RootsChat.Com
General => Technical Help => Topic started by: Flattybasher9 on Sunday 23 July 17 07:55 BST (UK)
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Suddenly, since downloading FTM 2017 my other versions ((2010 and 2014) plus the 2017) will not connect the the internet. There seems to be loads on this on the internet, but no actual solutions that work. Does anyone on RootsChat have a solution which will work?
Thank you.
Regards
Malky
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Hi Malky...have you tried looking here:
https://support.mackiev.com/
Carol
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Hi Carol, it looks like that they have disconnected all versions apart from the new 2017 one which one has to purchase. I feel that it is a bit of a rip-off personally. One page they are stating the new version is £29, then it's £39, then it's £79 + + + + + +. I am not a very happy budgie. Will have to look for an alternative program.
Regards
Malky
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I feel for you Malky...I have just had to buy updated photo editing software after win 10 updates broke my existing package with no online solutions except to upgrade... it's a money making racket...how many more ways can they come up with to pick a man's pocket >:(
Carol
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Hi Carol, it looks like that they have disconnected all versions apart from the new 2017 one which one has to purchase. I feel that it is a bit of a rip-off personally. One page they are stating the new version is £29, then it's £39, then it's £79 + + + + + +. I am not a very happy budgie. Will have to look for an alternative program.
Regards
Malky
They kept that quiet ! - until your post, I thought that the only thing that didn't work in previous versions was "sync" to Ancestry. I've just fired up a couple old versions (2012 & 2014.1) - you are right, they don't connect any longer.
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I down loaded the new 2017 version and it says I am not connected to the internet. When I know I am on it. Send a message to so far have not had a reply
Cheers
Anne
Canada
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As FTM versions 2014 and 2014+ no longer work is it safe to "uninstall" them ? :-\
I have version 2017 (discounted version) which is working well
Kim
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They say on the site to wait a few days to make sure everything is working, which I did. I uninstalled mine after checking that 2017 was working okay and was syncing with my Ancestry trees.
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Thanks Groom - will remove them !
Kim
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thank you for the information. Will transfer everything to the new version
Anne
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I find this absolutely incredible. I have never in my life had any software that the company just turned off so it would not connect to the internet. I have FTM 2012 and was away from the hobby for a while. For the past couple of days, I have been trying to connect. So I finally got a copy of 2014 after reading that it has some problems but if you install it you can download a free update to the newest version. Well, I have just spent hours trying to figure out why it is telling me that I am not on the internet while indeed I am. I found this forum by googling the question. What a rip off! Incredible. I will search for software from a better company now
Kewl1
Canada
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Welcome to Rootschat kewl1. At least one good thing has come out of it - you’ve found us!
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thank you for the information. Will transfer everything to the new version
Anne
Hi, every time I have a new version of FTM it has always picked up all the information held on earlier versions without my having to do anything.
Pheno
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Family Tree Maker is now owned by https://www.mackiev.com/ftm/ check their website and contact them to see what they say,I think the "Free" upgrades have expired but not sure if the discounted upgrade from FTM 14 to 17 is still available
Kim
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Welcome to Rootschat kewl1. At least one good thing has come out of it - you’ve found us!
Thank you. Yes, that's right. I'm glad I found this group. I'm sure it will be very helpful
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I had completed as much of my research as I needed so have been away for some time. In the meantime FTM 2014 seems to have been discarded by the new owners. This is news to me but not a surprise. I read that Ancestry had 'sold' out another company and being a cynic I concluded that nothing good would come of it. My experience was that Ancestry - or its staff - took a keen interest in the program.
Up to now I've not been affected but having received a clue which could take my research into another branch of the family its very disappointing to find that we are being 'forced' to succumb to the new company's profiteering. Yep, they need to make money but at 80 I'm not in a position to afford such nonsense. The result of this is that despite being a keen genealogist I will not be using FTM except as reference and definitely not buying into the FTM 2017 (which is obviously out of date already as it is now 2019) ;-)
PS; anyone know of a decent tree maker?
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Hi EnFrance and welcome back to genealogy,
Firstly, please confirm that
* you have a complete backup, of your FTM14 data on your computer?
* does that include any media files?
* you can access your tree(s) on that computer?
Assuming that the answers above are "yes", "?", "yes"
then do not worry you probably do not need a linked&online Ancestry to function,
you just need to use FTM14 as a tree data record.
Make your changes on the offline version of FTM14.
Export the data to a gedcom file ( this will not contain media )
You can then upload to something else ( say Zoompast.com ) to display online.
Or use FTM14 as is ( offline )
Ensure that you take at least one backup of you files, before you start.
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I was disgruntled about the changes, but do like the synching facility. For ages I just used my old version offline, but when PC crashed I could get the old version to instal.
So I ended up buying FTM once more but I hung on and ended getting it at a reduced priced - I think it was almost 50% off, so keep an eye out.
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Work offline.
Keep multiple local backups of the offline original
Upload/replace any online versions with local original.
Choose yoor online visible copy from quite a few hosts ( cheap or free )
. . . . .