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General => Technical Help => Topic started by: Roobarb on Monday 21 August 17 17:29 BST (UK)

Title: Accelerometer
Post by: Roobarb on Monday 21 August 17 17:29 BST (UK)
Since the last major update to Windows I've had a message appearing on my screen when I boot up to say that the system is unable to open a program, the name of that is AccelerometerS (I think!). I'd had messages to say I needed to do a computer restart, I've done this but am still getting the Accelerometer message.

I have no idea what this program is, I looked it up but was baffled with technicalities. Can anyone please tell me if I need this program? Should I delete it or will that interfere with the working of the computer?  ???
Title: Re: Accelerometer
Post by: [Ray] on Monday 21 August 17 18:56 BST (UK)
Hi

It could be to do with the sensor in case you drop the machine?

What make/model/winver is your machine?

Ray

Title: Re: Accelerometer
Post by: Roobarb on Monday 21 August 17 19:35 BST (UK)
It's an HP Pavilion, not sure beyond that. I don't know what a winver is Ray, it's on Windows 10 if that's anything to do with it.  ???
Title: Re: Accelerometer
Post by: groom on Monday 21 August 17 19:41 BST (UK)
Googling Accelerometer gives this - which is what Ray is saying I think?

Quote
The purpose of the accelerometer. ... For example, accelerometers in laptops protect hard drives from damage. If the laptop were to suddenly drop while in use, the accelerometer would detect the sudden free fall and immediately turn off the hard drive to avoid hitting the reading heads into the hard drive platter.
Title: Re: Accelerometer program
Post by: Roobarb on Monday 21 August 17 19:44 BST (UK)
I can understand it up to the bit about the reading heads and platter!  ;)

So do you have any idea why I'm getting this message and what to do about it?
Title: Re: Accelerometer
Post by: bluesofa on Tuesday 22 August 17 22:31 BST (UK)
According to

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Accelerator-doesn-t-work-on-this-version-of-Windows/m-p/6279091#M499215 (https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Accelerator-doesn-t-work-on-this-version-of-Windows/m-p/6279091#M499215)

You may be able to fix this if you
Download and install the version of HP 3D DriveGuard on the following link.
http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe (http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81142.exe)

Though other posts such as this
https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Accelerator-Error-Message/m-p/6272904#M117424 (https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Accelerator-Error-Message/m-p/6272904#M117424)

suggest, before installing the new software you may have to uninstall the old version first, by
Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.  When this has completed, restart the notebook.

Hope that helps
Title: Re: Accelerometer
Post by: Roobarb on Wednesday 23 August 17 22:22 BST (UK)
Thank you, I'll have to take some time to study all that.  ;) :D