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General => Technical Help => Topic started by: davpri on Wednesday 17 May 17 11:58 BST (UK)

Title: London 1861 Census Windows 10
Post by: davpri on Wednesday 17 May 17 11:58 BST (UK)
I have a boxed set of London 1861 census which I have had since I ran Windows XP. Now I am on 10 I find it is not compatible. S & N have been unable to help. I find it difficult to believe that I have 20 discs that are unusable. Any advice to correct this would be much appreciated.
Title: Re: London 1861 Census Windows 10
Post by: hallmark on Wednesday 17 May 17 12:01 BST (UK)
Run in Compatible Mode?

You should be able to Right Click Disk and have Option there....
Title: Re: London 1861 Census Windows 10
Post by: familydar on Wednesday 17 May 17 13:33 BST (UK)
Hi Davpri

Are the images on the 1861 discs pdf files?  I know I have an 1841 set and they are.

If so I wonder if this is to do with the version of adobe acrobat on your computer.  There's another post on rootschat about problems using adobe acrobat DC to view PDFs hosted on FindMyPast.

If your pdf viewer is adobe acrobat dc, getting hold of an earlier version (or competitor product) might overcome the problem.

best wishes
Jane :-)
Title: Re: London 1861 Census Windows 10
Post by: davpri on Wednesday 17 May 17 17:26 BST (UK)
Quote from: hallmark on Wednesday 17 May 17 12:01 BST (UK)
Run in Compatible Mode?

You should be able to Right Click Disk and have Option there....
Title: Re: London 1861 Census Windows 10
Post by: davpri on Wednesday 17 May 17 17:27 BST (UK)
Thank you. After several tries and contacting S&N I have now activated it.
Title: Re: London 1861 Census Windows 10
Post by: davpri on Wednesday 17 May 17 17:28 BST (UK)
Quote from: familydar on Wednesday 17 May 17 13:33 BST (UK)
Hi Davpri

Are the images on the 1861 discs pdf files?  I know I have an 1841 set and they are.

If so I wonder if this is to do with the version of adobe acrobat on your computer.  There's another post on rootschat about problems using adobe acrobat DC to view PDFs hosted on FindMyPast.

If your pdf viewer is adobe acrobat dc, getting hold of an earlier version (or competitor product) might overcome the problem.

best wishes
Jane :-)
Title: Re: London 1861 Census Windows 10
Post by: davpri on Wednesday 17 May 17 17:29 BST (UK)
Thank you. I have t last activated it. Phew!
Title: Re: London 1861 Census Windows 10
Post by: Mart 'n' Al on Friday 02 June 17 16:35 BST (UK)
Davpri, what did you do, in detail?

M