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General => Technical Help => Topic started by: Pheno on Saturday 06 March 21 10:33 GMT (UK)
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Hi, if anybody can offer any suggestions I would be most grateful.
My family history group has just migrated to a new updated website www.sfhg.uk.
Ever since this took place on Tuesday of this week I have been unable to log in to the site using a range of devices/browsers on my home network although I can get in using my mobile network. I can get into every other site as per usual.
The website master has tried a series of tweaks to no avail and I have spent over an hour on the phone this morning to my network provider trying to solve the problem but no luck there either.
Can anybody offer any possibilities please - but step by step guide if technical as anything too complicated might be beyond my capabilities.
Here's hoping, Pheno
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Do you need to reset your password perhaps to kick start it into action.
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Hi Millipede, all passwords have automatically been reset. But the problem starts before that as I can't log into the site. All I get i a message saying the site took too long to respond.
Pheno
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Could you have some part of their new address missing ?
JM
Hi, if anybody can offer any suggestions I would be most grateful.
My family history group has just migrated to a new updated website www.sfhg.uk.
Ever since this took place on Tuesday of this week I have been unable to log in to the site using a range of devices/browsers on my home network although I can get in using my mobile network. I can get into every other site as per usual.
The website master has tried a series of tweaks to no avail and I have spent over an hour on the phone this morning to my network provider trying to solve the problem but no luck there either.
Can anybody offer any possibilities please - but step by step guide if technical as anything too complicated might be beyond my capabilities.
Here's hoping, Pheno
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I've just tried the link that you give - no problem with the site uploading, but obviously I can't go any further because I'm not a member. I did try a "search" by inserting a surname, and had a response.
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Yes everybody else I know of can get onto the site including people using the same ISP provider as me.
The ISP says no problem with their service and the sfhg website says no problem with their domain.
Don't know where I go from here.
Pheno
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Have you tried with a different browser?
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Yes tried with a desktop and 2 laptops each running a different browser, so thats 3 devices and 3 different browsers.
Am glad everybody is thinking along the same lines as I was when the problem occurred but unfortunately none of these things has resolved the issue.
Pheno
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Straw clutching, but do you perhaps have some sort of ad blocker running?
If you do, try whitelisting the site you are trying to log into.
I'm not suggesting its bombarding you with ads, or that refusal to accept an ad is the problem, but I recently had a similar problem with using a site and discovered that whitelisting it in the ad blocker solved the problem.
no idea why it did this, everything else seemed unaffected.
Boo
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Thanks Boo and yes I do on my desktop, so I will try.
However I don't run any ad blockers on the other two laptops which won't log in so ......
Pheno
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Don't know which OS you use, but I use a Mac and when I had problems I looked at the option for my browser that is labelled 'develop' and from there chose the subsection 'show web inspector'
<this is my desperation choice when things aren't right. I don't really understand much of it but that doesn't stop me looking!>
It had a red exclamation mark and at the bottom it said something about a content blocker was preventing something else from loading/ happening.
I understood the words 'content blocker' (but nothing much else!) so tried the whitelist option and hey presto, the problem went away.
If you have a similar 'develop' option for your browser it may be worth a look? Even if you don't understand it, the techy folk at the site may do, it may help them to be able to get to the bottom of the problem?
Boo
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Thanks Boo. I did find something which is similar called Developer but couldn't seem to do anything.
So I went for a walk.
When I got back there was a message from the webmaster saying that he had been working on it and had sorted the problem.
Hooray I can now get in.
Thanks all for your helpful suggestions.
Pheno
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Well I didn't do much apart from natter about what turns out to be non related stuff while the clever folk sorted it :-)
Pleased its resolved .
Boo