RootsChat.Com
General => Technical Help => Family History Programs, Tree Organisation, Presentation => Topic started by: SmallTownGirl on Friday 16 November 18 17:39 GMT (UK)
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… take me to Ancestry.com.
I "stay" logged in to Ancestry.co.uk,rather than doing it each time I visit, and when I try to search, say, military records, I put the details in of the peep I'm looking for and click Search. It sometimes takes me to Ancestry.com and wants me to log-in again. Sometimes I can go backwards and find I'm back at co.uk but sometimes not, so I have to click on the Ancestry logo (top l/h corner) to get back to the Home Page and try again.
It's a real pain in the do-da.
Is it just me, or is this sort of thing happening to others?
Thanks
STG
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You're not alone, it keeps happening to me too.
Actually Ancestry is being a pain in many other ways at the moment
Jan
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Having the same problem asking to log in and to subscribe also other issues with Ancestry don't know what's going on ::)
Rosie
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That's been happening to me for ages. It also happens when I search through Family Tree Maker.
I'm also getting lots of Error 404 File Not Found and Sorry , page not available. If you contact Ancestry I am sure they will say that it's your settings , or something similar , but , on past experience I would say it's a mistake to change anything , best to wait and hope it improves.
Not a good standard of service though !
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I'm also getting lots of Error 404 File Not Found ...
Me too, but I've always been able to go one click backwards then when I try to view the page again, it miraculously appears ???
Grrrr!
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that error file is driving me nuts
xin
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I am also having endless problems with Ancestry, telling me to log in etc when I am already logged in, it is driving me up the wall.
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...teach me new languages.
Very random, I know, but recently, results of searches have included descriptions in a different language (not always the same one either).
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...teach me new languages.
Very random, I know, but recently, results of searches have included descriptions in a different language (not always the same one either).
Qué? (see what I did there? ;D )
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It is getting increasingly hard to tell the difference between Ancestry bugs and features.
Martin
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Am I missing something?
Ancestry is behaving very nicely for me. I have the international membership and it always opens in .co.uk
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I have no technical know how to speak of but it seems to me that the error 404 message on Ancestry (rather like the "Oops" Page on FindMyPast) is appearing when I am being too quick to click before the previous operation has fully finished!
William
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I also have international sub again, I also get the 404 error
My theory on the being taken to the .com site is...
They (Ancestry) are trying to take out more and more records from the uk only sub and making it unavailable unless you have the international sub in an attempt to get more money out of us. Fold 3 (most military records) is only available in the most expensive package. They give out free days on occasion which means they have to switch back on occasion, it’s this process that’s getting their knickers in a twist as they have over complicated the whole “who can access what” process.
I personally think the whole of Ancestry has got so large and cumbersome it’s now at the point of becoming totally unmanageable.
Hope they realise they are biting the hand that feeds them ::)
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Well it seems to be something that you all have in common and I don't. For Genealogy, I usually use Win 10/Firefox and clear cache and history regularly. I use my Mac mainly for image processing, but haven't had any problems on it when accessing either Ancestry or FindMyPast.
??? ??? ???
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It feels [to me] as if it's certainly worse since last weekend's Fold3 "free" offer.
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I've just crafted what I thought was a well-phrased message to another Ancestry user (we have messaged each other before) and clicked Send only to get a pop-up from Ancestry saying "Can't send your message now". After closing the pop-up, the message has disappeared, so if I want to send it I'm going to have to start from scratch. Arghhh!
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Well it seems to be something that you all have in common and I don't. For Genealogy, I usually use Win 10/Firefox and clear cache and history regularly. I use my Mac mainly for image processing, but haven't had any problems on it when accessing either Ancestry or FindMyPast.
??? ??? ???
I have to say the same. I use Win7/Opera and haven't had any problems with either Ancestry or Find My Past so maybe it is a specific operating system/browser problem.
Pheno
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I, too, don't have any problems at all.
Still logged in to .co.uk; no "404" errors at all?
I'm using Firefox (latest version) on Windows 7.
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That's been happening to me for ages. It also happens when I search through Family Tree Maker.
I'm also getting lots of Error 404 File Not Found and Sorry , page not available. If you contact Ancestry I am sure they will say that it's your settings , or something similar , but , on past experience I would say it's a mistake to change anything , best to wait and hope it improves.
Not a good standard of service though !
They usually blame the browser you are using and suggest you try another
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https://support.ancestry.co.uk/s/article/Recommended-Web-Browsers-UK-SF-3742
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I have Windows 7 and I've tried different browsers - using Google Chrome at the moment. It doesn't seem to make any difference which one I use.
At least it works part of the time ;D
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I personally think the whole of Ancestry has got so large and cumbersome it's now at the point of becoming totally unmanageable.
Hope they realise they are biting the hand that feeds them ::)
Funny you should say that -- because that is how I felt the other night... working a family (I have the Whole sub too :) ) that were definitely LEICESTER and they were throwing the lot at me.. NOT in HINTS in BMD searches.. from Leic to Timbuktu and back.. ridiculous.
xin
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…...move where my ancestors are from. For years now it has tried to flip my locations to the US. Now they have moved my Dad's death to Edinburgh, the opposite side of the country from where he did die. By this I mean how they've indexed the actual record not that they've changed what I typed in my tree. I complained but apparently I just don't understand Scottish geography.
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They must just like Pheno, Kevin and me ;D
Seriously, if there was a problem with Ancestry, it would affect all of us. Many do not have a problem, many do, so what are the ones who have problems do that the ones who don't do?
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…...move where my ancestors are from. For years now it has tried to flip my locations to the US.
Ancestry, being a US company, will do that if you fail to add a country to the placenames in your data?! ::)
Being originally from Somerset, if I don't add ", England" Ancestry assumes I mean Somerset, New Jersey or Somerset, Pennsylvania.
Likewise, if i put Suffolk, Ancestry will assume I mean Suffolk, Virginia, or Suffolk, New York.
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…...move where my ancestors are from. For years now it has tried to flip my locations to the US.
Ancestry, being a US company, will do that if you fail to add a country to the placenames in your data?! ::)
Being originally from Somerset, if I don't add ", England" Ancestry assumes I mean Somerset, New Jersey or Somerset, Pennsylvania.
Likewise, if i put Suffolk, Ancestry will assume I mean Suffolk, Virginia, or Suffolk, New York.
When I fixed it the first time I made sure I had the full place name. It still glitches now and again.
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When Ancestry gets overloaded, the site tries to divert processing by shifting requests to "free trial" "subscribe" or "error 404" pages.
404 result can be cleared by hitting refresh - my record is current 14 attempts in a row.
The other results mean that they have thrown away the data you sent them.
This all happens because the servers they use are overloaded. I know they use Amazon Web Services to deal with logins, but I'm unsure where the databases and the code to display them sit. You can just buy extra capacity in Amazon's cloud, but they might have problems with database searches which are not as easy to buy their way out of.
Unfortunately it's not possible to guess when peak demand will be. The same code is used for all the various .com, .co.uk, .com.au etc versions around the world. Demand may go up or down depending on other events. For example, US demand might go up on Thanksgiving because everyone is thinking about family, or down because they are busy actually talking to real people.
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I sometimes open ancestry.co.uk using chrome/incognito window or Firefox/new private window - this starts a brand new session and your cache will not interfere. Worth a try. My problem is that I sometimes get transfered to ancestry.com.au which they say is the same but it isn't.
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My subscription is .uk but I sometimes get the message:
'You're trying to get into .uk but we know you're in Australia and we are all-powerful, so off to .au you go because we know best'
- or words to that effect ::)
In that pop-up message, below the prominent link to .au, is a fainter link to .uk which I select and then all is as it should be. Wasn't there a saying in the olden days about the customer always being right, or did I dream it :-\
Carol