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General => Technical Help => Topic started by: isobelw on Sunday 01 October 17 12:38 BST (UK)

Title: Problems with Findmypast, but only on one ipad
Post by: isobelw on Sunday 01 October 17 12:38 BST (UK)

I am having problems with FindMyPast on one iPad. Home screen is fine but when I try to search for anything I get a strange screen as per photo. Site is working fine on my husband's iPad when I log in. Have tried shutting down and restarting my iPad but this hasn't resolved it. Any suggestions as to what the issue might be.
Isobel

Title: Re: Problems with Findmypast, but only on one ipad
Post by: groom on Sunday 01 October 17 12:44 BST (UK)

What happens when you click on "Looking for the old search" does that take you back to what you expect?

Title: Re: Problems with Findmypast, but only on one ipad
Post by: isobelw on Sunday 01 October 17 12:55 BST (UK)

No - I tried that but just takes me to a similar looking screen. You can input names etc and it will bring up a list of hints, but you can't open any of them up. Picture as example.

Title: Re: Problems with Findmypast, but only on one ipad
Post by: isobelw on Sunday 01 October 17 13:33 BST (UK)

Thanks for responding groom. Happily I seem to have resolved it by reloading the Google app.
Isobel