Tuesday 14 March 17 19:21 GMT (UK)
I've still not heard from EE personally, though I have looked at their website.

I've re-set a lot of online accounts to my gmail address, and check my freeserve emails every day, unsubscribing the ones I don't want and updating those I do - but had forgotten. Hopefully these are now getting fewer!

Thanks again for looking after us Trystan  ;D
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: trystan on Tuesday 14 March 17 20:15 GMT (UK)
Deirdre,

You're most welcome - I need reminding to do all sorts of things too!  :)

Trystan
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Siamese Girl on Tuesday 20 June 17 16:35 BST (UK)
Weirdly I thought I had waved goodbye to my Freeserve email at the end of May, but I looked at it just now to find an old email and realised that it is still live and has been since 12 June. I can even send emails too.

I really miss it and am hoping against hope that it hasn't gone for good. Gmail seems very basic in comparison and I don't like the fact that I can only see my emails when I am online and not offline  - which given the iffy Internet connection provided by EE can be a problem.

Carole
Title: Re: Freeserve Orange and Wanadoo Email Closure
Post by: Deirdre784 on Tuesday 20 June 17 16:41 BST (UK)
I've been getting some too, though have moved to Gmail as my main account. Not tried sending any. It will disappear soon I'm afraid  :(