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General => Ancestral Family Tree DNA Testing => Topic started by: Ruskie on Monday 24 December 18 11:18 GMT (UK)
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I wonder if anyone who knows their way around My Heritage would be kind enough to help me with an issue I am having with the site.
I have just uploaded my father's raw data from FTDNA to My Heritage, and am managing both his and my kits.
My problem is that I can't find out how to view his matches.
Under "DNA" is a pull down menu. If I select "manage DNA kits" I can see both of our details including kit numbers. Both say "results are ready". However when I click on the three dots beside his name and select "view DNA results" I just see my own results not his. I was not given the option to have a different email address or password for his account, so if I log out of my account I cannot log into his, as he doesn't have one.
Where are his results hiding? Have I done something wrong? I realise that My Heritage are now charging to use the Chromosome Browser and some other features that used to be free up until a couple of weeks ago. Is this the problem? Can't I view anything on his account until I pay up?
I have looked in the help section which tells me that to view other accounts I need to "select another person" from the drop down menu. I have looked everywhere but cannot see "select another person" on any of the drop down menus. :-\
My Heritage do not seem to have an option to contact them via email (my preferred method), only phone, and I do not want to ring them so close to Christmas, hence posting this question here.
Help please! :)
Thanks a lot. :)
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I manage my husband's DNA at my heritage, but have done so for a while, not sure how the new changes would affect things.
On home page I get the option to
Manage DNA accounts
Choose his name
Presented exactly the same as my matches are.
When did you upload? If within the last day or so, his results might not actually be ready.
Regards Margaret
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Thanks Margaret. At least I know I am looking in the right place.
I uploaded his raw data on December 19th, so that's five days ago. Under "status" it does say "results are ready". :-\
My daughter uploaded her father's raw data about five days ago too and under "status" his still says "in progress - results expected in 1 to 2 days", so I presume mine are "ready" if it says they are "ready."
I was puzzled by the help section telling me to "select another person" from a drop down menu which doesn't seem to exist. (I've just spent ten minutes trying to find this again, but of course I can't .... ::) )
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Just looked again to confirm.
Even if I select my own matches, it gives me the option at the top of the page to 'Select another person'
Regards Margaret
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Can I ask what page you are on Margaret?
Whereabouts at the top of the page is "select another person"?
Thanks again. :)
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According to what I have read, since "the changes" you are still supposed to get DNA matches but have to may for the following ....
As I am in Australia it will cost me a one time payment of AU$39 to "unlock":
Ethnicity estimate
Chromosome Browser
Trees of DNA Matches
Shared DNA Matches
Shared ethnicities
Shared ancestral places
There's not much left that you get for "free" - apart from DNA Matches, and I don't know where mine are! >:(
I do like My Heritage so although it grates a bit I am willing to pay to unlock what was free a couple of weeks ago, but not unless I can find these matches first ....
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DNA matches
You currently have 500+ matches
View matches or Manage All kits
Whether I choose mine or my husband's, it has the name at the top, followed by 'Select another person'.
Regards Margaret :) :)
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Ruskie, It looks like you have to pay to see matches as well then.
Pay for
Ethnicity estimate
Chromosome Browser
Trees of DNA Matches
Shared DNA Matches
Shared ethnicities
Shared ancestral places
Regards Margaret
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I found this list (of what you still get for free) on the My Heritage Blog:
Receiving DNA Matches Matches with other people who share DNA with you — your relatives through a common ancestor — in our huge database that is about twice the size of GEDmatch + Genesis combined.
FREE
Exporting DNA Matches Export a list of your DNA Matches.
FREE
Contacting DNA Matches Contact your DNA Matches for collaboration.
FREE
Shared ancestral surnames A list of Common ancestral surnames for every DNA Match.
FREE
:-\
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I just found "select another person" - I selected my father's name. Then I was shown my own DNA matches, not his. :(
Another odd thing, is that he does not appear in my DNA matches. He should be number one or number two under my daughter on my list of matches.
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According to what I have read, since "the changes" you are still supposed to get DNA matches but have to may for the following ....
As I am in Australia it will cost me a one time payment of AU$39 to "unlock":
Ethnicity estimate
Chromosome Browser
Trees of DNA Matches
Shared DNA Matches
Shared ethnicities
Shared ancestral places
There's not much left that you get for "free" - apart from DNA Matches, and I don't know where mine are! >:(
I do like My Heritage so although it grates a bit I am willing to pay to unlock what was free a couple of weeks ago, but not unless I can find these matches first ....
Twas you who said it! I haven't looked it up at all. :)
Regards Margaret
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I just found "select another person" - I selected my father's name. Then I was shown my own DNA matches, not his. :(
Another odd thing, is that he does not appear in my DNA matches. He should be number one or number two under my daughter on my list of matches.
In that case, I suggest you check back later, unless of course, it's one of those nasty surprises you hear about (only joking, I think).
Come what may, you as manager should have access to his results. Leave it a day perhaps (enjoy yourselves tomorrow!!) and contact them on Thursday.
Regards Margaret
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DNA matches
You currently have 500+ matches
View matches or Manage All kits
Whether I choose mine or my husband's, it has the name at the top, followed by 'Select another person'.
Regards Margaret :) :)
I followed this. My father gets my matches, but I am not one of them.
I get my matches, but my father is not one of them.
Oddly though, we both have different numbers of matches though the first page of matches are the same for both of us ....
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Haha, no all is as expected - we match on FTDNA. ;) I think I will leave it to see if something miraculous happens, and try contacting them by phone next week some time.
Thanks for your help and patience. :)
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Odder ....
I just logged into my daughter's My Heritage account, and my father is top of her list of matches. BUT. He is noted as Father NOT grandfather and ALL of his "shared dna","shared segments" and "largest segment" is exactly the same as mine.
I am second on her list of matches.
:(
I think I am going to have to leave this for now. There is obviously something wrong here.
Added. On FTDNA they are noted as estimated grandfather and grandchild.
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Something has definitely gone wrong, I hope you can sort it out.
However, I found this -
https://blog.myheritage.com/2018/12/starting-today-new-dna-upload-policy/
'DNA uploads made on or AFTER Dec 16, 2018
Shared DNA Matches - A list of the relatives shared in common between the two sides of a DNA Match will require a subscription or unlock fee.'
However, both you (as you, not as him, IYSWIM) and your daughter should be able to view his results, as should other people, or there will be no point at all in uploading there.
But you will have to pay the unlock fee to view them, unfortunately. :(
Regards Margaret
Modified. You should still get his matches names for free, just not the shared matches with other people and yourself.
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Thanks for your continued interest Margaret. :)
What is the difference between this, which requires a fee to "unlock":
Shared DNA Matches - A list of the relatives shared in common between the two sides of a DNA Match will require a subscription or unlock fee.'
And this which is "free":
Receiving DNA Matches Matches with other people who share DNA with you — your relatives through a common ancestor — in our huge database that is about twice the size of GEDmatch + Genesis combined.
I would have thought that my father shares DNA with me therefore we should show in each other's matches.
Oh dear, who knows ... it's all a bit a a pain. I am kicking myself that I did not test and upload his results sooner. >:(
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Are you at Ancestry? Same works with my heritage and FTDNA, slightly differently
You automatically get matches, I have several thousand, about 200 are 4th to 6th cousins or closer.
At My heritage the same should and does apply.
You can click on 'Shared matches', for 4 to 6 cousins you get a list of matches who share the same DNA as you.
At my heritage you automatically see shared matches, some of whom are pretty remote.
I presume you should be getting the matches with your father, but not the shared matches with others.
You should show up as match to each other, and you should be able to see shared matches with him, eg your daughter. From his 'account' he should show up as a match with you, but not able to see who else matches, eg your daughter.
That is, as far as I can make out!!
Happy Christmas
Regards Margaret
:) :) :)
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Oh dear Margaret .... :-[
I now know what went wrong. I uploaded my raw date (for a second time) instead of my father's. We both have the same first initial and surname so when I searched for the raw data files on my PC I uploaded mine by mistake. I feel such a fool. :-[
Sorry for wasting your time.
PS. My daughter discovered my error. She has sorted it out for me now. :-[
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;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
On second thoughts, for wasting my time and energy at this festive time of year..
>:( >:( >:( >:( :( >:( :( :(
Enjoy what's left of Christmas, good job you didn't ring to give them an earful.
;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D ;D
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I know I know ... I feel bad that you wasted time on this. :'(
And yes. So glad I didn't embarass myself even more by ringing them. :-[ It's bad enough that this thread has been viewed 225 times. :-[
;)
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I know I know ... I feel bad that you wasted time on this. :'(
And yes. So glad I didn't embarass myself even more by ringing them. :-[ It's bad enough that this thread has been viewed 225 times. :-[
;)
No need to apologize. Sorry to say I laughed heartily when I saw your explanation when I woke up in the early hours, nearly woke my husband up as well!! It's the sort of thing I would do in my advancing years, in many ways this has come too late for me. In a couple of years time in the nursing home my family might try to stimulate a spark of interest in me by talking about DNA and family history, whilst I look on blankly!! And you might be in the next room and be equally oblivious.
What's that you say, you are only in your 50s? In that case, it puts a different reflection on things. Apology accepted. It's your daughter you need to explain to!!
:D ;D ;) :D ;) :D
Enjoy what's left of Christmas, I have spent little time on it really, you must have spent hours!
Regards Margaret
225 viewers - not very many. Change the title to" My Heritage question - Managing more than one kit MUST READ" Don't worry too much, it's already gone up to 250, and only one of the extra is mine!!
:D
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Margaret, I don't want to reply to this because I want the thread to fall off the bottom of the page.
;D