RootsChat.Com

General => Technical Help => Topic started by: *Sandra* on Sunday 19 July 20 18:22 BST (UK)

Title: Allowing Chrome and MS Edge to connect to RootsChat
Post by: *Sandra* on Sunday 19 July 20 18:22 BST (UK)
With the help of an iPad I can Get this message onto Rootschat. 

Trying to log on with a laptop I am getting.

Your connection isn’t secure. (In bold)

This site uses an outdated security configuration that might expose your personal information when it’s sent to this site ( for example passwords, messages, or credit cards )

NET:ERR_SSL_OBSOLETE_VERSION


On the right is a blue square saying. Go back.

On the left box that says advanced.

The connection used to load this site is TLS 1.0 or TLS 1.1 which are out dated and will be turned off in future. When these are turned off you wont be able to load the site. The server should use TLS 1.2 or later.

In blue writing. 

Continue to www.rootschat.com (unsafe)


When I try this I can get to the home page but no further.

Can someone please pm this message to Sarah or Tristan. I can’t get to personal message screen.


Thanks for any help.
Sandra


Moderator Comment:

Jump to the answer here:
https://www.rootschat.com/forum/index.php?topic=834640.msg6996709#msg6996709

This topic has been raised numerous times now. We're sorry that it's causing you problems.

We are aware of the issue and undergoing testing to fix the problem.

Unfortunately when the fix is implemented it will cause RootsChat to become unavailable for a period of time.

As with all testing, and for other operability reasons we cannot provide a timetable of when the changeover will begin.

Trystan





Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: aghadowey on Sunday 19 July 20 18:53 BST (UK)
It's not just you, Sandra. Lots of threads about it today. I can use RC as normal with Firefox on desktop but get error message using edge.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Kloumann on Sunday 19 July 20 18:59 BST (UK)
I am using a Chromebook with no problems
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: LizzieW on Sunday 19 July 20 19:01 BST (UK)
I'm sure Rootschat is safe. No-one gives details like credit cards or bank accounts.  My OH had a similar message when he tried to log on to Amazon this morning to download a free book to his Kindle.  I wonder if the browser companies are tightening up on security
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: aghadowey on Sunday 19 July 20 20:59 BST (UK)
Unable to connect to Rootschat-
https://www.rootschat.com/forum/index.php?topic=833028.0

Problem accessing RootsChat via Firefox-
https://www.rootschat.com/forum/index.php?topic=826947.27

Accessing Rootschat-
https://www.rootschat.com/forum/index.php?topic=834566.0

Struggling to read topics-
https://www.rootschat.com/forum/index.php?topic=834169.0

All on the How to Use RootsChat board.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Maiden Stone on Sunday 19 July 20 22:23 BST (UK)
I've been having the same problem since yesterday. Using Windows 10 and Microsoft Edge. I'm blaming an update which happened overnight Friday-Saturday.
When I get on here I get the same message each time I try an action, even to move to a new page. If a thread is more than 1 page I have to go through the rigmarole to view another page.
I'll get the message again when I try to post this reply.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: kiwihalfpint on Sunday 19 July 20 22:28 BST (UK)
Hi Maiden Stone,

Nothing to do with updates, it has been happening for a while.  I had the same problem a couple of weeks ago, I was given one of the threads above, to get Rootschat working again on Firefox.


Cheers
KHP
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Treetotal on Sunday 19 July 20 23:17 BST (UK)
I had the same problem yesterday and I use Google and Chrome and get the same message, when I choose to continue with RootsChat unsafe I could access RootsChat fine. I have had no problems since. I have also had Win10 updates today, but that might just be a coincidence.. As this is a forum and not online purchasing then I don't think it's a problem, but, it is annoying.
Carol
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: cuffie81 on Monday 20 July 20 20:29 BST (UK)
For those of you using MS' Edge or Google's Chrome the problem is likely due to new versions (both v84) of the browsers being released recently that have disabled TLS 1.0 by default. As RootsChat is still using TLS 1.0 it results in the browser blocking access to the site.

No doubt RootsChat will be updated in the near future but in the meantime you can re-enable TLS 1.0 in your browsers. It's not ideal, as TLS 1.0 isn't secure, and changing the browser settings will apply to all websites that use TLS 1.0 (which shouldn't be many).

If you do re-enable TLS 1.0, I'd suggest reverting the change once RootsChat switch to a newer version, to avoid any possible security issues.

Changing Edge (desktop) settings:
1) Open a new tab
2) Open the settings by entering the following in the address bar: edge://flags
3) Enter TLS in the search field
4) Locate the "Enforce deprecation of legacy TLS versions" setting
5) Change the setting, in the drop list, from 'Default' to 'Disabled'
6) After changing the setting a 'Restart' button will be displayed, click it to restart the browser for the change to take affect.

After changing the setting you should be able to access RootsChat.

See attached for example of the settings.

Note that there are 2 versions of MS' Edge web browser, the older one is referred to by MS as Edge Legacy (aka EdgeHTML) and the newer one as simply Edge (aka Edge Chromium). MS have been pushing out the newer version via the Windows Update process so most people will likely have it already. The simplest way to tell what version you have is by the logo, if it has the blue 'e', it's the old version and if it has the swirly blue & green logo, it's the new version.

The steps above are for the new version of Edge. If you are still using the old version you can opt to install the new version by downloading it from MS.

Microsoft > Download New Microsoft Edge Browser
https://www.microsoft.com/en-us/edge

Article with some information about the new Edge:

HowToGeek > What You Need to Know About the New Microsoft Edge Browser
https://www.howtogeek.com/659857/what-you-need-to-know-about-the-new-microsoft-edge-browser/


Changing Chrome (desktop) settings:
As per changing the settings in Edge but in step 2 enter the following in the address bar: chrome://flags

(Note, I don't have a machine with Chrome installed to test with but as Chrome and Edge (new) use a common code base, it should be very similar).
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Jool on Monday 20 July 20 20:46 BST (UK)
Thanks Cuffie, it works and I can now access Rootschat with Edge again  :D   I have spent too long today messing about with settings, I was about to give up.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Sinann on Monday 20 July 20 21:13 BST (UK)
Thanks Cuffie
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Fresh Fields on Monday 20 July 20 22:04 BST (UK)
Morning.

Some members in NZ are experiencing problems gaining access to the site due to security warnings.

I can gain access ONLY by over riding each click of the mouse by returning to the UNSECURE link added at the bottom on the warning.

Several of us have informed the NZ MODERATOR by private email. 

Am wondering if others in other countries are experiencing problems.

Alan.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: tomkin on Monday 20 July 20 22:11 BST (UK)

              Mine has just started doing just that. ??? ??? >:( >:( >:( >:(
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: margmasson on Monday 20 July 20 22:16 BST (UK)
And mine in Australia
         Marg
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Little Nell on Monday 20 July 20 22:17 BST (UK)
Several threads already running on this - on many different boards.

This very recent thread may help you, especially reply #8.

https://www.rootschat.com/forum/index.php?topic=834640.0

Nell

Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: loobylooayr on Monday 20 July 20 23:22 BST (UK)
I am also experiencing this issue using Google Chrome and Microsoft Edge  on my laptop :(

Thanks for the explanation and info, Cuffie .
I've decided not to alter anything and will access Rootschat via my phone for the time being and , fingers crossed, RC updates soon.

Looby   :)
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: LizzieL on Tuesday 21 July 20 08:03 BST (UK)
Thank you very much. Changing the TLS thingy in Chrome worked perfectly.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: louisa maud on Tuesday 21 July 20 09:30 BST (UK)
Something strange has happened to my Windows 7 overnight plus Rootschat is looking a it strange in its set up, I know 7 will soon be out of date but I don't see why it has affected Rootschat

Louisa Maud
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: johnP-bedford on Tuesday 21 July 20 09:51 BST (UK)
When are you going to get this fixed please ???
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: greenrig on Tuesday 21 July 20 10:04 BST (UK)
Can you help me to help you.

Have you tried turning your PC off and on again ?
If you know how too, you should delete the Internet Browsing History in your browser.
What have you changed since it worked OK ?
In what way is the website "looking strange"?

As you say, Windows 7 is out of support - not the same as "out of date". But that should not be causing a problem.   This reply is from a Windows 7 machine.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: louisa maud on Tuesday 21 July 20 10:10 BST (UK)
Thank you for your reply, I think I have discovered the culprit!!!!, my husband has just told me he was fiddling about changing something yesterday, so HE IS THE CULPRIT, wish he wouldn't, I am not good with changes.

Was really worried it was Windows 7, we do have a lap top with Windows 10 but I just can't get to grips with it

My family tree prog isn't compatible with Windows 7 which is another worry

Thank you

LM
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: trystan on Tuesday 21 July 20 10:17 BST (UK)
This topic has been raised numerous times now. We're sorry that it's causing you problems.

We are aware of the issue and undergoing testing to fix the problem.

Unfortunately when the fix is implemented it will cause RootsChat to become unavailable for a period of time.

As with all testing, and for other operability reasons we cannot provide a timetable of when the changeover will begin.

Trystan

Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: jillruss on Tuesday 21 July 20 12:42 BST (UK)
I keep getting the following message when I try to access Rootschat today:

Your connection is not fully secure
This site uses an outdated security configuration, which may expose your information (for example, passwords, messages or credit cards) when it is sent to this site.
NET::ERR_SSL_OBSOLETE_VERSION

As you can see, I can 'work around' this by clicking on an 'advance' button and then clicking on

Proceed to www.rootschat.com (unsafe)

This lets me into Rootschat but i have to repeat the above exercise every time I change pages within Rootschat.

My PC is about 3 months old but this is the first time this has happened to me with RC, although RC has always shown up with a red 'Nor Safe' warning on the toolbar ever since I got this new PC.

I'm using Chrome.

Do I need to do something or should I just ignore it and hope its a glitch and will go away (Preferred option!!)?
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Creasegirl on Tuesday 21 July 20 13:01 BST (UK)
Hi.  I have had exactly the same problem and think it is a browser security issue.  I managed to access using my phones internet settings rather than through google.  Try using a different browser
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Ruskie on Tuesday 21 July 20 13:12 BST (UK)
There are a lot of people experiencing the same issue.

I thought I had escaped it but have just noticed the same message.

I think there are some workarounds on other threads on this topic (Trystan is aware of it).
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Pheno on Tuesday 21 July 20 13:30 BST (UK)
Or change to a different browser for Rootschat that doesn't display the message, such as Opera.  As this is only a forum and there is no monetary transactions it doesn't matter that the message is not displayed until such time that Trystan does a fix.
Pheno

Threads merge , please see reply #21.
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: Peter L. Mitchell on Tuesday 21 July 20 23:05 BST (UK)
I updated my computer yesterday and am now receiving the message in the screenshot every time I try to log in and every time I try to navigate the site. I can still find and post information but have to go through the tedious process of clicking on warning messages that seem to state that I won't be able to access this wonderful site in the future. Any suggestions for how to resolve this issue? Is it the site that needs to fix it or is it my computer?

Thanks folks,
                   Peter
Title: Re: Allowing Chrome and MS Edge to connect to RootsChat
Post by: guest189040 on Tuesday 21 July 20 23:07 BST (UK)
There is other posts on this very subject.

Change the Browser you are using.