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General => Technical Help => Topic started by: a j bayram on Saturday 13 October 18 16:01 BST (UK)

Title: Mac Desktop/Brother Scanner Problems.
Post by: a j bayram on Saturday 13 October 18 16:01 BST (UK)
I am having problems reconnecting my scanner to my computer after maintenance.

It's a Brother DSmobile 820w scanner and Mac running MacOS Mojave 10-14 (I upgraded hoping that would help but, no).

It appears to download from the Brother website and install but, upon opening for use says "incomplete or missing".

Suggestions appreciated.

Regards, Andy.
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: hallmark on Saturday 13 October 18 16:03 BST (UK)
Troubleshoot it??

http://www.rootschat.com/forum/index.php?topic=801756.0
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: a j bayram on Sunday 14 October 18 11:06 BST (UK)
Thanks for the info but, still no further forward. 

Will investigate further in case I've missed something.

Regards, Andy.
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: hallmark on Sunday 14 October 18 11:09 BST (UK)
If it were me....  I'd remove Scanner from list, then add it!
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: Calverley Lad on Sunday 14 October 18 19:17 BST (UK)
I'm with hallmark on that!
Uninstall the printer/scanner then after a reboot install as a new installation.
 Brian
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: a j bayram on Monday 15 October 18 07:16 BST (UK)
Thanks, I shall perservere.

Regards, Andy.
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: purlin on Monday 15 October 18 18:28 BST (UK)
I wonder do you have the correct driver.  It could be the present driver you have is not compatible with updated Os v10.1.4.  You would have to match the driver to your particular model  It should be a a TWAIN driver.

Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: a j bayram on Friday 19 October 18 10:07 BST (UK)
Have finally been informed by Brother that the driver for this will not be available until late October.  Thank you for your trouble.

Regards, Andrew.
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: purlin on Friday 19 October 18 15:13 BST (UK)
Not too long to wait, fingers crossed it will do the trick.

Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: hallmark on Friday 19 October 18 15:41 BST (UK)
It worked before didn't it??

Must have had a Driver if it did.


I'd certainly remove it, then install it again but up to you!
Title: FREE Mac Scanner Solution
Post by: Colin Y on Saturday 02 February 19 16:42 GMT (UK)
Go to Hamrick.com.

He produces Vuescan.

The website will show whether your specific scanner will support it.

If it does go for it. Its FREE and is regularly updated.

Nice piece of software which as a long time user (Apples/Macs since 1977)

ColinY
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: Colin Y on Saturday 02 February 19 19:13 GMT (UK)
Try https://www.hamrick.com/vuescan/brother.html

Read what it says - they are very confident it will work with Brothers - list lots but not yours... yet?

Colin
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: a j bayram on Monday 04 February 19 10:38 GMT (UK)
Noted and hopeful of a total resolve.

Many thanks, Andrew.
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: Colin Y on Monday 04 February 19 10:40 GMT (UK)
You are most welcome. Letme know that it works OK.

Colin
Title: Re: Mac Desktop/Brother Scanner Problems.
Post by: japeflakes on Tuesday 05 February 19 11:32 GMT (UK)
https://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=ds820w_all