RootsChat.Com
General => Ancestral Family Tree DNA Testing => Topic started by: jillruss on Wednesday 24 April 19 17:33 BST (UK)
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I think I've broken Ancestry!!
On the Common Ancestors page, I'm getting the same bunch of names over and over again but with no indication of the commonality (is that a word?!)
On the matches I'm managing for others, I click on an individual to get to the original profile which used to tell you how many cMs, if any, that individual shared with me but the site just goes into revolving cursor ad infinitum.
Anyone else having similar problems or is it just me? I suppose it could be a glitch in the Beta system.
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No problems for me using Opera.
Pheno
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Just tried again - still doing it - perhaps I shall have to launch into an aria as well! ;D
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You actually get names in the common ancestors section? Very envious.
I also get issues with Ancestry hanging, or getting caught in an odd loop, or the photo of the man panning for gold coming up and 'sorry, we have a problem, try later.' Same with FindMyPast and their '500' page. I think all the sites have some major issues, possibly to do with weight of use but also the amount of upgrades and updates they do. Sometimes just closing it all down and going back a few hours later finds it sorted, but it's annoying when you've set aside some time to work on something and you can't. Perhaps we should recharge them for down-time ;)
Is it still doing it?
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Ancestry does seem to be having problems for the last few days
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Yes, still doing it. I think you're right - about it getting caught in a loop. I shouldn't fault them for wanting to improve our 'experience' but I wish they'd make sure they have the capacity first!
I shall switch off now and try again tomorrow.
Incidentally, have you put a tree on Ancestry - I don't think you'll get common ancestors if you haven't but you certainly should if you have.
Yes, I get those annoying 'woops' screens as well - been getting them a lot on FindMyPast and I'm convinced its because the kids were on half term and slow down wifi (but then what do I know about such technical things!).
Jill
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I am finding people’s profile pages are not loading. Not even my own. Prior to this yesterday was clicking on a profile an instead of it saying you are match or this person may not having taken a DNA test it had in the same space where that was before something to click on to learn more about Ancestry DNA.
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I am finding people’s profile pages are not loading. Not even my own.
I had that a couple of days ago, but it was OK after I'd cleared my Ancestry cookies and logged in again.
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I had this on Firefox and switched to Chrome and they came up no problem ::)
PS - the Ancestry cookies seem to be causing a lot of problems at the moment.
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Same problem with me.
Glad it isn't only me.
Regards Margaret
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And they've changed the individual match page layout :(
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Gadget. This is a very recent change, not there yesterday evening when I last looked, now it's there.
Will take a bit of getting used to, but I did suggest to them at one stage that the ability to write notes, assign coloured groups etc, would be better in one place, rather than having to go here there and everywhere to do so. Other people must have suggested it as well.
Regards Margaret
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It's only been there from this evening, Margaret. I tried both browsers to check if something had gone wrong.
Also, if you click on a match and get the list of shared matches, it seems to stick on the details/tree of the original match - which defeats the object of what they have in common.
Me no like at all.
Gadget
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I can no longer get from any of my matches to see if they also match with the other two trees I manage.
Also, if I try to click on the name of any match I get a page coming up saying Secure Connection Failed.
The rest of ancestry seems to be fine and I have no problems with any other internet site.
Helpful suggestions all welcome - please!
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It's only been there from this evening, Margaret. I tried both browsers to check if something had gone wrong.
Also, if you click on a match and get the list of shared matches, it seems to stick on the details/tree of the original match - which defeats the object of what they have in common.
Me no like at all.
Gadget
Not quite sure what you mean about shared matches.
My shared matches are the same with my first cousin as they always were. But I also now have the additional opportunity to filter matches.
My first impressions are not particularly favourable either, but we might have to get used to them.
Regards Margaret
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If you get up your shared matches with your cousin and then click on one of those, you don't get their profile/tree. etc information up. It sticks on your cousin's info now.
Well, it does with mine :(
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Hi
It's just happened last evening:
Threads merged.
and around.
Gadget
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It's now working as before!
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I went to bed after my last reply, Gadget. But mine was working normally when I responded to you.
Ancestry is very glitchy at the moment, sometimes something works, next it doesn't. Until this thread started, I thought there was a serious problem my end, now I realise that they have a serious problem at their end.
It isn't just with DNA pages with me, either. It is about practically everything I do on the site.
They must be aware of it, but just in case they aren't, I'm going to make full use of 'Was this useful? Provide feedback.' every time I have a problem. I suggest we all do the same.
Regards Margaret
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I had issues right across the site last night.
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Many thanks for the reply and link Gadget. At least I'm not alone!
Diana
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Is this with "Normal" Ancestry?
Or with the DNA side?
I'm not having problems, but then I wouldn't touch DNA stuff with a barge-pole! ;D ;D
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And if the 'was this helpful?' window appears one more time...
They should get a group of us in a virtual room for some constructive feedback. It can only help all parties.
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It's the DNA part, Kevin.
I've done a RTM to move this to a thread that is growing on that Board.
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It appears that there have been further enhancements implemented last night. I can now sc=access the other DNA tests that I manage. On the match's profile page there is a DNA summary option under which there is a drop-down box with the other two tests (in my case).
Now they need to provide me with a route back to where I was before.
It's all rather 'clunky' but there is a possibility that it will end up better than it was.
BUT...
... please, please, please don't make me have to scroll down to find the 999th match on which I was working and from which I then had to navigate away. With my coal-fired broadband connection, I run the risk of losing then will to live.
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I have started replying to the 'was this helpful' pop up fairly regularly!
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... please, please, please don't make me have to scroll down to find the 999th match on which I was working and from which I then had to navigate away. With my coal-fired broadband connection, I run the risk of losing then will to live.
I share the pain. I like it on MH that when you click on a triangulated match it opens a new window so you don't lose the initial page of matches - although it doesn't do this if you click on a match that isn't triangulated. It's simple things like this that make for a better 'user experience' [ ::) ] but I don't suppose it's top of mind for the big companies when they have people queuing up for DNA tests.
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And they've changed the individual match page layout :(
The new user match page is not good.
It's not just a layout change but some of the functionality has gone, which I found pretty handy.
For instance, with Shared Surnames, you could quickly compare side-by-side yours and theirs. It would display birth, death and location. You can still compare but only displays the name. That's no real use.
Also the tree is much smaller compared to the previous version. It displayed more info and more generations. You used to get all the surnames down the left side. I've found matches when something catches my eye; or spelling variations. This has now gone.
Contact user also gone. I've only used it a few times but had a reply every time.
I feel this is a step backwards.
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And the blue 'was this helpful' whatsit seems to have stopped popping up!!
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My first Ancestry glitch just now - a tree couldn't be displayed.
The message was: 'Our backend services are overtaxed just now .............' sounds like a messy problem to me as if something nasty has been eaten!
Pheno
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Yes, I got that message as well - and had the same unwelcome picture pop into my mind!! Do you think we should send them some Imodium? ;D
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Good thought Jill. ;)
Pheno
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And they've changed the individual match page layout :(
The new user match page is not good.
It's not just a layout change but some of the functionality has gone, which I found pretty handy.
For instance, with Shared Surnames, you could quickly compare side-by-side yours and theirs. It would display birth, death and location. You can still compare but only displays the name. That's no real use.
Also the tree is much smaller compared to the previous version. It displayed more info and more generations. You used to get all the surnames down the left side. I've found matches when something catches my eye; or spelling variations. This has now gone.
Contact user also gone. I've only used it a few times but had a reply every time.
I feel this is a step backwards.
It seems they have traded being able to see 5 generations of a tree without a subscription for the ability to contact users :(. Also the lack of detail on your surname matches between trees is a definite step back.
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It appears that there have been further enhancements implemented last night. I can now sc=access the other DNA tests that I manage. On the match's profile page there is a DNA summary option under which there is a drop-down box with the other two tests (in my case).
Now they need to provide me with a route back to where I was before.
It's all rather 'clunky' but there is a possibility that it will end up better than it was.
BUT...
... please, please, please don't make me have to scroll down to find the 999th match on which I was working and from which I then had to navigate away. With my coal-fired broadband connection, I run the risk of losing then will to live.
Just scrolling down now I am getting people appear MULTIPLE times!!! Is anyone else having this bug ???? I can see this much more obviously if I select common ancestors.
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I can't get my profile or the profiles of my matches up now. I just get Secure Connection failure (Firefox) or This page isn't working (Chrome)!
Support suggest that I should only use Firefox or Chrome and to make sure that they are up to date, which of course I do and which I have checked. And I clear cache and their cookies regularly!
I have sent them various snips to show them and suggested that they should do thorough testing before they implement changes.
Gadget
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>:( Just spent half an hour wording a message to a DNA match and it won't go through >:(
I hope they get their act together asap!
M
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The words 'bitten off' and 'chew' spring to mind! ::)
I still give them credit for trying to improve the DNA pages - but please sort it out, Ancestry.
ADDED- I shouldn't have said that - I've lost trees altogether now from the individual match's page. Can I still quit Beta and go back to the original set up - or is that now f---ed up as well?
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I don't think you can revert because the Ancestry Labs option doesn't seem to be working - not for me anyway.
I've been gradually getting more and more (politely) cross with each e-mail that I've replied to.
PS - I keep getting a suggestion to link a tree to my DNA - I've had one linked since last May ::) ::) ::)
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I've had similar problems to almost everybody else, I hope they get it sorted soon.
One of the most useful things (for me) that they have introduced recently is the ability to filter for Common Ancestors. Whilst some of the suggestions are very fanciful indeed, quite a few seem to be valid and have helped greatly.
Now with the endless loop of the same 20 names repeated ad infinitum, this has become useless, I have already checked through those 20 matches.
Another thing I have noted, when looking at individual matches, I often get the same name, Thurston, given as a suggested common ancestor. At first I was quite excited - Thurston was my 5G grandfather, who had at least 2 children - my 4G grandmother Mary and her brother, John Thurston, a well known London billiard table maker. Nothing known about their origins, possibly Norwich, Norfolk.
Clicking on Thurston to see the supposed common ancestor brings up a completely blank page. First I thought it was Ancestry playing up as usual, thought I'd go back and check when things quieten down a bit (wishful thinking?).
Now it is happening with so many, the same suggestion of Thurston, I have a long list of matches to check back on some day, somehow don't think that any of them will be valid.
>:( Just spent half an hour wording a message to a DNA match and it won't go through >:(
I hope they get their act together asap!
M
Hadn't happened to me for a while now, but I always 'Copy' messages I try to send - I can always try again if it fails the first time.
Regards Margaret
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It seems to be working on my profile and shared profiles at the moment on Firefox, Chrome and (I've just popped up to my Mac) on Safari. Im scared to do much more in case it breaks again :-X
Sunday 10.01 - probs have returned on all my usual browsers (have cleared the relevant 'tings' too)
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I've been having multiple problems with Ancestry:-(
I followed Support's suggestion to clear my cache and history on Chrome, - that made no difference whatsoever!
It was working on Firefox, but now the Messaging facility has packed up on that too!
So frustrating:-(((
Romilly
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Sugarfizzle, you've just described the issues I've been trying to work round all day.
So fed up!!
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Yes, thankfully I had pasted what I'd written onto Word and saved it for when things are working again... ::)
Also been experiencing a lot of the problems others have been describing on this thread too.
Least I don't feel alone...
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They have completely given up on responding to posts on their facebook page, they must be inundated with complaints. Every Easter it seems to get worse.
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The people appearing multiple times in the DNA match lists has now stopped, for me at least. Now I am having an additional problem, in that I cannot see any profiles, after I enabled the new BETA profile :(. And, of course, because I cannot see it at all, I cannot even turn off the BETA now ::).
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They have completely given up on responding to posts on their facebook page, they must be inundated with complaints. Every Easter it seems to get worse.
Why? what happens at Easter? ???
I've tried again today but its still as bad as it was: I can't access trees of people on my list of matches, nor can I access their profiles to try and find out if a new 4-6 match of my brother's is possibly a lower match for me.
I feel sorry for people who only have the weekend to work on their DNA matches - at least I can try again tomorrow. In the meantime, I may as well go feed the ducks.... 8)
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Ancestry was free to view over Easter, - perhaps it got overloaded?
Romilly. (Still not working properly for me:-(
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I've managed to get the profiles to work on Firefox on my Mac and on both Chrome and Firefox on Win7. Very odd - ???
In the meantime, I'm sorting through some Joneses :-X
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I've managed to get the profiles to work on Firefox on my Mac and on both Chrome and Firefox on Win7. Very odd - ???
In the meantime, I'm sorting through some Joneses :-X
Yes, - better on Firefox for me too.
Jones... A nice change from Wilson's!
Romilly ;D ;D
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Uh oh Romilly, expect a visit from the apostrophe police!!
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Uh oh Romilly, expect a visit from the apostrophe police!!
Yes, but they're mine!
And I was one :-)
Romilly ;D
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I've managed to get the profiles to work on Firefox on my Mac and on both Chrome and Firefox on Win7. Very odd - ???
In the meantime, I'm sorting through some Joneses :-X
It seems to be a cookie or browser issue, tried on another browser and they appear . ???.
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It seems to be a cookie or browser issue, tried on another browser and they appear . ???.
No - see my previous posts re clearing cache and cookies.
It seems more to do with which op system I'm using. I've tried Firefox, Chrome and Safari on 3 different machines - Mac (current version), Win10 and Win 7. Clearing cookies and cache each time. Mac and Win 7 are OK. It works initially on Win 10 but not afterwards. I can't go clearing cache and cookies each time I go in and out in a session - that would be tedious.
It's only the profiles and nothing else that is odd, so .....I'll leave it as is and chase my Joneses!. It started when they introduced the latest Beta version of profiles.
::)
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I agree - think its just a case of sit back and wait for them to sort themselves out. I just hope they hurry up about it or I shall be asking for a rebate!
I have Joneses, Gadget, but then there probably aren't that many of us who don't. Mine are from Great Marlow in Bucks - well, you never know!!
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I think I've solved it on this machine - for the moment :-X
After a lot of checks, I found that the latest version of Win 10 seems to not clear cookies in the usual way.
I cleared by getting the cookie info by clicking on the i (info button) in the address bar when in Ancestry. This gave me the option of clearing the cookies. I clicked on the first one. Went out of site and then came back in and logged in and ,lo and behold, it seems to be working!
Add - snip
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How do I revert to the original set up i.e. out of Beta?
I must have been far too laid back about this yesterday - they've had ages to put it right but, from what others on here have said, all they seem to do is advise us to clear our cache (I don't know what this means but am assuming - to us dinosaurs who don't understand computer-speak - it means delete such things as temporary files, history, add ons etc.)
I've sent them a snotty email (which will probably go unanswered).I really did think this Beta set up was a good thing at first and even complimented them on their efforts to improve our experience but enough is enough and I now want to go back to the original until such time as they sort themselves out. >:( >:(
However, I spent hours on the beta screen colour coding matching groups on three DNA accounts, so I don't want to lose that.
In my email to them, I even said that I'd considered buying a 4th test kit as they were on offer but that I'd shelved that idea because of the mess the DNA site is in. I don't suppose this multi million set up will care about that one iota.
Gosh, I know I'm venting but - really - they should be offering us all a rebate on our subscription charge: not just for the mess they're in but also for all our time spent trying this and trying that to make it work, as if it was all our fault!!
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To get out of the all Beta, go to Extras on top bar, then click on Ancestry Labs, then change the enables to disables.
To get your profile back to old style, go to your profile and move the slider that comes up from Beta.
I'm now happy with it all, so good luck. I think mine was a rogue cookie that caused to probs.
Gadget
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To get out of the all Beta, go to Extras on top bar, then click on Ancestry Labs, then change the enables to disables.
To get your profile back to old style, go to your profile and move the slider that comes up from Beta.
I'm now happy with it all, so good luck. I think mine was a rogue cookie that caused to probs.
Gadget
Ah well - true to form, I did as you suggested, got to the Ancestry Labs page and was confronted by 'something went wrong, please refresh the page' which I duly tried to do but it didn't want to know! I remember getting this far yesterday with the same outcome.
Plus, it won't let me into My Profile - I just get the 'secure connection failed' page!
Add this to 2 hours spent earlier today trying to sort out why British Gas wouldn't let me into my account, and I've just about had it with it all. perhaps if I was half my age I might understand it better but, as it is, it all seems to make life unnecessarily complicated.
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That's what I got, Jill.
Have a look at my solution:
I think I've solved it on this machine - for the moment :-X
After a lot of checks, I found that the latest version of Win 10 seems to not clear cookies in the usual way.
I cleared by getting the cookie info by clicking on the i (info button) in the address bar when in Ancestry. This gave me the option of clearing the cookies. I clicked on the first one. Went out of site and then came back in and logged in and ,lo and behold, it seems to be working!
Add - snip
(https://www.rootschat.com/forum/index.php?action=dlattach;topic=811956.0;attach=495684;image)
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Gadget, I know this is all very tiresome but please bear with me.
I clicked on the i in the address bar but all I got was - www.ancestry.co.uk and a green padlock and, in green writing, 'secure connection' with a right-pointing arrow which, when clicked on, gives the same info with a left-pointing arrow!!! (I feel as if I'm in a Monty Python sketch!!)
It does give a 'more information' option which gives a list of cookies saved on my PC by this website - this is just the same as the ones I identified by looking into deleting individual cookies the other day but I really don't know which ones to delete and which to keep, worrying that I'll mess it up even more than it already is! It does at least tell me that it has saved passwords for the site, so that's comforting. Does this mean that I can go ahead and delete all the ancestry cookies and still be able to access the site afterwards?
Where's my slate and chalk.... :'(
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Gadget, If only things were so simple for me as well as Jill!
Tried your solution. I now have 5 first cousins all with the same name, 5 first to second cousins with the same name, 5 third cousins x 2 with the same names.
All repeated in a continuous loop.
Give me strength. (and don't tell Ancestry it's due to cookies at your end, Gadget, it's what they've been telling us all for a while!!!!!)
Regards Margaret
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That makes me a feel just a little less useless, Margaret, knowing I am not alone! I also have those duplicated (triplicated etc) names.
I have had the automatic acknowlegement of the email I sent Ancestry earlier today but I don't really expect a quick reply.
With Gadget coming up with her own solution, cookies-wise, I felt it was my fault and I was doing something wrong but perhaps I was right to begin with and should just hope that they will eventually sort out this mess and let us get back to normal.
Its all so bloomin' time consuming as well. I've done very little else today other than get myself into a frazzle over technological things I don't understand.
And ...calm!!! 8)
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I've never had your duplication, Margaret. It sounds not at all nice.
My main problem was to do with profiles, which I've now solved.
Jill, I wish I could talk you through it or come and sort it out for you :-\
I've attached a snip of what I get when I click on the i in the Ancestry address bar.
At the bottom of the drop down there is a 'Clear Cookies and site data' which I've marked with red arrows. If you click on that, you can then clear them.
You'll then need to log out and then log in again .
Let me know if that works.
Gadget
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This is the profile page, which works in the same way:
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I didn't try to view profiles when I used your suggestion, Gadget. I've just tried and at least that seems to be working, which hasn't done for a good few days now. One problem solved at least by clearing those pesky cookies.
The duplication/triplication/quadruplication etc of names continues, and the scrolling through of the same 20 profiles of DNA matches with common ancestors continues.
We'll get there one day.
Regards Margaret
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I took your advice there Gadget, worked like a dream - wish I had read your post properly, earlier in the weekend!!
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Glad to have helped. It took me a while to work it out. I think it was possibly a rogue cookie.
Sorry that I can't help with Margaret's problem. I think that looks like an Ancestry mess up :-\
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Glad to have helped. It took me a while to work it out. I think it was possibly a rogue cookie.
Sorry that I can't help with Margaret's problem. I think that looks like an Ancestry mess up :-\
Thanks Gadget, clearing cookies also worked on getting the profiles back :). My people occuring 5x in the DNA match lists has also stopped. I still get some phantom 'you share a common ancestor of a 5x grandparent' which goes to a blank page if I click it though, but I don't get false leads from the common ancestor leafs anymore.
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Pleased :)
I heard from Margaret that it's sorted some of her probs as well.
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Miraculously, within the last 10 minutes or so, things seem to have rectified themselves for me as well - and I did very little to change them so assume it must all have been at the Ancestry end.
Having said that, I have no confidence that, next time I log on, it won't have all gone pear shaped again!
I have now made a mental note: next time Ancestry try out a Beta system, stay clear until all the faults have been ironed out and it becomes the standard system.
A word from them -- as in the old fashioned 'Do not adjust your sets' - might have been nice. >:(
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Not sure it was them, Jill, as the cookie removal cleared it for me on Sat/Sunday. I'm still convinced that it was (a) rogue cookie(s).
Did you clear the cookies before closing down yesterday? If so, it would have been sorted next time you logged on.
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I want to say thank you too :). I cleared cookies and was able to send the DNA match the message.
Wonderful place Rootschat :D
Marlene
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Not sure it was them, Jill, as the cookie removal cleared it for me on Sat/Sunday. I'm still convinced that it was (a) rogue cookie(s).
Did you clear the cookies before closing down yesterday? If so, it would have been sorted next time you logged on.
No - my cookies are still intact. Too scared to delete them, though I was getting so depressed with it all, I may very well have comfort-eaten them!!! :D
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Cookies comes back as soon as you go back on the site but they're possibly new ones.
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Uh oh, speak too soon!
No matches at all, in any view.
"Our backend services are overtaxed at the moment and we are unable to retrieve all your matches. We apologize for the inconvenience, please try again later."
Margaret
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They seem to have taken the whole of the DNA pages down and the profile ::) :-X ::)
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Yes, - mine all gone, but there's an apology from Ancestry at the top of the page.
Romilly.
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Thought all my problems were solved - but now I cant even get signed into Ancestry, either for myself or for the sign-in I set up for my Father!
Initially I thought it was re my Dad, as his DNA results are due in Thursday, and I thought it might be 'locked; in some way, as they transferred the data. But I don't think that is the case now!
Anyone else having problems??
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Thought all my problems were solved - but now I cant even get signed into Ancestry, either for myself or for the sign-in I set up for my Father!
Initially I thought it was re my Dad, as his DNA results are due in Thursday, and I thought it might be 'locked; in some way, as they transferred the data. But I don't think that is the case now!
Anyone else having problems??
Read the previous few posts, Jane ;D
PS - I think I'll stick to doing my glass art 8)
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Ah I see it's not just me! Good, I think! ;) ;)
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Sorted, i think!!
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I'm still getting a backend problem message >:(
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Like this
::)
Added - later - it all seems back to normal now !
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Hooray, I can access Profiles again! It seems that maybe the problems are fixed - keeping my fingers crossed very tightly indeed.
Diana
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7.45 am and still not working, just the 'backend services' message!
- and apology.
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Irony of ironies!
It has the backend notice and in the bottom right it has:
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Irony of ironies!
It has the backend notice and in the bottom right it has:
Classical!!
Regards Margaret
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I spoke too soon - I have the "backend" problem again today. It was after midnight when I posted my previous message. Maybe we should all become night owls.
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I was going along just fine this morning but am now again getting the message about their blocked backend.
Sending them a packet of All Bran.....(other breakfast cereals are available).
(Did someone accidentally put our Transport Minister in charge of Ancestry??? ;D)
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Does anyone know what a backend problem is? (polite replies only ;) )
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There's this:
back-end
adjective
Of or relating to the final phase of a project or process: back-end charges.
Of or relating to the part of a software system or online service that the user does not interact with and that is usually accessible only to programmers or administrators: back-end software.
Of or relating to the internal operations of an organization that are not accessible or visible to the general public: back-end logistics.
https://www.yourdictionary.com/back-end
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I was going to think of a suitable reply to your question, bearkat.
However, Gadget has spoilt my fun!!
Jill, I find that you have to add prunes to Allbran for it to work properly. Since I dislike both of them intensely, it's a good job I don't need them!
Regards Margaret
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However, Gadget has spoilt my fun!!
Sorry, Margaret.
:-X
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I hope they get their back-end sorted - permanently.
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Wonder if the backend is only the manifestation of the problem and they have much more serious internal trouble?
Pheno