RootsChat.Com
General => The Common Room => Topic started by: ladybird on Thursday 21 November 19 19:47 GMT (UK)
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Help!! This is driving me to distraction ...is it them or am I doing something wrong.
I have a subscription to A.co.uk and have put my tree on there (public) but each time I try to contact someone who might have a link to my tree it comes up with
We’re sorry, this page is temporarily unavailable.
You can try reloading the page, or come back later.
It's been saying this for weeks!!
>:( Sylvia
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I don,t know the reason why this happens but try just putting a name and a date of someone on your tree into the search box and it should bring up public trees of others with that name in them.
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Thank you Lola, yes I've done that but I want to actually contact the owner of the tree via email or message or something
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Could it be that the people you are trying to contact have let their subscriptions lapse?
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I have exactly the same problem Sylvia.
Yes - it's been going on for weeks.
It's impossible to look at anyone's profile too - the message "We’re sorry, this page is temporarily unavailable. You can try reloading the page, or come back later." haunts me now >:(
Paying for half a service is unacceptable
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Have you tried logging out,leaving it for a while and then logging back in.
It seems to give it a kick up the bum sometimes :o
Carol
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They are currently rolling out an update to their messaging system, so maybe your account has now reached the update stage. Try contacting support to see if this is the case.
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Hi
Been having the same problem but I have family tree maker and I was able to access them through that.
John
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The only way I've ever tried to contact people on Ancestry is by calling up their username, and sending them a p.m.
If I /we later decide to get in closer touch, one or the other usually suggests we move to exchanging e-mail addresses. Not often had the "unavailable page" pop up.
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Could it be that the people you are trying to contact have let their subscriptions lapse?
Shouldn't be a problem, GS.
I let my subscription lapse some years ago, when I was unemployed and needed to make budget cuts!
But I still get the occasional message. ;D
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Thanks all, I'm rather glad it's not just me :-[
The fact that this happens to every person I've tried to contact tells me that not all have lapsed or died....too many!!!
I'm just interested in why this or that person has my g/granny's pic or my uncle's marriage cert and how they are related.
Hopefully things will be sorted soon
XX
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I have contacted a couple of people on Ancestry recently, with no problem. Only had 1 reply, though the others don’t appear to have logged on recently.
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Hi
I have not had this problem on Ancestry but have often got stuck in similar loops on other websites.
So a slightly technical response - this usually occurs when your internet browser has retained a cookie or you keep things in cache so it just repeats what happened last time.
The trick is to clear all cookie and cache data so the web browser has to start again.
That is why starting the website again sometimes works but if it does not then you have to specifically delete all cookies and clear all browsing history and cache in the web browser not just restart the particular program, such as ancestry.
The cache is used by the web browser to speed things up on sites you go to often but if that site then gives a incorrect response it will continue to do this until it is cleared and forced to go back and redo all steps.
Tony
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I have this problem using Internet Explorer by it works fine if I use Edge.
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The answer may be to ring Ancestry, I have always found them to be extremely helpful and solve the problem whilst you are talking. Save yourself a lot of stress.
Good luck
Trish
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I am having exactly the same problem and it is frustrating as this particular person seems to have a whole load of info on a relative of mine and he most likely is related although I haven't found him as yet
Louisa Maud