RootsChat.Com
Scotland (Counties as in 1851-1901) => Scotland => Topic started by: Rena on Wednesday 29 August 18 15:05 BST (UK)
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Has anyone else found they've been asked to pay to see an image that they'd already paid to view?
My Yorkshire and Scottish genes hate to open my purse for something I've already bought. :(
I used to use scotlandspeople regularly, including the Wills/Probate site that eventually amalgamated with scotlandspeople and had umpteen downloads and even more searches which this newly organised website doesn't appear to reflect.
I don't like the new website but as I'm returning to a blank wall I needed to view a previously downloaded image. It took me ages to discover it wasn't in my viewed images and I've been asked to pay more credits to view. :-\
To save my blood pressure climbing ever higher, and to save the lives of my offspring, I request no charitable rootschatter suggest that I should have made backups and/or hard copies.
tsk - just the slightest thought of all the ills that have befallen my hard endeavours crouched over a computer for thousands of hours and spending hard earned cash for nought requires me to go lay down in a dark calm space.
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I suggest that you contact SP and ask them. Unlike me and other RootsChatters, they can actually do something about it, and if it's a systematic error and they correct it, it might help other people in future.
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I've just checked a couple of my saved images and can view as paid.
I did the searches again and they were noted as . (paid).
Personally I think the new website has some advantages, such as you used to pay 1 credit to see if you had the right one, then 5 to view. Now you see all the alternatives without the need to spend 1 credit.
Colin
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Has anyone else found they've been asked to pay to see an image that they'd already paid to view?
My Yorkshire and Scottish genes hate to open my purse for something I've already bought. :(
To save my blood pressure climbing ever higher, and to save the lives of my offspring, I request no charitable rootschatter suggest that I should have made backups and/or hard copies.
Hello Rena
Not wanting to make your blood boil, but you did have to institute the save process on Scotlands People.
Now to ensure they also save on the Scotlands People in your folder, there is a specific button to press, as they may not save automatically it seems.
I had an enforced break from Scotlands People, because I had no Scots to look at for a while and didn't wish to buy more credits and if I didn't buy more credits it was claimed I would lose existing credits.
I worked out my login and logged in recently, my old credits and every single image I had ever saved to my own pc for many years (right back to when I first joined) were still there on SP.
Also you are asked now somewhere on the page if you also wish to save on their site, but never trust anyone's site to save your images, I do save them on SP, but also to my own pc too.
PS I hate paying twice too!
Take care, Mark
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Hi Rena
I did lose a couple of previously paid for and saved images from the system when the change over happened. These were images from way back when. I contacted them and was given a generous number of credits.
Contrary to what Bushinn has said, I've found that a viewed image is automatically saved by the system. I had many pages of them. It's just the searches that have to be saved manually and given a title.
I suggest that you contact them and explain the problem. They are really very helpful.
Gadget
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Contrary to what Bushinn has said, I've found that a viewed image is automatically saved by the system. I had many pages of them. It's just the searches that have to be saved manually and given a title.
I suggest that you contact them and explain the problem. They are really very helpful.
About 14 years of images were saved automatically on my SP account, when I saved and named each of them to my own pc.
On the SP page now, I am also being asked to save them on SP, so I agree to save on SP too.
As Gadget suggests have a word with SP, their PC people might be able to retrieve those you have paid for?
Mark
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I've just looked and find I have 557 pages of saved images: the first dated 30 July 2003 :o
I don't believe I saved any of them manually to the system, although they were always downloaded.
Lots of £££s.
Gadget
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I have also just looked and have nearly 600 saved images(they just saved themselves!) which date back to 2004.
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Thanks for the responses everyone.
I'd already contacted the site, giving outline details of what was on the inventory image, before I queried the situation on rootschat, but was curious to know if others had had the same experience.
On one former change of contractors a couple of my saved images were listed as saved/viewed but had dropped their descriptions. I contacted SP who duly viewed and noted the situation but didn't insert the description. Those previously viewed images are still in my viewed list as:- " -- "
Gadget - same situation with me - this image was viewed & downloaded years ago and since I made that massive Mackenzie breakthrough the other week I thought I might try to ride my luck again.
I have come across some new information and am hoping to have the same luck with a David Marshall/John Crum and an Inkle Factory connection thus I'm needing the image, which lists several names, to make sure of ALL my facts.
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I have also just looked and have nearly 600 saved images(they just saved themselves!) which date back to 2004.
Thanks Carol,
My last post crossed with yours.
It seems like this missing image could be a blip in the system, as described in my last posting, I have experience of a previous blip.
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Hi Rena
Just checked and my images seem to be there back to my first in 2003, but it does say this ...
"Your saved images are stored here for easy access. Personalise an image by adding your own description." and the very first image does still open up and I can resave it if I want to pc.
Perhaps Scotlands People has a glitch, and may be able to retrieve your original account?
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There are other complaints about other pay per view sites on Rootschat (not about SP) where Membership has lapsed and their saved images and information on the pay per view site have been lost, despite them still having a log-in.
Mark
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I suggest that you contact them and explain the problem. They are really very helpful.
Gadget
I have found exactly that ... a week ago I went to look at one of my saved images, to be greeted with this message ... "Access denied : You are not authorized to access this page".
Was informed by them that this image is the only one of all my saved stuff that was affected, and their team will get back to me.
Cheers
KHP
ADDED: They even attached the image for me :D
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Hi Rena
Just checked and my images seem to be there back to my first in 2003, but it does say this ...
"Your saved images are stored here for easy access. Personalise an image by adding your own description." and the very first image does still open up and I can resave it if I want to pc.
Perhaps Scotlands People has a glitch, and may be able to retrieve your original account?
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There are other complaints about other pay per view sites on Rootschat (not about SP) where Membership has lapsed and their saved images and information on the pay per view site have been lost, despite them still having a log-in.
Mark
Thanks for checking Mark.
From the responses it appears to be just little old me that's experiencing a glitch.
I'm not too bothered about any other sites. I do have a few records in ancestry's shoebox but as they don't really have many records of the English/Welsh areas that I'm interested in I don't use it much. I might take out a subscription to ancestry if they include/increase their holdings of other areas and then by taking out a subscription I can access the savings in my shoebox.
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I suggest that you contact them and explain the problem. They are really very helpful.
Gadget
I have found exactly that ... a week ago I went to look at one of my saved images, to be greeted with this message ... "Access denied : You are not authorized to access this page".
Was informed by them that this image is the only one of all my saved stuff that was affected, and their team will get back to me.
Cheers
KHP
ADDED: They even attached the image for me :D
I'm encouraged by the response that you had KHP. Hopefully I'll get an attachment with a reply too.
Cheers, Rena
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There are other complaints about other pay per view sites on Rootschat (not about SP) where Membership has lapsed and their saved images and information on the pay per view site have been lost, despite them still having a log-in.
One of the benefits of SP not being a subscription site, perhaps?
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Hi folks,
I've had a response from scotlandspeople and have just replied answering a couple of questions they asked.
I'm bad at remembering years unless I can link it to something that happened to me personally in that year. Thus I can't recall when I joined SP or its partner site - I only remember ScottishOrigins were the first to be awarded the contract to upkeep the scotlandspeople website. My computer was frazzled by lightning and earliest dates on my current computer don't even go as far back as the year I joined rootschat to assist with family history research.
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As hinted by others - I've now been given the 10 credits to replace the inventory of my father's gt.grandfather, John Crum nailer of Calton.
Before I spent the credits I decided to see if some other Wills/Testaments that I bought and downloaded were still listed. They used to be listed but not anymore. The nailer's son was John Crum stationer of Glasgow and he named my grandfather Andrew Stephenson Dalglish Crum. One of the missing Wills linked my family to Lillias Dalglish (ms Crum) who named two cousins, one being John Crum stationer of Glasgow and another Crum, printer, living in Ayrshire. I already had Lillias in my tree as being dau of William Crum who called himself a merchant in Glasgow but from his adverts looked more like an ironmonger's shop and he also was a son of John the nailer.
I thought my list of saved & paid for searches was rather short but wouldn't have known which specific purchased documents were missing if I hadn't decided to have another attempt at linking my family to some David Marshall and Millar families, which wasn't possible at my first attempt over a decade ago.
Onward and upward.