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General => The Common Room => Topic started by: jillruss on Wednesday 02 January 19 15:13 GMT (UK)

Title: FindMyPast - viewing census originals
Post by: jillruss on Wednesday 02 January 19 15:13 GMT (UK)
I've tried viewing several census originals this afternoon - various years - and they all seem to have had the right hand side 'cut off'. I can't see the 'where born' column at all.

Is it happening to anyone else or have I got problems with my computer? I think it must be just FindMyPast because Ancestry is fine.
Title: Re: FindMyPast - viewing census originals
Post by: tillypeg on Wednesday 02 January 19 15:19 GMT (UK)
Having exactly same problem looking at parish registers..... what has happened?  Have to download the image and look at page that way.
Title: Re: FindMyPast - viewing census originals
Post by: Gadget on Wednesday 02 January 19 15:19 GMT (UK)
Just tried one and it's as you say. I then went in and clicked on my records and then chose to view the record on the Microsoft Viewer (Twinui default viewer) and it came up OK.
Title: Re: FindMyPast - viewing census originals
Post by: jillruss on Wednesday 02 January 19 15:30 GMT (UK)
I've emailed them to alert them to the problem and got the usual 'holding' acknowledgment.

Hopefully they'll put it right asap.

It does seem a strange problem to have, though!!
Title: Re: FindMyPast - viewing census originals
Post by: rosie99 on Wednesday 02 January 19 15:32 GMT (UK)
I was looking at a passenger list this afternoon and that had the bottom chopped off.  It was alright this morning when I first looked at it. When I tried to report the error that page showed the full document
Title: Re: FindMyPast - viewing census originals
Post by: MaxD on Wednesday 02 January 19 16:15 GMT (UK)
Had the same thing (bottom chopped off -painful) with a GRO overseas index page.

Max
Title: Re: FindMyPast - viewing census originals
Post by: Gadget on Wednesday 02 January 19 16:16 GMT (UK)
I've just asked them whether someone has been playing with their viewer.
Title: Re: FindMyPast - viewing census originals
Post by: Top-of-the-hill on Wednesday 02 January 19 16:40 GMT (UK)
  I can only see a quarter of the census page. Reported it.
Title: Re: FindMyPast - viewing census originals
Post by: Jomot on Wednesday 02 January 19 17:36 GMT (UK)
Phew.. glad its not just me. 
Title: Re: FindMyPast - viewing census originals
Post by: Gadget on Thursday 03 January 19 13:52 GMT (UK)
Now seems back to normal  :)