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General => Technical Help => Topic started by: wilcoxon on Wednesday 26 July 17 18:14 BST (UK)

Title: bbc iplayer on Android.
Post by: wilcoxon on Wednesday 26 July 17 18:14 BST (UK)

This app is driving me nuts I have registered ages ago and it worked fine on both PC and Tablet.
Now the tablet app keeps asking me to sign in, but it won`t work.
Either I get  a message "too many server redirects" or the sign in page just keeps coming back.
I uninstalled the app and reinstalled it . 
I have even changed my password  and it works on PC but not on the tablet.
Where am I going wrong ?

Samsung GT P5110  Android 4.2.2

Title: Re: bbc iplayer on Android.
Post by: Selina on Thursday 27 July 17 12:00 BST (UK)

Possibly not the same as your problem but I have to enter the password before entering my user name or I just keep getting the sign in page back.  This is on Hudl 1.

I still don't have to sign in when using my laptop, just have the 'do it later option' which vanished from Android.

I registered with the BBC some years ago but that no longer worked and I had to registered anew but as you have had it working at some point on Android it is puzzling what has happened.

Hope you get it sorted.

Selina

Title: Re: bbc iplayer on Android.
Post by: wilcoxon on Friday 28 July 17 20:05 BST (UK)

This is still not right, I set up a new account, uninstalled and reinstalled the app, yesterday it worked fine without even having to sign in. Now I have to sign in but still the same page comes back again and again. sign in - sign in.
Grrr.

Title: Re: bbc iplayer on Android.
Post by: Dyingout on Friday 28 July 17 22:54 BST (UK)

have you tried going to the app on settings and deleting all the data that should delete any cookies stored

Title: Re: bbc iplayer on Android.
Post by: wilcoxon on Saturday 29 July 17 08:30 BST (UK)

Yes,  done that. I have scoured the bbc website for a  helpline but can`t find anywhere I can ask there. I actually managed to get on the" Chat" waited 15 minutes but then got message to say no agents available.
For such a large organisation, their customer service is useless.

Title: Re: bbc iplayer on Android.
Post by: wilcoxon on Saturday 29 July 17 08:34 BST (UK)

 I mean, just what is the point of contacting them when they can`t help  ???

Still having technical difficulties?
Depending on where you've found the fault, please contact the BBC News site, the BBC World Service site, BBC iPlayer or the BBC Online website technical fault page. Unfortunately, due to the large volume of mail we receive we're unable to offer technical advice and usually cannot reply personally. However, we appreciate your efforts in keeping us informed of any errors and read all mail we receive.

http://www.bbc.co.uk/help/about/technical_fault.shtml