RootsChat.Com
General => The Common Room => Topic started by: Pheno on Sunday 23 August 20 12:26 BST (UK)
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Further to comments made previously about this I now seem to have yet another anomaly.
I am on the Ancestry.co.uk site and notice I have a new message according to the envelope icon. However when I click on it to open and read I am always taken to the login page for Ancestry.com and until I log in there I can't read the message. Previously I could read messages without having to change sites.
Anybody else experiencing this and maybe know how to overcome it if possible?
Pheno
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I had the same problem on Friday and kept showing I had 35 messages which I could not get rid of kept asking me to login ..Seems to be okay now but the only annoying thing is not being able to delete messages from other people ::)
Rosie
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I have it too. If I click on messages, it takes me to Ancestry.com to sign in.
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It's annoying isn't it - especially as I have read the message once by going through this rigmarole but then the icon displays the fact that there is a message - only to find it is the same message.
Also I no longer seem to get notification through my ordinary mail that there is an Ancestry message - unless that is because it is the same message just recycling round.
Pheno
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I thought it was just me. A couple of days ago I received an email saying I had been sent a message, I clicked the link, signed in and read it. A few hours later I logged in to Ancestry.co.uk and was told there were 5 messages, 4 of which have been there at least a year and it wants me to sign in to Ancestry.com to read them. What on earth is going on with Ancestry? Hopefully their new owners will buy some more hamsters to power the servers.
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Have they now stopped sending an email when you get a message?
I discovered I had one, from the envelope icon. No email notification.
I have replied. Recipient has been online (according to their profile) but show no sign of having received my reply!
So frustrating
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It's still playing silly beggars, showing new messages on .co.uk but disappears on .com.
I managed to overcome it simply by typing the URL ancestry.co.uk/messaging rather than the
.com that the envelope takes you to.
Pauline
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Have they now stopped sending an email when you get a message?
I discovered I had one, from the envelope icon. No email notification.
I have replied. Recipient has been online (according to their profile) but show no sign of having received my reply!
So frustrating
Yes, I haven’t had any message notifications to my Mailbox for ages now, but I’ve had replies on Ancestry. It’s frustrating, because I come across them by chance... and presumably I miss some.
Romilly.
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I suspect Ancestry may not be to blame for the apparent lack of email notifications - it is Windows that is to blame, or more specifically windows mail "junk" attribution.
I would hazard a guess that what is happening is that mail is seeing a message from Ancestry with a link to the website and classing it as spam, so automatically sending it to the junk folder.
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No - I check junk regularly, even at ISP level.
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Another messaging problem:
I can see a tree, and its owner - who's someone who joined Ancestry in 2018 and not been back for a year. His tree has 138 people on it.
I'd like to message him
If I click on the green "Message" box under his/her name, this simply takes me to my messages.
It doesn't put his name in the 'to' box for me to add my message.
If I click the + sign for a new message, and then type his/her name in the box at the top I get a menu with 3 people with his/her name.
The first one has been a member since 2014, so it can't be him (or her), and the following 2 have 'no trees' apparently.
How is this a useful messaging system?