RootsChat.Com
General => Ancestral Family Tree DNA Testing => Topic started by: Flemming on Tuesday 24 November 20 17:11 GMT (UK)
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Just wonder if anyone else is getting an odd glitch whereby the maps showing locations of people in a match's tree won't increase beyond a certain point, and clicking on the blobs which show multiple people doesn't open the blob to show the list of names.
I thought something was up with the mouse but have tried all the hardware options and so wondering if it's just my account, or perhaps because my sub has lapsed (naughty user), or if they are doing something to the system that will be revealed in due course.
It's not terribly helpful when you're trying to work out who comes from where. I might have to go and do something useful instead.
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I'm a not a paid member and mine seems to be fine.
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I've been having that problem for a few days now. I thought it might be because Firefox updated recently, but it's the same on Chrome. I expect it will get sorted eventually.
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Ah, so I'm not alone. I thought it may be something to do with size of blob in that ones with three people open but not ones with 23. However, some open on four, others not on four.
Don't suppose there's any point trying to figure out the oddities of Ancestry's workings. I'll leave it a week and then try the equally pointless option of contacting them (to be told to clear cookies, try another browser, etc., etc., etc.).
They did once tell me that some operating systems take a few weeks to catch up with Ancestry's changes so maybe that's it.
Thanks for the replies.
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I've been having that problem for a few days now. I thought it might be because Firefox updated recently, but it's the same on Chrome. I expect it will get sorted eventually.
Just wonder if the issue has resolved for you yet, and if others are finding the same. Still an issue for me so gave in and emailed them but no reply yet.
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Checked just now. It's still happening - but not always. I haven't worked out what, if anything makes some of the locations tell me who is there, and some not. I will give it a little longer before emailing.
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I've just tried and found that ones that are 21 and under are OK but I have one of 37 that just refuses to open. I've not gone through them all.
I haven't looked at them for a while.
Gadget
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It does seem to be more the case with larger ones, but I've got some with just two names that won't open. I've replied to their request for more info. Will see what they say.
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Reply from Ancestry. It feels like 'I've got an answer, what's the question?'
I have reviewed your account and could not replicate the issues you where [sic] experiencing. This leads me to believe it may be down to web browser errors. Please make sure when you are access [sic] our website you are using one of the recommended browser [sic] that support our platform:
Recommended Web Browsers
If you are using one of these web browsers; then please follow these next steps on how to clear your cache and cookies so you don't experience any site failures:
Managing Your Cache and Cookies
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I have emailed them. Perhaps they need more people to point it out; we can't be the only ones, and I've never had this problem before.
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I have emailed them. Perhaps they need more people to point it out; we can't be the only ones, and I've never had this problem before.
Just wonder if you've had a reply. No sign of the issue resolving here.
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Yes, I did get a reply. Unfortunately the response seemed to be designed to help someone who was having problems getting their own map to show the proper locations, so I suppose I didn't explain things well enough.
I have replied.
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Any progress? I tried again and got a more helpful reply and have sent more info. Also tried it on an iPhone and it's the same issue, and the phone then crashed as well.
Happy days.
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I'm having the same problem too. Lower numbers open easily but the higher numbers won't split as they used to and I haven't changed anything. cb
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I don't see any pattern in what opens and what doesn't. The last time I looked I found that if I zoomed in to a cluster (say around London) and they still overlapped at the 2-3 level, I could only open the one(s) on top. This doesn't always happen but I'd be interested if anyone else has had this with an overlapping grouping.
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Just had the same old reply. It's my fault for using the wrong browser and, if I try another one, it will all magically resolve. They've accessed my account using Chrome and say all is well, but Galium has had issues using Chrome (and Firefox, which Ancestry also suggests) and so I don't see why it would be any different for me.
They also say this:
If you can try to access your account on another device or web browser this should resolve the issue for you.
I did try another device and the website crashed it, but that seems to have been overlooked.
I'm having the same problem too. Lower numbers open easily but the higher numbers won't split as they used to and I haven't changed anything. cb
This is what gets me, too. We don't make any changes to our settings and yet something stops working. It can only be Ancestry or the browser but, if people have the same issue using different devices and browsers (which we all probably are), then it goes back to Ancestry making changes.
I just get the feeling they really couldn't be bothered.
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Yes this happens to me.
I doubt it's a browser or cache thing. It's more likely Ancestry tinkering with things when they should leave it alone.
The people in customer services are probably unaware what's going on at that level.
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Just when I thought we were getting somewhere, Ancestry replies with the following...
Have you tried to use Google Chrome? The option should of course work on all browsers and devices but we want to make sure if the issue is on the users´ end or ours, as it is currently working for us.
Do you think they sit around drinking coffee and laughing at us?
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I still haven't had a reply to my last message to Ancestry. They'll have to think up another browser to tell me to try, because I've already told them that it happens on Chrome.
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I've tiptoed into Chrome from Firefox and it's still misbehaving!
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I still haven't had a reply to my last message to Ancestry. They'll have to think up another browser to tell me to try, because I've already told them that it happens on Chrome.
...which is why you haven't had a reply - they can't fob you off.
Gadget, have you contacted them, or lost the will?
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Gadget, have you contacted them, or lost the will?
I gave up contacting them about anything a long time ago :-X
When I checked on Chrome, I was able to get the small ones to show but not the large ones.
If it works for them, then maybe they don't have anyone showing ::)
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I've found that if the number is enclosed in an exact circle, it won't open, but if the circle is deformed to have a pointy thing below it, it will. Is it possible that those that won't open include different locations closer together than the immediate resolution of the map? Ancestry could then fix the problem by allowing us to zoom in further than it currently allows.
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I've found that if the number is enclosed in an exact circle, it won't open, but if the circle is deformed to have a pointy thing below it, it will. Is it possible that those that won't open include different locations closer together than the immediate resolution of the map? Ancestry could then fix the problem by allowing us to zoom in further than it currently allows.
Welcome, JosephusSapon. That seems to be the same for me as well. As for zooming in further to fix the issue, I used to be able to do this, either by clicking on the blob or the '+' sign, but that's not happening now either.
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Just checking if anyone has seen any changes with this. I've had more correspondence with Ancestry but just repeat after repeat of 'try another browser' and so I told them not to reply any more, and they've taken me at my word. Shocking customer service.
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Last time I looked at a map was yesterday and they all showed. It just might have been the particular distribution on that match though.
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Not working this morning for some of them, so still not fixed!
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I'm still having problems with this, though sometimes it will show say a list of 5 for a location and then other times only singles.
Something else I have noticed, because I generally look at the map matches in the Midlands, is that I clicked on a 'match' which was roughly in Herefordshire, only to find the place connected to the match was in Hertfordshire. :o
So perhaps there are some further mix ups there too.
I use chrome btw.
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I use chrome btw.
Which goes to show it isn't a browser issue but, unless they get a groundswell of complaints, they won't do anything about it.
As for blobs being in the wrong place, I frequently spot them in various continents when the match's tree is 100% UK and there's no obvious spelling mistake to account for it.
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Almost don't want to tempt fate by posting this but the issue seems to have resolved itself (until it starts up again). Just wonder if others also can zoom in on blobs now.
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Still playing up. I just use the listings in the tree these days.
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It's worked a couple of times for me (yesterday and this morning).
Hopefully they'll work on their 'overtaxed backend' now, as that is still 'overtaxed' ::)
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Hello, just joining this thread in case there are updates.
My issue is different - I am supporting a friend whose tree of many years making fell apart when it got attached to thru-lines. I worked out (mostly) what broke and managed to stitch back a heap of orphan content - luckily it was still there.
However the tree remains very unstable doing things it shouldn't - and I have another friend having issues too. Got through twice to ancestry tech people but they kept repeating basic fixes from their help files which I had already done.
Her tree is currently not attached to DNA now, we have three DNA tests in the pipeline and I am honestly afraid to link them back up again.
On "website down" sites I can see a bunch of issues reported 2 months ago, but nothing since https://downdetector.co.uk/status/ancestry/
Anyhow just joining in with threads in a few places to keep up with any news.