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General => The Common Room => Topic started by: Pheno on Sunday 23 August 20 12:26 BST (UK)

Title: Ancestry Messaging Service
Post by: Pheno on Sunday 23 August 20 12:26 BST (UK)
Further to comments made previously about this I now seem to have yet another anomaly.

I am on the Ancestry.co.uk site and notice I have a new message according to the envelope icon.  However when I click on it to open and read I am always taken to the login page for Ancestry.com and until I log in there I can't read the message.  Previously I could read messages without having to change sites.

Anybody else experiencing this and maybe know how to overcome it if possible?

Pheno
Title: Re: Ancestry Messaging Service
Post by: rosie17 on Sunday 23 August 20 12:33 BST (UK)
I had the same problem on Friday and kept showing I had 35 messages which I could not get rid of kept asking me to login  ..Seems to be okay now but the only annoying thing is not being able to delete messages from other people  ::)

Rosie
Title: Re: Ancestry Messaging Service
Post by: heywood on Sunday 23 August 20 13:29 BST (UK)
I have it too. If I click on messages, it takes me to Ancestry.com to sign in.
Title: Re: Ancestry Messaging Service
Post by: Pheno on Sunday 23 August 20 13:34 BST (UK)
It's annoying isn't it - especially as I have read the message once by going through this rigmarole but then the icon displays the fact that there is a message - only to find it is the same message.

Also I no longer seem to get notification through my ordinary mail that there is an Ancestry message - unless that is because it is the same message just recycling round.

Pheno
Title: Re: Ancestry Messaging Service
Post by: Crumblie on Sunday 23 August 20 13:55 BST (UK)
I thought it was just me. A couple of days ago I received an email saying I had been sent a message, I clicked the link, signed in and read it. A few hours later I logged in to Ancestry.co.uk and was told there were 5 messages, 4 of which have been there at least a year and it wants me to sign in to Ancestry.com to read them. What on earth is going on with Ancestry? Hopefully their new owners will buy some more hamsters to power the servers.
Title: Re: Ancestry Messaging Service
Post by: Mckha489 on Wednesday 14 October 20 00:21 BST (UK)
Have they now stopped sending an email when you get a message?

I discovered I had one, from the envelope icon.  No email notification.
I have replied. Recipient has been online (according to their profile) but show no sign of having received my reply!

So frustrating
Title: Re: Ancestry Messaging Service
Post by: PaulineJ on Tuesday 03 November 20 08:24 GMT (UK)
It's still playing silly beggars, showing new messages on .co.uk but disappears on .com.

I managed to overcome it simply by typing the URL ancestry.co.uk/messaging rather than the
.com that the envelope takes you to.

Pauline

Title: Re: Ancestry Messaging Service
Post by: Romilly on Tuesday 03 November 20 10:50 GMT (UK)
Have they now stopped sending an email when you get a message?
I discovered I had one, from the envelope icon.  No email notification.
I have replied. Recipient has been online (according to their profile) but show no sign of having received my reply!
So frustrating

Yes, I havenít had any message notifications to my Mailbox for ages now, but Iíve had replies on Ancestry. Itís frustrating, because I come across them by chance... and presumably I miss some.

Romilly.
Title: Re: Ancestry Messaging Service
Post by: Albufera32 on Tuesday 03 November 20 10:56 GMT (UK)
I suspect Ancestry may not be to blame for the apparent lack of email notifications - it is Windows that is to blame, or more specifically windows mail "junk" attribution.

I would hazard a guess that what is happening is that mail is seeing a message from Ancestry with a link to the website and classing it as spam, so automatically sending it to the junk folder.
Title: Re: Ancestry Messaging Service
Post by: Mckha489 on Tuesday 03 November 20 17:21 GMT (UK)
No - I check junk regularly, even at ISP level.
Title: Re: Ancestry Messaging Service
Post by: IgorStrav on Tuesday 03 November 20 18:46 GMT (UK)
Another messaging problem:

I can see a tree, and its owner - who's someone who joined Ancestry in 2018 and not been back for a year.  His tree has 138 people on it.

I'd like to message him

If I click on the green "Message" box under his/her name, this simply takes me to my messages.
It doesn't put his name in the 'to' box for me to add my message.

If I click the + sign for a new message, and then type his/her name in the box at the top I get a menu with 3 people with his/her name.

The first one has been a member since 2014, so it can't be him (or her), and the following 2 have 'no trees' apparently.

How is this a useful messaging system?