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General => The Common Room => Topic started by: radstockjeff on Thursday 08 October 20 17:15 BST (UK)

Title: Ancestry screen
Post by: radstockjeff on Thursday 08 October 20 17:15 BST (UK)
Anyone getting the same problem as I am? See piccie attached. Like a grey curtain over most parts of the screen. Started yesterday but earlier in the week it was ok.
Title: Re: Ancestry screen
Post by: Viktoria on Thursday 08 October 20 18:41 BST (UK)
Yes Jeff,no idea what it is or how to stop it.
Annoying.
Viktoria.
Title: Re: Ancestry screen
Post by: The Yokel on Thursday 08 October 20 19:34 BST (UK)
I think it will go when you click on "Accept All" in the bit about cookies
Title: Re: Ancestry screen
Post by: ggrocott on Thursday 08 October 20 19:40 BST (UK)
Several other people are reporting the same on their facebook page, Ancestry reply with the usual clear cookies and try a different browser spiel but then say they are investigating.
Title: Re: Ancestry screen
Post by: radstockjeff on Thursday 08 October 20 20:52 BST (UK)
Quote from: The Yokel on Thursday 08 October 20 19:34 BST (UK)
I think it will go when you click on "Accept All" in the bit about cookies
Just tried that again  ...no go!
Title: Re: Ancestry screen
Post by: Christine53 on Thursday 08 October 20 20:57 BST (UK)
I tried Accept All and it didn't work. I had an Ad Blocker running which I disabled , and then clicked Accept which fixed the problem.
Title: Re: Ancestry screen
Post by: Treetotal on Thursday 08 October 20 22:38 BST (UK)
I had it today too, it kept coming up even after I accepted cookies, I opened up the page on the other button next to it which gives you all the blurb about cookies and it disappeared.
Carol
Title: Re: Ancestry screen
Post by: radstockjeff on Friday 09 October 20 10:16 BST (UK)
Seems to be working ok this morning.
Title: Re: Ancestry screen
Post by: Milliepede on Friday 09 October 20 11:24 BST (UK)
I had it yesterday and the ad blocker resolved it but had it again this morning. 

Yesterday it greyed out after I had logged in but this morning it was before I could even log in.
Title: Re: Ancestry screen
Post by: rayard on Friday 09 October 20 15:00 BST (UK)
I thought it was because of a Win 10 update. Yes I had the usual reply clear the cache etc, still won't work it's been three days now. Had to keep logging back in to contact them and then the mouse didn't work at all!!
rayard.
Title: Re: Ancestry screen
Post by: torre on Sunday 11 October 20 10:16 BST (UK)
I had the same problem on Friday and Saturday. No idea why.
I am using Ancestry.com, now and that seems ok.
I hope they're working on it, I prefer .co.uk
Title: Re: Ancestry screen
Post by: Annette7 on Sunday 11 October 20 12:45 BST (UK)
I'm on co.uk - problem started 3/4 days ago.    Just did a random search in births 1837-1915.   Result 17 entries and no year for any of them.

Annette