RootsChat.Com
General => Technical Help => Topic started by: familydar on Saturday 28 July 18 13:45 BST (UK)
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More often than not when I visit FindMyPast I find I've been logged out, despite the "remember me" box being checked. Even more annoyingly, I have to re-type my email address and password each time, my computer doesn't attempt to pre-populate them in the way it does for other websites I visit regularly.
Nobody else uses my computer and I last logged into FindMyPast from another device several months ago.
If this is something that happens to others then perhaps it's just a vagary of the particular site, but I don't think it used to happen on my old computer. Assuming it's not a widespread issue, can someone tell me where is the setting I need to tweak?
Windows 10 desktop computer.
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Happens to me too. Jolly annoying, isn't it?
STG
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Likewise ;D
Kay
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It regularly happens to me on my laptop, but only occasionally on my iPad.
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Well I'm feeling less victimised now, it's evidently not personal ;D
But it does seem to be inconsistent. I wonder if FindMyPast dislikes M$? Or particular browsers? Answers on a postcard please. Or here if you prefer.
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Yes, it logs me out regularly, too.
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It does the same to me, I use chrome
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I might try an online chat about it with FindMyPast next week, just to see what they say.
My other FindMyPast issue is that if I look at, say p1 of someone's military record and then click to view p2, I just get a blank black screen with a green turning circle. My laptop's only a couple of months old, so I don't think that's the problem. Anyone else having this much fun?
STG
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Moving on to the next page is OK for me
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I am finding GRO index is throwing me out very quickly - anyone else?
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Hi
Closing of pages is happening elsewhere.
Sometimes get a window - internet stopped. I have to close the page/s, then press the internet icon and the pages come back.
Sometimes a page tells me not to proceed as site is not secure and the only option is to close the page.
Has any user of the GRO (gov.uk) site recently been asked to accept a list of GRO conditions, when logging into the GRO? Basically, it seems the GRO are saying they will not be responsible for losses. I'm left with the terrible suspicion that the GRO were very worried about hacking.
It seems a page may close, if your PC anti-virus closes it.
I'm not overriding my antivirus, I'd rather switch off my internet and try later.
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Some warnings about taking care to protect your personal information from fraud ...
https://www.actionfraud.police.uk/news/alert-fraudsters-are-recording-phone-calls-and-gaining-access-to-victim-bank-accounts-mar16
https://www.actionfraud.police.uk/news/fraudsters-are-emptying-bank-accounts-by-diverting-calls-and-text-messages-apr17
Mark
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Hi Smalltimegirl
I have same problem on FindMyPast with 2nd page sometimes 1st and then if I download to my laptop even without an image on screen it will show image weird eh what!!
FindMyPast also logs me out but my laptop does keep it so I only have to click on not write it all out.
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If your on windows 10
Click 'start menu'
Then Click 'control panel'
Either a drop down menu in the start menu list will appear or a full page will come up of items to click on
Find 'System' and click on it
On the page that comes up - Top left down menu - click on 'remote settings'
A dialog small box will appear called 'System properties"
There will be a tick box called 'Remote assistance'
Make sure the tick box is empty. (meaning no tick in the little Square box")
If the box is empty ? - then their is no official remote outside interference of your computer. ( Your internet security takes care of hackers and ports or warns of an incoming access attack)
If the remote box is empty then your problem is with FindMyPast or their website sign in access time limiter (Auto shut off)
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The "remember me" login for FindMyPast appears to last exactly 7 days.
Mine currently chucks me off about 11 a.m. on Fridays, often when I am in the middle of checking out the week's fresh releases.
The machines at my local family history society research centre suffer the same way, but most of them get hit on Wednesdays.
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I am also often a victim of the "no second page" phenomenon so glad to see I am not alone!
Dobfarm's input appears to be related to the sign in/out problem, I didn't see a suggestion yet for a solution to the no second page? The site isn't being closed completely, hence the ability to see the heading (for want of abetter word) and to download a seemingly blank page so not anti-virus.
STG - have you had a chat yet?
MaxD
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See the related thread for a solution to the second page syndrome:
http://www.rootschat.com/forum/index.php?topic=797827.new#new
MaxD
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STG - have you had a chat yet?
MaxD
Just chatted, but not entirely satisfactory ::)
I use Microsoft Edge and they suggested I try another browser, so switched to Chrome and couldn't replicate the problem with the record I chose while "chatting", so their suggestion is (a) to keep using Chrome because "Edge is tricky" ??? and/or (b) to clear my cache to see if that helps.
STG
Edited to say: Have seen the post about downloading the image (if you get the blank screen), but sometimes I just want a quick glance to see whether I want the image or not. It's a bit of a faff to have to do the download thingy when I don't always want to keep the record.
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Wonders of modern technology!
MaxD
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Have seen the post about downloading the image (if you get the blank screen), but sometimes I just want a quick glance to see whether I want the image or not. It's a bit of a faff to have to do the download thingy when I don't always want to keep the record.
If you select "Open", the file goes in your temporary files, and ought to be tidied away when you exit the browser. It then is more of a faff when you decide you actually DO want to keep it, but I don't think it is TOO bad.
Still annoying though.
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For none important browsing or does not matter if internet security is low.
I still use internet explorer with Norton security extensions for Windows 10 with the old warning ' Explains why' With Norton pop up box dialog boxes that pop up. On the to horizontal menu -ie:- File, Edit, View, Fav's, Tools , Help.
Click tools
On the down menu-Chose your options
In "Delete browsing history" a dialog box appears about website passwords
or
"In private browsing"
or
'Turn on tracking protection'
or
'ActiveX Filtering'
or
"Windows Defender SmartScreen filter"
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Put curser on top of page and mouse - Right click and activate 'Command bar'.
Another cross menu pops up
Now refined options with Windows defender and Norton (If you use Norton Security for belt and braziers protection)
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I think I may have found an answer to the problem. FindMyPast kept logging me out too, and I was also getting tired of constantly being asked to allow cookies.
Someone told me I could stop the latter annoyance in Chrome by going to Settings - Advanced - Content Settings - Allow, and adding sites I use to the list.
Since I did that, most (but not all) of the sites have stopped asking me to allow cookies, and as a bonus FindMyPast has kept me logged in for at least a week now.
I'm not sure how to achieve the same result with other browsers, but I expect there will be a similar option somewhere in the settings..
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. . . . . or just use Firefox with Ghostery?