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General => Armed Forces => World War Two => Topic started by: allotment on Sunday 08 November 20 10:52 GMT (UK)
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Hi, my wife applied to Glasgow for her deceased father's WW2 army service records mid-June 2020 and has not had any reply. The cheque has not been cashed so we sent a follow up chaser but again nothing. Does anyone please have any suggestions on how we should proceed and if we are likely to get a response before the cheque becomes invalid? Many thanks
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A recent posting here reported the receipt of records after a year. The process always gives priority to people applying for their own records and the system has, like everywhere else, been badly affected by Covid There is a telephone number somewhere on the website which you could try to get confirmation that the application is in the system.
Cheques do not become invalid after 6 months as is commonly thought. See:
https://www.chequeandcredit.co.uk/information-hub/faqs/cheques-and-cheque-clearing
MaxD
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Thank you MaxD. We will have to wait.
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They have a large backlog they are working through unfortunately.
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Thank you luciacw.
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My grandfather’s records took over a year. I did get an email to explain the delay - down to various lockdowns. Well worth the wait
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I know this has come up before but I have been waiting a full year for my father’s ww2 records and not a peep. Cheque not cashed . Does anyone have an email address or should I write to the records address again? The government website only has an email for complaints.
Regards,
Jo
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I am trying to locate details of my husband's post war service in the National Service, on heavy guns at Folkestone, Dover and also fighting Communists insurgents in Malaya from about 1947.
He was John Murdo MacLEOD of Inverness, Scotland (born 1926), and was in 26th Field Artillery.
I intend to send away for his official records, but would like to know more details about the actual campaign in Malaya.
I have down-loaded screeds of pages from 'British Army Review' and have read first section which doesn't actually refer to the National Service recruits - and am about to read the second lot of pages. Ruth MacLEOD
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As a reply to my own post, I got this reply back to my query about my father’s records.
It’s going to be a long wait it seems:
“I am sorry to inform you that as a consequence of the ongoing COVID-19 global pandemic and direction from the Scottish Government, the department has only just returned to the office. The files necessary to process genealogical requests are only held in paper format and have not been accessible during lockdown.
A significant backlog of work has built up during the lockdown period as postal applications continued to be sent to the office. Regrettably these unprecedented circumstances mean that applications sent in the last year may not yet have been dealt with. Additional staffing resources have been identified and are being utilised.
At the moment, I am afraid that no further action can be taken on your application, furthermore we are unable to provide a definitive date when a response will be issued to you. I sincerely regret to have to send you a disappointing response and ask for your patience and understanding in this matter”
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I am aware of numerous service records ordered between July 2019-March 2021 arriving within the last two weeks . Also a colleague reports he is aware of 17 deliveries for the same period in the last fortnight so some are getting through?
Jim
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I am aware of numerous service records ordered between July 2019-March 2021 arriving within the last two weeks . Also a colleague reports he is aware of 17 deliveries for the same period in the last fortnight so some are getting through?
Jim
Thanks verrieres for the information :)
Just to give an update. I sent off the application form for the WW2 army record for my first cousin, once removed on 28th November 2019 and finally received the records today (very detailed…..brilliant ;D) so just 17 months later. There is a standard pro-forma letter accompanying the photocopy records.
KG
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Just an update as the original poster to give other folk a guide on delivery times. I have today received the 7 years Royal Artillery records for my wife's father having sent for them mid-June 2020. They returned the cheque as they called it 'out of date' and an envelope to send off a new one. So pleased to have received them even though he seems to have spent most of his service life in trouble for absenteeism from sentry duty or AWOL in general although interestingly one of which was around the time of my wife's birth. Also seems to have had quite a few hospital visits.
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They returned the cheque as they called it 'out of date' and an envelope to send off a new one.
I've also just received my uncles army records, which I sent for in July 2020, with a request for a new cheque as the one that I sent was "out of date"
Now I'm patiently waiting for my father's records to arrive, which I sent for at the same time.
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I think it is quite trusting of the MOD to send the records and request a new cheque. There are bound to be some people who “forget” to do that once they have the service records, especially anyone whose records are a bit sparse, or which don’t contain the information they hoped for. :-\
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I think it is quite trusting of the MOD to send the records and request a new cheque. There are bound to be some people who “forget” to do that once they have the service records, especially anyone whose records are a bit sparse, or which don’t contain the information they hoped for. :-\
That's what I thought, but put a new cheque in the post the next day.
I do wonder what happens if the recipient has moved or passed on.
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Like you Bee, I think that many (most) people will do the right thing, and as you point out there may be genuine reasons for people not re-sending a cheque.
It would be easier all round if they accepted payment via card then people from other countries could also apply for service records. I’m sure it will happen eventually. :)