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General => Ancestral Family Tree DNA Testing => Topic started by: Nova67 on Monday 19 November 18 07:50 GMT (UK)

Title: Ancestry DNA access not working
Post by: Nova67 on Monday 19 November 18 07:50 GMT (UK)
Trying to access my DNA results on Ancestry after someone asked me to checkout a match and I cannot access them.  All I am getting is an advertisement to try DNA testing! I am a regular user of these results, not a newbie. I manage multiple results.
Even looking at profile pages, I am just getting another ad.
Title: Re: Ancestry DNA access not working
Post by: Nova67 on Monday 19 November 18 08:53 GMT (UK)
Now working again.
Title: Re: Ancestry DNA access not working
Post by: hurworth on Monday 19 November 18 09:15 GMT (UK)
I'm in now, but this same issue was very annoying earlier this evening.
Title: Re: Ancestry DNA access not working
Post by: Nova67 on Monday 19 November 18 09:21 GMT (UK)
Thanks for reply. Found it quite odd. Glad it wasn’t just me.
Title: Re: Ancestry DNA access not working
Post by: sugarfizzle on Monday 19 November 18 10:58 GMT (UK)
Me as well. I was getting very annoyed. But back in now, happily!

Regards Margaret
Title: Re: Ancestry DNA access not working
Post by: Nova67 on Monday 19 November 18 11:16 GMT (UK)
Technical glitch. Wonder if anyone contacted them, or figured out for themselves? I find that when I use my tablet that I keep on hitting the DNA discount banner instead of the results. They are determined to get me to get even more of my family to test! ;D
Title: Re: Ancestry DNA access not working
Post by: sugarfizzle on Monday 19 November 18 11:30 GMT (UK)
I googled it and one suggestion was to sign out, then in again, or use a different browser - neither of these suggestions worked.

I, too keep ordering another kit in error. Frequently have to empty my basket!

Regards Margaret
Title: Re: Ancestry DNA access not working
Post by: Jill Eaton on Monday 19 November 18 12:37 GMT (UK)
I haven't been able to access mine for a couple of weeks now. So frustrating as I've no idea if I have new matches or not!
Title: Re: Ancestry DNA access not working
Post by: Nova67 on Monday 19 November 18 19:15 GMT (UK)
Gosh, for weeks!!! Have you contacted them?
Title: Re: Ancestry DNA access not working
Post by: haliared on Tuesday 20 November 18 17:55 GMT (UK)
This keeps happening to me too, and my matches are not working properly.
My DNA and one of my parents DNA are coming up as NO SHARED MATCHES!
I have reported it to Ancestry but the more people report the problems directly to ancestry, the more they will take it seriously and do something about it.
Title: Re: Ancestry DNA access not working
Post by: Jill Eaton on Wednesday 21 November 18 12:34 GMT (UK)
Quote from: Nova67 on Monday 19 November 18 19:15 GMT (UK)
Gosh, for weeks!!! Have you contacted them?

I will do but at the moment I've only access to my work PC during lunch breaks as I'm moving house and my own PC is packed away. I do wonder if it's the browser on work PC that is the problem.
Title: Re: Ancestry DNA access not working
Post by: Gadget on Wednesday 21 November 18 12:44 GMT (UK)
I'm confused about all the problems that people are raising on this and other threads about access to Ancestry. I might have not checked my DNA page when others found it down recently but, otherwise, I've not had any problems with the site for months.

Gadget

added - haliared -some people have suggested that  refreshing the page cures the problem.
Title: Re: Ancestry DNA access not working
Post by: Gadget on Wednesday 21 November 18 12:46 GMT (UK)
Just seen that you're accessing from work, Jill - some orgs do prevent access to sites such as Ancestry.

Gadget