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General => Technical Help => Topic started by: Jolyon on Thursday 23 November 17 19:54 GMT (UK)
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Help please. Left my computer a short period showing normal desktop display but on return display is giant sized (desktop icons, websites, everything).
Can anybody guess what I've done, and hopefully tell me how to correct it?
Thank you in anticipation.
Jolyon
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I don't think you have done anything. I was working on my computer when suddenly everything shut down, screen went black and switched off for a few seconds then back on again and after that everything was big and I don't know what to do either. I've tried rebooting it to no avail. So, like you, Heeeelp!
Emeltom.
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Have you tried going into Display and changing it from there?
Display, click Start, click Control Panel, click Appearance and Themes, and then click Display.
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Yes and it won't let me change anything. Just tells me 100% is recommended.
Emeltom
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Have you tried the old standard sizing method: ctl and -
Added - sorry gave you the wrong sizing first of all :-[
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Thank you Emeltom & groom.
Interestingly when I discovered the situation my first reaction was to switch the computer off and back on again, and at restart Windows updates were downloading (about 75% complete I recall) but that was the first I knew of it.
I'll wait until tomorrow now hoping someone has the answer.
Jolyon
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???
Did you miss my suggestion or have you already tried that?
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Have you tried the old standard sizing method: ctl and -
Added - sorry gave you the wrong sizing first of all :-[
That works for me,my grand daughter showed me how to do it but I had forgotten so thanks for the reminder . Viktoria.
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Doesn't that only work on the site you are actually on? If I enlarge the page on here to read something and then switch to Ancestry, the text on there is normal size, but is enlarged when I switch back here. As I understand this problem, everything, including icons is enlarged.
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It's not rebooted itself in safe mode has it? I seem to recall the default resolution for that is 800 x 600. Perhaps it got itself in a muddle during a big update. To start normally you need to repeatedly press a specific key - often F2 but depends on computer - to interrupt boot sequence during startup.
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Yes Jan that's my understanding...I would go into display and reduce the screen resolution....haven't done it for a long time but I think the standard is 650.
Posts crossed.
Carol
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I had the same problem, yesterday. No 1 son was visiting so we tried changing the Display with some success with reducing the large size. But did no more about the elongation until No 2, the IT son, comes. Regards, Gazania
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If everything has increased then Jan's solution should work - the size depends on your monitor size and a recommended size is suggested - my laptop is 1366 x 768 but my desktop is different.
This is how to change in Win10 but other OSs are the more or less the same:
http://www.thewindowsclub.com/change-screen-resolution-windows-10-2
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Changing the screen resolution has worked and the print is now clearer than it was when it 'went big' so to speak. When everything enlarged the print was fuzzy round the edges.
I wonder what Windows did to have this effect on random computers.
Emeltom
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Just in case it ever happens on a Mac:
https://support.apple.com/kb/PH25175?locale=en_US
I've never had to do this on mine!
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Just in case it ever happens on a Mac:
https://support.apple.com/kb/PH25175?locale=en_US
I've never had to do this on mine!
Me neither, it does seem to behave itself better than Windows, especially Windows 10 which is the one that finally made me change!
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Seemingly Windows 10 is just replacing display drivers with what it thinks is best. Temporary fix is to roll back the driver to the previous version. How you stop Win10 forcing a new driver on you when you don't want it, I don't know.
Yay for Win8.1! :D
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Strangely this also happened me at about the same time as the OP. How odd.
I was on the phone at the PC chatting to a friend when the screen went black and came back in what looked to me like safe mode, but was a much lower resolution. For those oldies, it was a lot like looking at Windows 95.
There was some big Windows update last night which may have fixed it, but it was really annoying.
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To add a lighter note - unauthorised changes to my laptop in my absence are usually a result of a cat walking over the keyboard & function keys ;D ;D
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Very pleased to hear that it wasn't just me it happened to. Not being very computer literate I thought originally that it was something stupid that I'd done. Quite a relief to find it wasn't, for a change.
Emeltom
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Hi all,
First my thanks for trying to help but I'm a dunce where computers are concerned.
Gadget - your 'windows club' link shows a layout a little different than what I see on my computer. Your link refers to 'change - screen - resolution' which is not a problem I have, I don't think, just the size of everything.
I click on 'Display' and below that is 'Scale and layout'. Underneath that 'in Red' is 'A custom scale factor is set'. Below that an option 'Turn off custom scaling and sign out'. (Confusing).
Next down is 'Change the size of text, apps & other items' and a 'greyed out' box showing 125%.
Hope you can follow the above - at present I'm reluctant to click on anything for fear of making things worse.
Jolyon
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Next down is 'Change the size of text, apps & other items' and a 'greyed out' box showing 125%.
That looks to be where the problem is, if it's 125% rather than 100%. However if the box is greyed out, I'm not sure how you can change that. Hope someone else knows.
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This is what worked for me.
I have an ATI Radeon HD 4800 card. The resolution it and my monitor support is 1920x1080.
After whatever happened, this option was not available to me in Right click on Desktop/Display Settings resolution and the screen had gone to 1024x768.
So, I went into Device manager, found my Graphics card under display, right clicked and chose Properties.
Then, Update Driver, click on "Browse my computer for driver software", choose "Let me pick from a list of available drivers on my computer", and choose Version 8.970.100.9001 [from 13 Jan 2015].
All working fine now and I have my 1920x1080 back. Phew.
Still, a couple of hours of working time lost, which is annoying.
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I've checked other half's laptop and desktop as he had big Win10 updates yesterday but they are both still fine.
I wonder if it's only affecting some cards :-\
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Hi,
For information I contacted Microsoft help (via online chat) and established driver download problem, with Windows update yesterday, caused problem. Pleased to say I'm now back to normal.
Again my thanks to all who contributed.
Jolyon
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Hi,
For information I contacted Microsoft help (via online chat) and established driver download problem, with Windows update yesterday, caused problem. Pleased to say I'm now back to normal.
Again my thanks to all who contributed.
Jolyon
Just out of interest, how did you do it, or did Microsoft do it remotely?
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Groom,
Microsoft did it remotely.
Jolyon