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General => Technical Help => Topic started by: andrewalston on Friday 01 June 18 12:50 BST (UK)

Title: So now I know where Ancestry keeps their login server!
Post by: andrewalston on Friday 01 June 18 12:50 BST (UK)
Late yesterday evening, I lost access to Ancestry.

All of a sudden my search returned as though I was not logged in.

Attempts to log back in just returned an error of the "something went wrong" level.

This morning, I read that Amazon Web Services had a "power event" taking out some hardware in a datacentre on the west coast of the USA. This affected lots of organisations who buy into Amazon's "cloud".

The event took place at 15:13 PDT, which is 23:13 BST, just when I was dumped out of Ancestry.

You can read the story at https://www.theregister.co.uk/2018/06/01/aws_outage/

Title: Re: So now I know where Ancestry keeps their login server!
Post by: LizzieW on Friday 01 June 18 14:11 BST (UK)
I wondered what had happened, I was using Ancestry, switched to FindMyPast and then couldn't get back to Ancestry.  Decided to call it a day and went to bed.  All OK again this morning.
Title: Re: So now I know where Ancestry keeps their login server!
Post by: hallmark on Saturday 02 June 18 00:12 BST (UK)
Quote from: LizzieW on Friday 01 June 18 14:11 BST (UK)
I wondered what had happened, I was using Ancestry, switched to FindMyPast and then couldn't get back to Ancestry.  Decided to call it a day and went to bed.  All OK again this morning.


Yes Ancestry knew you were tired so they switched it off to make you go to sleep!!   ;D
Title: Re: So now I know where Ancestry keeps their login server!
Post by: a chesters on Saturday 02 June 18 00:35 BST (UK)
What this means is that Amazon does not run its "important" systems in parallel, so that if one fails, the other takes over without any loss of service.

That is how the Telstra system used to operate when they first went in for digital telephone exchanges, ALL the systems to get your call accepted and then routed to the destination were in parallel.
Title: Re: So now I know where Ancestry keeps their login server!
Post by: KGarrad on Saturday 02 June 18 07:06 BST (UK)
It's also a reminder that Ancestry is an American company! ;D
Title: Re: So now I know where Ancestry keeps their login server!
Post by: LizzieW on Saturday 02 June 18 09:57 BST (UK)
Quote
Yes Ancestry knew you were tired so they switched it off to make you go to sleep!!

On my previous laptop there was an alarm reminder which would pop up at around 11.15pm with a message "Go to bed".  No idea whether it was built into the laptop or whether it was Google.  Haven't got it on this laptop.
Title: Re: So now I know where Ancestry keeps their login server!
Post by: hallmark on Saturday 02 June 18 10:07 BST (UK)
Quote from: LizzieW on Saturday 02 June 18 09:57 BST (UK)
Quote
Yes Ancestry knew you were tired so they switched it off to make you go to sleep!!

On my previous laptop there was an alarm reminder which would pop up at around 11.15pm with a message "Go to bed".  No idea whether it was built into the laptop or whether it was Google.  Haven't got it on this laptop.


Big Brother!!   ;D ;D
Title: Re: So now I know where Ancestry keeps their login server!
Post by: ..claire.. on Sunday 03 June 18 00:52 BST (UK)

Anybody still having problems with Ancestry ?

Well I can log in, but I'm now a "Registered Guest" and can't view any records until I subscribe, even though my sub was paid last week.

I've been told to 'clear the cache', but that's not working either - it logs me into the US Ancestry site and still can't view records.

They must be having some major issues after looking at a page on FB.

Disgruntled Claire