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General => The Common Room => Topic started by: Romilly on Thursday 07 March 19 19:37 GMT (UK)

Title: What's happened to Thru-lines on Ancestry?
Post by: Romilly on Thursday 07 March 19 19:37 GMT (UK)

Does anyone know what's happened to the Thru-lines (Beta) option on the Ancestry DNA Page?

Mine seems to have disappeared, and reverted back to the DNA Circles option!

I really liked it, and have made lots of discoveries from it, - it showed you which mutual ancestor you had in common with your DNA Matches...

I hope that it comes back soon!

Romilly.
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: hurworth on Thursday 07 March 19 19:47 GMT (UK)
They seem to come and go.  I couldn't see any for a while yesterday.
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Romilly on Thursday 07 March 19 19:53 GMT (UK)

I hope that they fix it soon, - I've made some major breakthroughs from it.

Romilly.
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: angelfish58 on Thursday 07 March 19 19:56 GMT (UK)
I had trouble earlier but then noticed that I'd been moved to ancestry.com, when I changed back to .co.uk ThruLines were back. I had no bother at all with the ancestry app on my tablet during all this.
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: sugarfizzle on Saturday 09 March 19 07:04 GMT (UK)
Something strange is happening at Ancestry.
With DNA sometimes I get Thrulines, sometimes I get circles, sometimes I can't access my matches at all - Error message 400. The site generally is now acting the same way on Chrome, sometimes accessible, often not.

It is fully accessible in incognito mode, and on Firefox.

Elsewhere, someone has suggested clearing the cache, but this means all my saved passwords will go.

Regards Margaret

Modified

https://dna-explained.com/2019/03/08/ancestrys-disappearing-thrulines-now-you-see-them-now-you-dont/
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Romilly on Saturday 09 March 19 09:10 GMT (UK)

Yes, - I'd found that too Margaret.

I've gone through all the steps, and I've cleared all my downloads, but it's still problematic:-(

I can't get on my Matches page at all !

Romilly.
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Gadget on Saturday 09 March 19 09:25 GMT (UK)
It's specific Ancestry cookies that are supposed to be deleted not cache.

I use Firefox and haven't had any disappearances or problems but all I get is the snip below, no Circles. I made my tree private/unsearchable to see what happened but it still comes up with the same little box!

I'm assuming that they'll get there eventually.

Gadget
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: sugarfizzle on Saturday 09 March 19 10:37 GMT (UK)
Thanks Gadget. I realised that after reading 'DNA explained' blog which is why I modified my message.

Haven't tried it yet, as I am out and about, will have a go later.

Regards Margaret
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Romilly on Saturday 09 March 19 10:57 GMT (UK)

Well, as per the instructions from Ancestry, I cleared everything, shut down my Tablet and rebooted, - and...

It still doesn't work!!

I just get a message saying, 'This page isn't available'.

Romilly :-(
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Gadget on Saturday 09 March 19 13:23 GMT (UK)

Romilly - try it with Firefox.
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Romilly on Saturday 09 March 19 13:46 GMT (UK)

Thanks Gadget, - I just tried, - and it works with Firefox!!

And I have more ThruLines...

Romilly :)
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: Gadget on Saturday 09 March 19 17:11 GMT (UK)
Good old Firefox :D
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: lisalisa on Saturday 09 March 19 17:35 GMT (UK)
it all seems very erratic at the moment, for the last couple of days, scrolling wasn't working, so it was only showing 3 4th to 6th matches, before starting on distant, but not 'scrolling' on further.
no info or icon for trees at all on the shared matches beta screen.

as there seems to be something different either not working or not there every day, I'm inclined to think it's 'them' (not us)  :)
Title: Re: What's happened to Thru-lines on Ancestry?
Post by: melba_schmelba on Saturday 09 March 19 17:58 GMT (UK)
Some interesting videos on Thrulines by a new genealogy youtuber


https://www.youtube.com/channel/UCUdPp7Zk49yj4OL1gP8HkvA/videos (https://www.youtube.com/channel/UCUdPp7Zk49yj4OL1gP8HkvA/videos)


As you will see his impression of the new feature goes steadily downhill with each video :D