RootsChat.Com
General => The Common Room => Topic started by: louisa maud on Friday 15 June 18 16:05 BST (UK)
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I have been away over the past week or so, I am having problems with Ancestry, baptisms not showing full info also I am having problems with clicking on info to find there is no info there at all, as an instance it might say 6 against say family trees and when I click there are none.
I am beginning to think I am losing it a bit as it is like it most of the day today, frustrating as it is
Anyone else having problems
Louisa Maud
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I am finding Ancestry too frustrating at the moment.
I am having different problems. If I try to leave a comment on a person in a tree, I can type it into the box, yet when I press the Submit button nothing happens. Similarly on another tree, I tried to delete an old comment I had left because the tree has now been corrected, it won't let me save the deletion.
Searching records for a person with name, year and place of birth, bring up people of the opposite sex and different birth places.
It also tells me there are no results when searching trees for a specific person, yet a search on just a place and surname a whole raft of trees come up with the person I am looking for.
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I have experienced the same difficulty as Louisa Maud.
Categories will show with a low number then when I click on, I get the message that there are no entries.
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I've been having problems with Ancestry for months & have complained so often that I've managed to get a free month and a 25% discount on my next sub (although that's what I got last year anyway). This was their answer exactly a month ago:
"Ancestry is updating their systems currently, which has been resulting in various technical glitches. The updates are expected to be complete by May 31st. These updates are supposed to improve and enhance the website’s functionality."
No comment :-X
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It is very frustrating to be honest, it is holding up my own research, keen to get on with a new line I have discovered and can't due to whatever this problem is
Louisa Maud
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The civil registration indexes are slightly messed up as well. They no longer display the registration quarter without looking at the image, and there is an erroneous "re-registration date" on entries that haven't been re-registered. Hopefully this is fixed, since these are crucial records.
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Someone from the society of genealogists posted this
“A major hole has appeared in Ancestry searches, which means that many of their UK parish birth records will not be found unless you search specific databases.
If you use a general Ancestry search for a birth/baptism, or even drill down to their category "Birth, Baptism & Christening", the results will only bring up records which specify a BIRTH. Those records which only specify a BAPTISM will not be found. As we know, a larger proportion of parish birth records are actually baptisms, so searches like these will miss a significant number of results.
I believe this has only happened in the last few months, during which Ancestry has been making significant changes to its IT infrastructure. I am not sure they have properly picked up on this.
If you know the likely parish, or Ancestry database collection (eg. a county parish record set) then searches of those still work fine, and bring up all the baptisms as well.
Followed by
“you can usually overcome the problem by using the 'Any event' field rather than specifying a
birth year.
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I am finding Ancestry a total chore. But I am in a Catch 22 situation as I dont want to leave because they do have many, many records that are vital, such a shame that we all have trouble using them.
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I agree with you Coombs, it is very frustrating at the moment
Louisa Maud
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The civil registration indexes are slightly messed up as well. They no longer display the registration quarter without looking at the image, and there is an erroneous "re-registration date" on entries that haven't been re-registered. Hopefully this is fixed, since these are crucial records.
It's about 3 months since I complained about the later BMD entries - those which were only computerised, so you can't check the image for clarification.
Births only have the year - they ought to show the month.
Marriages are missing the Entry Number (ignoring the fact that District Number is labelled Volume Number).
Deaths are missing the Entry Number.
When I submitted the fault report, I decribed the errors. They then asked for examples, so I described, in detail, what to type in their search boxes. They then claimed that was too complicated to follow. Really? They coudn't cope with "Enter SMITH in the surname box. Enter 1996 in the year. Click on SEARCH" ? They wanted me to give them full URLs to click through before they would do anything.
AND they made things worse. Deaths used to have the entry number shown in the box that pops up if you hover over View Record in the search results. Because it was too difficult to display the same thing in the screen which appears when you click View, they removed it from EVERYWHERE.
Other crucial fields are disappearing too. The Page number is no longer accessible in the 1891 census. They claim that this was never known, although they display it in their Ancestry-only style source reference. The US 1900 census source citations no longer mention which microfilm the records came from. The list gets longer. :'(
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Hi, thought I'd just add a link to my thread which covers some similar issues
http://www.rootschat.com/forum/index.php?topic=795519 (http://www.rootschat.com/forum/index.php?topic=795519)
I also found that the +/- year facility is working erratically, and the dates are no longer showing on baptism text pages which is completely useless!!!
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Have also just found out that their search for a surname within DNA is now not working - how are you now meant to search through three hundred matches to find a likely contact ?
Al & Al
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I have found virtually every search on ancestry is returning zero or few results, unless I go to a specific data base search.
Was wondering if it was me - then I found this thread.
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Viewing original documents is now causing trouble. Sections not visible or blurred with the error sign up every time you try.
Have tried probate, census, 1939 and photographs >:( ???
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I type in a surname and date range. It gets the lists of categories with results, and when I click it in says "no results". And that is just for starters. As others have experienced, the date range is erratic, error messages always pop up, a slow and sluggish site. You cannot use the records to their full capacity.
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As well as the various aforementioned problems with searches, another problem is the Comment system.
Rather than attempt to contact tree owners I periodically place comments on public trees, sometimes a correction, others further information for the tree owner, if I go back and find the tree has been amended I then delete my comment. Now when I try to delete comments, although the option is still there, nothing happens when I click delete.
Similarly, when I try to leave a comment, I type the information into the box and click submit, it just greys out and nothing happens.
No doubt there other problems that we have yet to find.
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Viewing original documents is now causing trouble. Sections not visible or blurred with the error sign up every time you try.
Have tried probate, census, 1939 and photographs >:( ???
I keep getting the we are having trouble, try the simple viewer, which you then click, and then it just uses the same viewer with bits unloaded again ::).
ONE PLUS POINT is that UK subscribers now seem to have access to the entire world databases, US censuses etc. - I wonder whether this a bribe so that we don't complain while they fix monumentally cocking up the software, or it's yet another thing that has broken. ???