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General => Technical Help => Topic started by: sarra on Thursday 20 December 18 23:24 GMT (UK)
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Please could some kind person help me.
The above mouse has become frozen. I'm able to sign on - by using the up and down keys, but that's all I can do.
I have checked everything I can think of to fix it, like changing the batteries.
The mouse seems to be still alive because the light is on, but it won't move.
Would appreciate help to get it moving.
Sarra :)
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Have you re-activated the receiver that plugs into your PC? There is usually a button you press to "re-introduce" it to the mouse
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Yes :)
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I've got the 5000 and very very occasionally it freezes - I take the batteries out and then put them back in and it bursts back to life. I used to have an older MS wireless mouse (can't remember the number) and the same thing worked.
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The only maintenance you can do is to replace the batteries with new ones, and clean any dirt/fluff around any sensors.
If you've done that and it's still freezing then it's time for a new mouse.
Consider a wired one if possible as they're more reilable.
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MS community: Suggestion
Run Hardware troubleshooter and check if it helps.
Open up this location: Control Panel>Hardware and Sound>Devices and Printers.
Now right click on "Microsoft Wireless Transceiver" and hit "Properties".
Click on the "Hardware" tab, click on the driver and hit "Properties" down in the left corner.
Click on the "Hardware" tab and click on "Change Settings" down in the right corner. Now click on the "Driver" tab and then on "Update Driver Software"
Click on "Browse my computer for driver software" and then on "Let me pick from a list of device drivers on my computer".
Now click on the driver "USB Composite Device" and click continue.
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I have been able to fix this problem before - by replacing the batteries. However it seems this time it will not work.
I'm unable to try the suggestion from the Microsoft community - because I can't get to open the Control Panel.
Looks like I will have to go and get another mouse.
Many thanks to you all.
Sarra :)
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May be completely unrelated but based on experience. I presume the mouse communicates with a dongle that's plugged in to a usb port. Have you tried plugging it in to a different one?
Jane :-)
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Jane,
I'm not very techie minded - however I did read about that USB port. I think it is the receiver that is plugged into the usb port (I followed the cord to the port. :)
I tried another port and then the receiver did not work at all. Not sure how many usb ports I have and what they all do.
Sarra :)
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I had a wireless mouse & keyboard that came this desktop all in one computer bought 2011 and was forever changing or charging batteries, so I went back to an old wired keyboard I had in the loft and bought a couple cheap wired mouse's from Asda supermarket (UK) (one as a spare). Computing was much more relaxing after that and I was not in a bad mood at the top of the tree fiddling with batteries.(Also direct wired is safer that wireless.)
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dobfarm,
I think I may give that ago. I'll hunt around and see if I can find my old wired mouse/keyboard.
Thanks - Sarra :)
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Dear Helpers,
I've solved my problem - went out and bought a new keyboard and mouse (not a Wireless one).
Just wondering how I will manage when I have to plug in a USB to save items to - because I only have two USB ports and they are now taken up with the mouse/keyboard :).
Sarra
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Dear Helpers,
Just wondering how I will manage when I have to plug in a USB to save items to - because I only have two USB ports and they are now taken up with the mouse/keyboard :).
Sarra
Get an Adapter with 2 or more USB ports.
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Dear Helpers,
Just wondering how I will manage when I have to plug in a USB to save items to - because I only have two USB ports and they are now taken up with the mouse/keyboard :).
Sarra
Get an Adapter with 2 or more USB ports.
4 or 5 - USB port adaptor are about best for a desktop as size wise to hid behind a computer
(Don't forget you lose a USB port in your computer with adaptor cable USB male plug - so a 5 female adaptor gives you 4 new female ports)
Similar to one in the link (prices may be different in Australia but open or indoor market stalls usually sell them cheaper-Well in the UK they do)
https://www.currys.co.uk/gbuk/computing-accessories/computer-accessories/power-and-cables/external-usb-hubs/advent-atyc4hb16-usb-type-c-to-usb-3-0-4-port-hub-10140603-pdt.html
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Thanks for those suggestions.
Will have a look for them when I next go shopping. In fact I think I will try shopping on-line for them now.
Sarra :)
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Not many people realise that you can cascade USB devices - you can have up to 127 devices plugged in to a single port.
A USB hub counts as one device, so you can't have 127 mice plugged in and working at the same time.
You can plug in multiple mice though, and they all work - having a second, wireless, mouse plugged in and having "power battles" was a trick regularly played in one office I used to deal with.
There is a limit on the power available, so if you want to run, say, two USB external hard drives, a USB hub with its own power supply would be the best option. Mice and keyboards use very little power though.
One of the keyboards I have has its own USB hub built in, but it is quite old and only supports slow devices.