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General => The Common Room => The Lighter Side => Topic started by: zetlander on Friday 19 June 20 09:50 BST (UK)

Title: Certificates.
Post by: zetlander on Friday 19 June 20 09:50 BST (UK)
Ordered a Death and Marriage Certificate at the same time  --  on-line from ONS just over a month ago - the Marriage Certificate arrived a week ago - no sign of death Certificate.
Is it usual to send certificates separately or might my order for the Death Cert. been overlooked?
Title: Re: Certificates.
Post by: louisa maud on Friday 19 June 20 11:09 BST (UK)
If possible might be worth a telephone call but they might be on a skeleton staff

Louisa Maud
Title: Re: Certificates.
Post by: nanny jan on Friday 19 June 20 12:07 BST (UK)
I've not ordered any certificates for some months but birth, death and marriage certificates were sent out separately.
Title: Re: Certificates.
Post by: Mansl on Friday 19 June 20 12:16 BST (UK)
I ordered a Birth PDF on the 4 th June. It says despatch date 11 th June it is now the 19th and still no PDF its only an email. So why a delivery time?.

It says Pleases Note- Delivery time should be added to despatch date to calculate when your order should reach you. So where is the delivery time written down to be able to calculate it.

It used to be 4 days for a PDF. Its now 8 days after the despatch date. if I don't get it today it will be at least Monday when I get it.

The last two I sent for took over a month.
Title: Re: Certificates.
Post by: groom on Friday 19 June 20 12:22 BST (UK)
There is a notice on the GRO page saying that "Due to Covid-19, certificate orders will not be completed within the published timescales " They also say that they will not be able to answer queries about delivery times and not to order unless urgent.

Certificates are sent separately, even before this I had birth certificates ordered the same day arrive several days apart.
Title: Re: Certificates.
Post by: oldfashionedgirl on Friday 19 June 20 13:44 BST (UK)
I ordered a marriage certificate on the 8th of May, I knew it would take a while but Iím wondering if itís got lost ?

The debit shows on my bank statement.

Donít want to hassle them but need it to confirm a connection for a family tree Iím doing for a surprise birthday present.

Is this a normal amount of time at the moment .
Title: Re: Certificates.
Post by: Mansl on Friday 19 June 20 14:19 BST (UK)
GREAT  ;D ;D ;D ;D ;D I have just got my PDF.    ;D ;D ;D ;D ;D ;D ;D ;D
Title: Re: Certificates.
Post by: groom on Friday 19 June 20 14:41 BST (UK)
I ordered a marriage certificate on the 8th of May, I knew it would take a while but Iím wondering if itís got lost ?

The debit shows on my bank statement.

Donít want to hassle them but need it to confirm a connection for a family tree Iím doing for a surprise birthday present.

Is this a normal amount of time at the moment .

Yes, from another group where I'm an admin, the waiting times does seem to be about a month to 6 weeks. Someone who phoned them was told there was nothing they could do about it as they are short staffed due to staff being furloughed or isolating. I think they are trying to get certificates that are needed urgently for any reason out first, which at this time is understandable. It also doesn't help that there are delays in the postal system as well. I think you can check on the status by going into your account can't you?
Title: Re: Certificates.
Post by: oldfashionedgirl on Friday 19 June 20 15:02 BST (UK)
Thanks for your reply Groom.
I have just had a look at the site and realised I could do that so will do that next.
I didn't want to hassle them as I realise they are on a skeleton staff it was just that I didn't want to be sitting around if it had got lost.

*Update*
Have looked it up and it says it's in progress so I will just have to sit tight and be patient.
It's 6 weeks today so hopefully next week.
Title: Re: Certificates.
Post by: groom on Friday 19 June 20 15:10 BST (UK)
Thanks for your reply Groom.
I have just had a look at the site and realised I could do that so will do that next.
I didn't want to hassle them as I realise they are on a skeleton staff it was just that I didn't want to be sitting around if it had got lost.

*Update*
Have looked it up and it says it's in progress so I will just have to sit tight and be patient.
It's 6 weeks today so hopefully next week.

At least you know that it hasn't been despatched and gone missing.
Title: Re: Certificates.
Post by: Familysearch on Friday 19 June 20 16:01 BST (UK)
I ordered a marriage certificate in April. It was dispatched after 45 days.

PDF ordered May, 25 days to dispatch.

Obviously if it is coming by post, then that has to be factored in.

there  was no warning of delays when I ordered, (there is now)  Must admit I had always assumed it was an automatic process anyway and required little human input.

We have to remember that lockdown came with little notice, so possibly there was not time to make preparations for this situation.  I had to learn patience.  it was annoying.  I had ordered the certificate in order to do a family search to give a family tree for a new baby as a gift.  I missed my deadline and was not able to give the gift as planned.

If a certificate is urgent, then there is the option to pay for that service.

FS
Title: Re: Certificates.
Post by: groom on Friday 19 June 20 19:04 BST (UK)
Quote
there  was no warning of delays when I ordered, (there is now)  Must admit I had always assumed it was an automatic process anyway and required little human input.

There was, that notice has been there since at least the start of April, as on the other forum I belong to, we have been continually posting it. However even today some one who ordered the start of June, posted asking when they could expect their certificates. They said they hadn't seen the notice!