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General => Technical Help => Topic started by: doddsie4 on Monday 03 April 17 11:25 BST (UK)
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I keep getting the message "Server Not Found" followed by a flashing orange light on my hub. I am using Firefox server, and don't understand what has happened here. I tried some googles to try to find out what to do, and I have been following some instructions which looked promising...
Here is what I tried: I went to "Network Connections" as instructed. This page shows that I have no Wireless Connection but, as instructed, I clicked "Local Area Connection" then I clicked "Properties". I then clicked "Internet Protocol Version 4 (TCP/IPx4)" then Properties.
But the page that comes up asks me to specify my DNS Server and I don't know what it is, so I can't type anything in. If I could fill in this page properly, perhaps this would be the solution I am looking for. I am struggling with this. Just don't know what to do on this particular page.
P.S. I am using Windows 10.
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I'm sure someone will be along with a technical reply soon,but if I have problems like that I turn my router off,wait a few minutes and turn it back on. It seems to give it a kick up the bum :o
Carol
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I would suggest you post the make and model of your hub.
Do you have the information on what light colours and state (flashing/steady) the lights should be on your hub when it works properly.
I don't think anyone could suggest anything until the above is known.
Simon
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It is a BT Home Hub 4 with the DSL grey connection. The normal blue light turns to an Orange, flashing light. It also has, printed on the back: Home Hub 4.0 - Type 8
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Have you seen "What do the lights on my BT Hub mean" http://www.rootschat.com/links/01juz/
Stan
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I've got a home hub 5 and if I get a server not found message, I first of all turn it off and disconnect both the phone and electricity wires. Then leave it for a few minutes and then reconnect the wires and turn on again. The hub usually connects again.
Otherwise, click on the WiFi icon on your task bar and click 'troubleshoot'.
If all this fails, it could be a local BT fault.
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I ring BT and report the fault as soon as it happens, they can guide you thro. the hubs diagnostics, they can read the hubs dropout record and eventually they will tell you to do as Gadjet suggests, when it will all work again, but in my case they actually fixed the fault, without admitting there ever was one, because my hub had a very high dropout rate.
They seemed much more helpful than they used to be.
Incidentally if we are both using our iPads and the landline walk round phone is in use in the same room this often causes a problem.
Mike
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Gadget and Mazi,
I already tried the idea of turning off everything, leaving everything a while, then turning back on. It did work but later on I began getting the same problems again.
I will have to phone BT, as you suggest. They are helpful when you eventually get through to them. But you get messed about a lot before you reach the right technician. ...You mentioned I Pads.... My sister recently used my HUB number to get a connection to her I Pad. Could this be causing me problems? I don't use an I Pad myself.
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You can get help from BT online.
https://www.bt.com/help/home/broadband.html?s_cid=con_FURL_broadband/help
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I had a similar problem last week but solved it by making sure the phone cabling from entry into my house and into my router were secure and then turning the router switch off and on. I then turned off everything at the wall ( = computer and router) and counted to 20 before switching everythig back on again. All router lights flicked on again and Problem solved.
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Rena,
I already tried disconnecting everything like you did, but the computer still only worked in spells
after that.
Anyway, I have just come off the phone from BT. The technician there checked it out at his end, and he did a few things at his end, then said that he'd be monitoring it and calling me back on Thursday to ask me if it has been working okay. If he (BT) is also monitoring it, then BT might pick up on something that was causing me these problems. ....I don't know but he might even have already fixed the computer. He was away for about ten minutes working on it, so maybe it is fixed. But he is giving it till Thursday then phoning me back to see how I am getting on.
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It definitely sounds like a hub/BT fault, not your computer.
We had similar problems last year (Home hub 3) & they did something remotely to fix whatever the fault was at their end (they never actually tell you!) It worked & after a spell of monitoring they texted me & asked if it was ok. Because I was out, with no mobile signal, I didn't receive it immediately so didn't reply - that evening at home they rang me to check & told me that if I had future problems at any time, a text to that number would get me help straightaway.
BT do seem to have become more helpful ;D
Pat
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Yes, Roopat,
the guy I spoke to was also very good.
I suspect that they know more than they are telling us. Perhaps there is some fault in the hub that they dare not reveal. Only guessing. Probably I am being unfair.
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When my brother was having similar problems, apparently the BT chap told him they 'change the channel' of the hub to improve its functioning - but I've no idea if that's right or what it means ;D as you pointed out they can be mysterious ;D ;D
Good luck with it
Pat